Hi there, garashnick.
I'll make sure that you can reconcile your accounts.
Usually, sick pay is added to the gross pay. Then, the taxes will be deducted from that amount to get the net pay. To isolate the issue, you can open your employee's profile and make sure that the sick pay is properly set up. Here's how:
Alternatively, you can review the paycheck to check if the sick pay was properly entered. In addition, you may need to delete and recreate the paycheck to correct the amounts and ensure that you can reconcile your accounts. I'll show you how:
I've also included some articles that you can read to help keep your accounts balanced and up-to-date:
Drop me a comment below if you need more help in managing your bank accounts and payroll transactions. I'll be more than happy to assist you again.
Let me try this again (sometimes I'm not very good at explaining things which is why I'm not a teacher)....
Net pay $410.80
Check printed $410.80
Check cleared bank $410.80
Check amount listed under employee in quickbooks $410.80
Sick pay (included in net pay) $210.00
Sick pay credit (with extra medicare listed in employer taxes) $213.05
Check listed in quickbooks bank register $623.85
Deleting the check will not fix the problem. This is the Covid sick pay. I did not set it up in QB I just check marked the box. The register is the only place it shows the $623.85. All checks that had either the sick pay or expanded FMLA are this way with the credit added to the net in the register only.
I appreciate you for getting back to us and for adding some clarifications, @garashnick.
As suggested by my colleague above, you’ll want to check and verify if the paid sick leave is properly set up. If it is, and you’re still experiencing this issue, I recommend getting in touch with our support team.
They have the right tools to securely check your account and investigate why the sick leave is added to the net pay in your register. You can follow these steps on how to reach out to them:
You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.
Once you’re all set, you can now reconcile your accounts whenever you’re ready.
Tag me in your reply if you have other questions or concerns about managing your payroll and reconciling your account. I’ll be around ready to assist you keep safe!
Thanks for joining this thread, NumbersByNelson.
I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their paychecks with sick leave are crediting each employee's net pay in the bank register.
If you've already performed KlentB's recommended troubleshooting steps, but are still encountering sick leave being credited to net pay, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Be sure to review their support hours so you'll know when agents are available.
I'll be here to help if there's any additional questions. Have a wonderful day!
Thank you for your reply. I have been on a support chat with QBO for about 90 minutes. They confirmed that this investigation has been resolved and they are correcting it even as we speak.
I contacted them in March 2021 and at that time others had already reported it. The intuit investigation number is INV-50807. It was not resolved as of Feb 2022 so I went ahead and reconciled with an explanation to our CPA about the issue. Fortunately for me it was only 2 actual paper checks. The others were direct deposit so they did not show up in the register wrong. It just shows a balance in the direct deposit liability account. I have no idea why they are not able to correct the issue but there is no way for it to be corrected on the user end.