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BDLHOLDINGS
February 12, 2020
Question

Is anyone else having issues with dropdown menus not working in Safari on iPad Pro?

  • February 12, 2020
  • 11 replies
  • 48 views

Trying to access the menu for an invoice from the Sales Transactions page. The dropdown next to “Receive Payment” is not working.

 

Safari is supposed to be supported, but its clearly not. 

 

Interesting, this menu is working in Chrome, which they do not support!?!

 

I am forced to go back and forth between browsers to accomplish simple tasks. This is unacceptable.

 

Note: I have cleared cache/website data...and tried it in private and regular tabs.

 

11 replies

MaryLurleenM
MaryLurleenM
Level 6
February 12, 2020

I appreciate the troubleshooting you've done, BDLHOLDINGS.

 

It's right to clear cache and use a private browser to determine if it's a browser-related issue. There's a system requirement to make sure QuickBooks is working on its best condition. You can check that on this article, System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

If the error persists, I recommend contacting our QuickBooks support so they can create report about this. For now, let's use Google Chrome to continue working with your account.

 

Here's how to get in touch:

  1. Click the Help icon.
  2. Click Contact Us.
  3. Enter Safari browser, then click Let's talk.
  4. Select from Start a message or Get a callback.

Let me know if there's anything else I can be of assistance.

B
BDLHOLDINGSAuthor
February 12, 2020

I appreciate the quick reply.

 

I have previously tried all troubleshooting steps posted in the forum AND have called into Customer Service now 4 times on this issue. Nothing works. 

 

I have tried all suggested solutions - and others - still no luck. 

 

The latest Customer Service rep had the audacity to tell me these are not bugs, rather, simply “not supported” at present and I should submit a feature request.  These are ALREADY features in both Safari and Chrome. If they are not supported, then don’t display on the pages. The fact that they are displaying indicates that they are bugs.

 

The QBO right hand doesn’t know what the QBO left hand is doing.

 

PLEASE get on the same page and provide proper support. Open a ticket and send to the Engineers.

G
ggulley
February 17, 2020

Hi BDLHOLDINGS,

 

I've looked into this and confirmed that the investigation applies to all gadgets and devices that run a Safari browser. Our engineers prioritize improving this experience for you and other users getting this issue. I'll take note and forward this post directly to them.

 

Though, you can take advantage of all our latest features, so read our rundown of what's new in The QuickBooks Blog.

 

Let us know if you have any other concerns. We're here to help.


Good news! The latest update to the MacOS QBO app has fixed the bill pay issues! Based on the release notes, they fixed a LOT of webkit issues. 

 

Bad news: problem still exists for Safari on MacOS (all latest and greatest), meaning the online bill page never loads, just the spinning image from the QBO site (not the MacOS spinning cursor thing).

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