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gregg6
Level 1

I started adding an employee and stopped and need to find the uncompleted forms. Where?

 
5 Comments 5
Tori B
QuickBooks Team

I started adding an employee and stopped and need to find the uncompleted forms. Where?

Hey there, @gregg6

 

I hope you're enjoying your afternoon so far. 

 

When you have an employee that has an uncompleted form that needs to be finished, you'll see a yellow exclamation mark next to their name (!). Below I've included the steps on how you can go back to finish these forms.

 

  1. Open the Workers menu tab and choose Employees
  2. Click on the employee's name that needs their forms completed. (This will open their employee profile)
  3. Next to each section that needs more information, there will be a yellow exclamation mark (!)
  4. Click into each section to enter the required information. 

You can also check out these helpful articles for more details. 

 

Please let me know if you have further questions or concerns. I'll be here to guide you through this step by step. You can always reach back out to us here in the Community anytime you find you need help. Take care and have a good one! 

 

M-M09
Level 1

I started adding an employee and stopped and need to find the uncompleted forms. Where?

I've entered several employees last week and have noticed that next to their Pay catagory there is an exclamation point and it tells me it requires more information.  I have put in all their information correctly and can not seem to find what is missing?

MaryJoyD
QuickBooks Team

I started adding an employee and stopped and need to find the uncompleted forms. Where?

Let's resolve the error you're having so you can run a payroll for your employee, @M-M09.

 

You can go to the Employee details section to find out what the system detects is missing from their profile. There will be an exclamation point either on the Pay, Profile or Employment section.

 

Here's how:

  1. Click the edit ( ✎) icon beside Pay.
  2. Try to check each section that has an exclamatory point. That is the part where you've missed entering any information related to your employee.
  3. After updating all the necessary information, make sure to click on Done to save all the changes. 

This article includes more details on how you can edit the employee's information: Add or edit an employee in Online Payroll.

 

In case you're already done providing all the information and still encounter this error, I suggest clearing your browser’s cache. There are times that the browser you're using has information stored that's or causing this. 

 

I recommend using a private browser or an incognito window when trying to check your employee's profile Then, you may clear the cache in the one that you're currently using if it works.

 

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, here's how to delete or disable cache and temporary internet files in your web browser. Once you're done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers. 

 

Let me know if there's anything else that I can help. Have a wonderful day!

Precision Bookkeping
Level 2

I started adding an employee and stopped and need to find the uncompleted forms. Where?

None of these solutions have worked for me, is there anywhere else to look for the yellow exclamation points? I have checked and rechecked every field within the employee details and nothing is tagged ad missing. 

JonpriL
Moderator

I started adding an employee and stopped and need to find the uncompleted forms. Where?

Appreciate the updates you shared, @Precision Bookkeping. I want to ensure you're able to complete the employee information.

 

Since the error message still prompts even after following the suggestion shared above, it's best to contact our Payroll Care Team. With the tools available for our support online, a specialist can securely pull up your account and why this unexpected problem is happening.

 

To do so, you'll want to reach out to our Customer Care Support during business hours from 6 AM - 6 PM PT by following the steps below: 

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few words describing the problem at hand in the What can we help you with? field.
  5. Choose Chat with us or Have us call you.

 

While working with your account and payroll transactions, here are the most common articles to use as your guide: Help Articles for QuickBooks Online Payroll.

 

Know that you can always leave a reply below if there's anything else that I can help you with. I'll surely be around, ready to lend a hand. Stay safe!

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