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garashnick
Level 2

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Her is an example... net pay and physical check is $410.80. Sick leave credit listed is $213.05. What actually shows up in the bank register for reconciliation is $623.85. Is my only option to create a journal entry for the $213.05 to offset against the $623.85?
12 Comments 12
KlentB
QuickBooks Team

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Hi there, garashnick.

 

I'll make sure that you can reconcile your accounts.

 

Usually, sick pay is added to the gross pay. Then, the taxes will be deducted from that amount to get the net pay. To isolate the issue, you can open your employee's profile and make sure that the sick pay is properly set up. Here's how:

 

  1. Select Payroll from the sidebar menu.
  2. Go to the Employees.
  3. Choose the appropriate employee.
  4. Head to the How much do you pay [employee name]? section, then make sure that sick pay is correctly set up.

Alternatively, you can review the paycheck to check if the sick pay was properly entered. In addition, you may need to delete and recreate the paycheck to correct the amounts and ensure that you can reconcile your accounts. I'll show you how:
 

  1. Select Payroll from the sidebar menu, go to the Employees tab.
  2. Click the name of the appropriate employee's name, then choose Paycheck list.
  3. Tick the checkbox next to the pay date, then select the Delete button.
  4. Choose Yes when you see the confirmation message.
  5. Go back to the employee list and recreate the paycheck.

I've also included some articles that you can read to help keep your accounts balanced and up-to-date:

 

Drop me a comment below if you need more help in managing your bank accounts and payroll transactions. I'll be more than happy to assist you again.

garashnick
Level 2

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Let me try this again (sometimes I'm not very good at explaining things which is why I'm not a teacher)....

 

Net pay $410.80

Check printed $410.80

Check cleared bank $410.80

Check amount listed under employee in quickbooks $410.80

Sick pay (included in net pay) $210.00

Sick pay credit (with extra medicare listed in employer taxes) $213.05

Check listed in quickbooks bank register $623.85

 

Deleting the check will not fix the problem. This is the Covid sick pay. I did not set it up in QB I just check marked the box. The register is the only place it shows the $623.85. All checks that had either the sick pay or expanded FMLA are this way with the credit added to the net in the register only.

 

JasroV
QuickBooks Team

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

I appreciate you for getting back to us and for adding some clarifications, @garashnick.

 

As suggested by my colleague above, you’ll want to check and verify if the paid sick leave is properly set up. If it is, and you’re still experiencing this issue, I recommend getting in touch with our support team.

 

They have the right tools to securely check your account and investigate why the sick leave is added to the net pay in your register. You can follow these steps on how to reach out to them:

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

 

Once you’re all set, you can now reconcile your accounts whenever you’re ready.

 

Tag me in your reply if you have other questions or concerns about managing your payroll and reconciling your account. I’ll be around ready to assist you keep safe! 

garashnick
Level 2

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

turns out it is a glitch in QB and not a settings error. i am not the only one that is having this issue and there is an ongoing investigation. thanks for trying to help!

MGMC LLC
Level 1

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Was your issue ever resolved? Support just keeps telling me it is under investigation, but clearly it has been for months now. Surely they have a solution by now

NumbersByNelson
Level 3

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Did this ever get resolved?  I was told the same back in September--that there is an ongoing investigation.  If not, how have you resolved it in your register?  Thanks!

ZackE
QuickBooks Team

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Thanks for joining this thread, NumbersByNelson.

 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their paychecks with sick leave are crediting each employee's net pay in the bank register.

 

If you've already performed KlentB's recommended troubleshooting steps, but are still encountering sick leave being credited to net pay, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I'll be here to help if there's any additional questions. Have a wonderful day!

MGMC LLC
Level 1

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

I know for a fact there has been an ongoing investigation since last April at least, 2021. How is there no record of this and still no solution?

NumbersByNelson
Level 3

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Thank you for your reply.  I have been on a support chat with QBO for about 90 minutes.  They confirmed that this investigation has been resolved and they are correcting it even as we speak.  

 

NumbersByNelson
Level 3

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

I am on a support chat with QBO right now.  The investigation has been resolved and they are correcting my checks for me right now.  

garashnick
Level 2

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

I contacted them in March 2021 and at that time others had already reported it. The intuit investigation number is INV-50807. It was not resolved as of Feb 2022 so I went ahead and reconciled with an explanation to our CPA about the issue. Fortunately for me it was only 2 actual paper checks. The others were direct deposit so they did not show up in the register wrong. It just shows a balance in the direct deposit liability account. I have no idea why they are not able to correct the issue but there is no way for it to be corrected on the user end. 

NumbersByNelson
Level 3

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

The investigation # is INV-50807.  If anyone still has this unresolved problem, contact support with that #.  They can fix it for you.

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