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userkxtiemccxnn
Level 1

Is quickbooks self employed online down for anyone else or just me? Been down for almost 36 hours as of 6pm EST Jan 23.

I was working with tech support on a few issues I found on quickbooks self employed online, I sent a bunch of screenshots on missing functionality, and then about 30 minutes later, I get booted from my account and can no longer login. It's been almost 2 days. Do they know the site is down?
3 Comments 3
JessT
Moderator

Is quickbooks self employed online down for anyone else or just me? Been down for almost 36 hours as of 6pm EST Jan 23.

Hi there, userkxtiemccxnn.

 

It's tax season, and I'm here to help you get back to using your QBSE account. Did you get any error messages? I can't find a screenshot in your post.

 

As of the moment, I haven't seen other reports about issues when signing into QBSE. Have you tried signing in using the mobile app or other browsers?

 

On the other hand, I presume you already did the basic browser troubleshooting steps with Support, so I'll not let you do the same thing. Please contact them back and this checked with a higher team if they're not able to solve it.

 

You can always go back to this thread if you have other questions.

userkxtiemccxnn
Level 1

Is quickbooks self employed online down for anyone else or just me? Been down for almost 36 hours as of 6pm EST Jan 23.

I had to clear all cached images, cookies, and history for intuit, then it started working again... not sure what happened. 

MadelynC
Moderator

Is quickbooks self employed online down for anyone else or just me? Been down for almost 36 hours as of 6pm EST Jan 23.

I’m happy to hear that, @userkxtiemccxnn.


The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the program functionalities.


If you may encounter unexpected behavior in the future, you can also use other supported browsers. Then utilize our Health Checkup Tool. It is used to check multiple aspects of the browser to ensure the application runs seamlessly.


If you have other QuickBooks concerns, please let us know. We’ll be here anytime. Have a great day!

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