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BDLHOLDINGS
Level 3

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Trying to access the menu for an invoice from the Sales Transactions page. The dropdown next to “Receive Payment” is not working.

 

Safari is supposed to be supported, but its clearly not. 

 

Interesting, this menu is working in Chrome, which they do not support!?!

 

I am forced to go back and forth between browsers to accomplish simple tasks. This is unacceptable.

 

Note: I have cleared cache/website data...and tried it in private and regular tabs.

 

6657B291-454F-4144-9189-E426DCE74FB5.jpeg F89BF569-DEBE-4F8F-A536-5881A19BD8C5.jpeg

11 Comments 11
MaryLurleenM
Moderator

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

I appreciate the troubleshooting you've done, BDLHOLDINGS.

 

It's right to clear cache and use a private browser to determine if it's a browser-related issue. There's a system requirement to make sure QuickBooks is working on its best condition. You can check that on this article, System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

If the error persists, I recommend contacting our QuickBooks support so they can create report about this. For now, let's use Google Chrome to continue working with your account.

 

Here's how to get in touch:

  1. Click the Help icon.
  2. Click Contact Us.
  3. Enter Safari browser, then click Let's talk.
  4. Select from Start a message or Get a callback.

Let me know if there's anything else I can be of assistance.

ggulley
Level 2

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

I'm having that and online bill pay issues with BOTH the latest version of Safari and the latest version of QBO app for Mac (which just uses the MacOS webkit behind the scenes). Have to use Chrome to pay bills. All caches cleared. MacOS just updated to 10.15.3 so I'm wondering if there's an issue with that particular update and QBO. 

BDLHOLDINGS
Level 3

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

I appreciate the quick reply.

 

I have previously tried all troubleshooting steps posted in the forum AND have called into Customer Service now 4 times on this issue. Nothing works. 

 

I have tried all suggested solutions - and others - still no luck. 

 

The latest Customer Service rep had the audacity to tell me these are not bugs, rather, simply “not supported” at present and I should submit a feature request.  These are ALREADY features in both Safari and Chrome. If they are not supported, then don’t display on the pages. The fact that they are displaying indicates that they are bugs.

 

The QBO right hand doesn’t know what the QBO left hand is doing.

 

PLEASE get on the same page and provide proper support. Open a ticket and send to the Engineers.

BDLHOLDINGS
Level 3

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Additionally, you recommended that I continue troubleshooting in Chrome, but then the instructions to Let’s Talk are for Safari. 

 

It’s bad enough QBO cannot actually support both browsers, but your support guidance contradicts itself.

 

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JasroV
QuickBooks Team

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Hi there, @ggulley and @BDLHOLDINGS.

 

As of now, there's an investigation were some users are having issues with bill pay while using QuickBooks Online (QBO) in safari browser.

 

In the meantime, you'll want to access your QBO account using the Chrome browser. Rest assured, our engineering team is already working to fix this as soon as possible.

 

From there, they'll add you to the list of affected users and be notify through your email. To contact them, you can refer to steps provided by my colleague MaryLurleenM above.

 

You'll also want to check this article to learn more about what browser works best in QBO: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

Also, visit our Help articles page for reference in case you want to learn some tips on managing your QBO account.

 

You're always welcome to post in Community anytime you have other concerns or questions. We're always here to back you.

BDLHOLDINGS
Level 3

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

@JasroV 

Is the investigation you mentioned for Safari on iPad or Safari on Mac? 

According to https://quickbooks.intuit.com/learn-support/global/getting-started/quickbooks-online-access-for-mobi... is not supported for iPhone or iPad - just Safari...but the reality is that Safari really isn’t supported either. 

I prefer Chrome, but will use Safari if that is what works best. Just need a solution and fast. I cannot run my business!

a) print an invoice
b) change invoice template

Customer Service told me these are not bugs, rather, simply “not supported” at present and I should submit a feature request.  If not supported, don't display these features.

All of these are basic functions of using QBO, but they do not work on iPad.

JaneD
Moderator

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Hi BDLHOLDINGS,

 

I've looked into this and confirmed that the investigation applies to all gadgets and devices that run a Safari browser. Our engineers prioritize improving this experience for you and other users getting this issue. I'll take note and forward this post directly to them.

 

Though, you can take advantage of all our latest features, so read our rundown of what's new in The QuickBooks Blog.

 

Let us know if you have any other concerns. We're here to help.

ggulley
Level 2

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Good news! The latest update to the MacOS QBO app has fixed the bill pay issues! Based on the release notes, they fixed a LOT of webkit issues. 

 

Bad news: problem still exists for Safari on MacOS (all latest and greatest), meaning the online bill page never loads, just the spinning image from the QBO site (not the MacOS spinning cursor thing).

IamjuViel
QuickBooks Team

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Hello, @ggulley.

 

We've received reports from customers about the on-going issue with accessing online bill pay through Safari, Mac and PC desk apps. As of this time, our Product Engineers are currently investigating and working on an immediate fix.

 

In the meantime, you can access Online Bill pay using a regular web browser through here: https://apps.bill.com. By visiting the site directly, this loads the proper cookies into the users browser.

 

I’d recommend contacting our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. The investigation not only keeps you updated on the status. It provides the engineers with important information they can use to roll out the permanent solution.

 

Keep me posted if you have other questions. I’ll be right here anytime to assist further. Have a good one!

breadcity
Level 1

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

I use Chrome on mac book (OS Big Sur 11.2.2 ) and the drop down lists are not working. I cannot add any bank transactions because it will not populate any of the drop down lists, and when I add a vendor it asks me to set up as a new vendor. Help- this has been broken for a week and I thought it would be resolved by now. 

Adrian_A
Moderator

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

Hi there, breadcity.

 

If you haven't tried the steps shared by my colleague, I'd recommend giving it a try. If the same thing happens, it would be best if we can have an agent to open your account and investigate the issue further.

 

You can contact them by clicking the ? Help icon and then go to the Assistant tab.

 

I'll be around if there's anything that I can help. Keep safe!

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