Make sure all your pay types have unique names

I can see the importance of adding a bonus to your employee, jktoolsinc.

Currently, we're investigating the error message you've received. Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-96721.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Additionally, I've added an article with a list of payroll reports for viewing business and employee information: Run payroll reports.

Let me know if you have other questions about adding a bonus to an employee. I'm always here to help. Take care.

I'm getting the same error message too.  I can't save or make changes to pay types. 

I'm here to direct you to the appropriate support who can provide you with further information and add you to the list of impacted users, Cam12.

I've checked here on my end and found out that there's an ongoing investigation on QuickBooks Online (QBO) where customers encounter an error message "Error "Make sure all your pay types have unique names". Our engineers are aware of the issue and are in the process of being prioritized/investigated.

In this case, I recommend reaching out to our Payroll Support Team. They'll add you to the list of affected users then you'll receive an email notification once we resolve this. You can also provide this investigation number (INV-96721). Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

For more details and support hours, open this article: QuickBooks Online Support. I'm also adding this article about changing employee-paid deductions to guide you if you need to modify employee deductions: Set up, change, or delete employee-paid payroll deductions.

We appreciate your patience as we work on resolving this issue. Please keep us posted if you have any concerns. We're always around anytime you need further assistance. Keep safe!

I can't even adjust for a pay raise due to this error, when will it be fixed?

Thank you for joining the conversation, HBCMOF.

I understand that the error has caused a challenge on your end. We've already brought this issue to our engineers so they can work on finding a solution. However, we're unable to provide a specific timeframe for when this will be fixed. Rest assured that we are actively working on resolving this and appreciate your patience.

Feel free to go back to this thread if you need anything else. Take care.

I'm also getting this error when trying to add personal use of company car and S-Corp Health Insurance to additional pay types. I've been chatting with a payroll specialist for almost 3 hours and they can't seem to get this done and frankly seem to have no clue what any of this means.  It was never this difficult with Paychex!

I'm also getting this error just trying to increase my salary due to a raise. I need help with this ASAP as payroll is coming due, and this check NEEDS TO be adjusted before that.

I'm getting the same error and it is making it impossible to edit/issue a year-end paycheck.  This is incredibly frustrating, a software that does not even account for things correctly as accountants.  When will this be fixed?????

Hey Marcus, yesterday I took the time to use the chat feature to help with support. There was no ETA on when the problem would/could be fixed, BUT they "added me to the list" of people to be "first in line" to be fixed, but more importantly for urgency, the person on support was ABLE to change the Employee's Salary to what I needed it to be changed to on their end so I could "move on" for now and quit "sweating." You might try that today for your urgent need. *fingers crossed that you get the same result that I did.*

I was able to circumvent this error and process bonus checks for my client by choosing the "Edit payroll items" shortcut from the Payroll overview tab. Under the Pay Types drop down, choosing "Bonus" allowed me to assign it to the employees who didn't already have that pay type available.

This error still needs to be fixed, but hopefully some of you can get your year-end checks processed in time with this method.

This is still an issue. I need to run payroll for the 15th but it's not looking like I will be able to update salary amounts. Ridiculous.

Hello, @MAG1378. Thank you for joining the conversation. I'd like to offer assistance in updating your salary amounts.

Before we proceed, could you please provide the exact error message you're encountering when trying to update your salary? Any additional information would be greatly appreciated.

To address the issue, let's open your account in a private window and attempt to update your salary amounts again. This will help us determine if the problem is related to a cache build-up in your current browser. Simply use the following shortcut keys to access this mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear the browser's cache to restart the system. If the issue persists, try using other supported, up-to-date browsers. Clearing the cache will reboot the entire system, allowing you to work with a clean slate.

If you continue to experience the same results, I recommend reaching out to our QuickBooks Payroll Team so they can conduct further investigation into the issue.

Once fixed, you can now run payroll to pay your employees. 

Please update me in this thread regarding the outcome of the troubleshooting steps. I want to ensure you're able to complete your task in QuickBooks. Have a good one.

The message just says "make sure all your pay types have unique names" when I try to update salary amounts for 2 employees. I haven't added or changed any pay types. I will try clearing my cache but it looks like this is an issue for multiple users. 

I understand the need to have this error message "make sure all your pay types have unique names" get fixed, MAG1378. 

I want to ensure you're directed to our available support to handle this issue.

This is a known issue. Our engineering team is currently in the process of prioritizing and investigating it. We are unable to provide an estimated time of resolution at this time. I would recommend contacting our Payroll Support experts to add you to the list of affected users and receive updates once it's available.

Here's how:

1. Navigate to the Help menu at the upper right.
2. Go to the Search tab.
3. Press Contact Us at the bottom part. 
4. Enter your concern in the What can we help you with? box.
5. Click Continue.
6. Select Chat with us or Have us call you.

In addition, I'm sharing an article that offers businesses the benefits of accuracy, compliance, financial analysis, and record-keeping about your business and employees: Run payroll reports.

Please don't hesitate to return if you have any questions about managing employees or handling payroll. I'm here to assist you.

The issue is still not fixed. 

Hi there, payrolltype.

I can see the urgency of updating your employee's salary. As per the status of the investigation, it is still in progress. 

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Also, if you need help closing out your current year and preparing for the upcoming year in QuickBooks with your accountant, you may want to refer to this resource: Year-end guide for QuickBooks Online Payroll.

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

The error message I'm getting is the same as the title of this thread - "Make sure all your pay types have unique names" when i try to update salary information, even though i haven't added or changed any pay types. I opened QBO in private mode, cleared cache, etc. Still have the issue. I work full time and use QBO for bookkeeping for a non-profit that I'm the treasurer for. I don't have time or opportunity to sit on the phone with QB trying to fix this issue. It's a known issue that many users are having. This should be a priority given that many organizations update payroll information in January. I'll try to contact the payroll team at some point, but at this point I guess I'll have to figure the payroll withholding out myself.

I was able to request a call back and the QB specialist did change the amounts remotely. However, this doesn't really fix the issue if everyone has to call to get things changed.

Still not fixed. How to I change compensation? This is a massive glitch. 

I appreciate you for joining this conversation, @nbarisone.

As per checking, the investigation mentioned by my colleague above is still in progress. Rest assured that our engineers are diligently working on a fix so you can get back to updating your employees' compensation in QuickBooks Online (QBO).

If you haven't yet, I recommend reaching out to our customer support team to include you in the list of impacted users. This way, you'll receive email updates about the status of the investigation. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

In addition, you may take advantage of the available payroll reports in QBO to get a closer look at your finances, including your employee wages and taxes.

Please feel free to return to this thread if you have any other concerns about changing employee compensation in QBO. The Community team is always available to assist you. Stay safe, and have a great day.

Still not fixed today. Cmon Quickbooks. It's been 2 months!!

Hello there, @jaygar1. I'm here to route you to the appropriate support that will provide further information and steps to follow.

Upon checking on my end, the investigation regarding your issue is already marked as closed. However, since you are still experiencing the problem, I suggest that you contact our customer support team. They can examine your issue further and create a new investigation based on their findings.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Additionally, you can run payroll reports to get a closer look at your business' finances.

Your patience and understanding is appreciated. Please keep us posted if you have any concerns. We're always here to assist you whenever you need us. Stay safe!

I was getting this error.  I went to Payroll, Overview, Edit Payroll Items, Pay Types, Salary, Edit on the Employee and was able to update Salary there.  This client has Auto Payroll turned on, so not sure if that has something to do with it. Hope this helps others.