It's my priority to help you complete the payroll setup in QuickBooks Online, @td5155.
Let's ensure to set up the three employee with the accurate and complete information to avoid receiving any error message.
Then, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you finish the payroll setup without having any error message, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
If issue persists, I suggest contacting our support team. They have the necessary tools to investigate further and help you finish the setup.
Additionally, I've attached some articles you can utilize to help manage your payroll and employee in QuickBooks:
Kindly update me on the result as I want to make sure this is resolved. I'm also here if you need further help to finish setting up payroll in QuickBooks. Have a good one!
