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garashnick
Level 1

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Her is an example... net pay and physical check is $410.80. Sick leave credit listed is $213.05. What actually shows up in the bank register for reconciliation is $623.85. Is my only option to create a journal entry for the $213.05 to offset against the $623.85?
4 Comments
KlentB
QuickBooks Team

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Hi there, garashnick.

 

I'll make sure that you can reconcile your accounts.

 

Usually, sick pay is added to the gross pay. Then, the taxes will be deducted from that amount to get the net pay. To isolate the issue, you can open your employee's profile and make sure that the sick pay is properly set up. Here's how:

 

  1. Select Payroll from the sidebar menu.
  2. Go to the Employees.
  3. Choose the appropriate employee.
  4. Head to the How much do you pay [employee name]? section, then make sure that sick pay is correctly set up.

Alternatively, you can review the paycheck to check if the sick pay was properly entered. In addition, you may need to delete and recreate the paycheck to correct the amounts and ensure that you can reconcile your accounts. I'll show you how:
 

  1. Select Payroll from the sidebar menu, go to the Employees tab.
  2. Click the name of the appropriate employee's name, then choose Paycheck list.
  3. Tick the checkbox next to the pay date, then select the Delete button.
  4. Choose Yes when you see the confirmation message.
  5. Go back to the employee list and recreate the paycheck.

I've also included some articles that you can read to help keep your accounts balanced and up-to-date:

 

Drop me a comment below if you need more help in managing your bank accounts and payroll transactions. I'll be more than happy to assist you again.

garashnick
Level 1

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

Let me try this again (sometimes I'm not very good at explaining things which is why I'm not a teacher)....

 

Net pay $410.80

Check printed $410.80

Check cleared bank $410.80

Check amount listed under employee in quickbooks $410.80

Sick pay (included in net pay) $210.00

Sick pay credit (with extra medicare listed in employer taxes) $213.05

Check listed in quickbooks bank register $623.85

 

Deleting the check will not fix the problem. This is the Covid sick pay. I did not set it up in QB I just check marked the box. The register is the only place it shows the $623.85. All checks that had either the sick pay or expanded FMLA are this way with the credit added to the net in the register only.

 

JasroV
QuickBooks Team

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

I appreciate you for getting back to us and for adding some clarifications, @garashnick.

 

As suggested by my colleague above, you’ll want to check and verify if the paid sick leave is properly set up. If it is, and you’re still experiencing this issue, I recommend getting in touch with our support team.

 

They have the right tools to securely check your account and investigate why the sick leave is added to the net pay in your register. You can follow these steps on how to reach out to them:

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

 

Once you’re all set, you can now reconcile your accounts whenever you’re ready.

 

Tag me in your reply if you have other questions or concerns about managing your payroll and reconciling your account. I’ll be around ready to assist you keep safe! 

garashnick
Level 1

Is any one else having this problem? Paychecks with sick leave are wrong in the register. The credit for sick leave is being added back to the net pay in the bank registe

turns out it is a glitch in QB and not a settings error. i am not the only one that is having this issue and there is an ongoing investigation. thanks for trying to help!

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