Is anyone running into issue with auto payroll being blocked?

Hi Jthomas-capitale,

Thank you for posting here in the Community. I'm here to help you get the support you need with your Auto Payroll issue in QuickBooks Online Payroll.

There are qualifications to turn on and use the Auto Payroll feature in QuickBooks. Your issue requires further checking by contacting our Payroll Support Team.

They have the tools to check accounts and provide necessary updates about Auto Payroll. Our Customer Support Team for QuickBooks Online Payroll - Core, Premium is available from 6 AM - 6 PM PT (Monday - Friday). For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, any time, any day.

Here's how:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

We also have a link to troubleshoot issues like enrolling or turning off Auto Payroll in QuickBooks Online Payroll. Check out this article: Troubleshoot your Auto Payroll in QuickBooks Online Payroll.

Comment below if you have more concerns about Auto Payroll or managing employees. The Community and I will be around to help you. Have a great day ahead.

Thank you. Yes it does require additional assistance. I was asking the community if this is a mass issue or if anyone else is having it. Our auto payroll ran great for over a year and then it stopped. We have opened multiple tickets and escalated to the engineers. It been weeks and months since we have heard back on the multiple tickets and escalations we have submitted. I still have no resolution and no way to get one. Bottom line my auto payroll doesn't work and no one has been able to help me. 

I continue to call QB payroll premium support and still have no resolution. I've invested hours on the phone and I have to start over every time. Can someone please help me???

Did you ever hear back? 
I just switched our pay schedule from Monthly to Bi-weekly, and now suddenly we're ineligible? Makes no sense. 

Did you ever hear back?

I just switched out pay schedule from Monthly to Bi-weekly, and suddenly now we're ineligible? It makes no sense.

Changing the pay schedule varies on the processing time before the check date, BethanyS. Let's look further into this subject and connect with our live support for additional assistance.

Auto Payroll configurations in QuickBooks Online (QBO) Payroll should be made three business days before the check date by 5 PM Pacific Standard Time. Then, two business days before it processes your checks, we will email you the details and schedule for the upcoming payday. You can find more information in this material: Set up and manage your Auto Payroll.

In instances when you overlooked making updates and auto payroll has already been processed, it would be best to contact our live support team. They are equipped with secured tools to assess your account and identify reasons for your ineligibility.

Here's how to reach them:

1. Log in to your QBO account.
2. Go to Help (?) at the upper right corner of your screen.
3. Tap on Search, then click Contact Us.
4. Choose a topic to connect with the right expert.
5. Select how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.
   

Moreover, the availability of our QBO Payroll support hours depends on your subscription type. Below is a list for your reference:
 

• QBO Payroll Core support team is accessible from Monday to Friday, between 6 AM and 6 PM Pacific Time.
• QBO Premium and Elite is available 24/7, every day.

 
Additionally, you can generate a summary that provides a comprehensive overview of employee earnings, deductions, and taxes over a selected period. Refer to this article for guided steps: Create a payroll summary report.

This thread is always open if you have other queries about your QBO pay schedule or related concerns. I'm just a notification bell away. Stay safe.