My account is on hold. I stopped paying since my business is inactive. I want to re-active my account to get my W2 but not able to do that. I tried paying for payroll...

Hello there, @allambition.

Good to see you here in the Community. I'm here to share information about reactivating QuickBooks Online (QBO).

To check if the browser is already full of frequently accessed page resources (cache and cookies), causing these unusual responses, Let's use a private browser (incognito) to resubscribe.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to resubscribe again to double-check. You can refer to this article for the detailed steps on how: How to resubscribe or reactivate QuickBooks Online.

Here's how to get your W-2s:

1. Go to Taxes on the left panel and select the Payroll Tax tab.
2. Under Forms, click View and Print Archived Forms for the annual forms.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

Alternatively, you can purchase pre-printed W-2 copies from any retail store. Then, manually write the amounts from payroll reports in QuickBooks Online. Just make sure to type all entries using black ink and, if possible, in 12-point Courier font.

You can run the Payroll Details or the Tax and Wage Summary reports to get the exact amount of taxes. Just go to the Reports menu, and then select them from the Payroll section.

If you want to save copies of your W-2s, you can always print them.

For more payroll tips, please see this handy article: Get answers to your W2 questions.

Feel free to post again if you have more payroll questions or anything else QuickBooks. I'm more than willing to help.

I already tried incognito mode. I had to call Quickbooks support and I'm not sure what they did but they were able to take my money finally. Now to finish getting all my tax forms and get this over with.