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Level 1

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

 
5 Comments
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QuickBooks Team

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

Hi Sheila,

 

This means we're not able to take payments from your account or we need to sync your payment details.

 

If you've already paid your payroll subscription, you can just log in to the Account Maintenance page, the log out. This will refresh and syncs your payment details.

  1. Click the Reactivate Account button in Payroll Service Alert window.
  2. Sign in using your Intuit Account login.
  3. Log out from the page.

If you haven't received any confirmation email about a payroll subscription payment or if there no payment posted in your credit card account yet, you follow the steps below to reactivate your account.

  1. Click the Reactivate Account button in Payroll Service Alert window.
  2. Sign in using your Intuit Account login.
  3. In the Service Information section, select the Reactivate link.Reactivate service status in QuickBooks Payroll
  4. Review the details of your payroll service.
  5. Click Proceed to Checkout.
  6. Select a Payment Method (payment information you have used to renew the service in the past), or you may choose to add a new payment information.
  7. Enter the Card Security Code, and then click Submit.
  8. Click Continue.
  9. Click Place Order.
  10. Click Next.
  11. Click Return to QuickBooks.

In case you bump up with some errors in the future, you can refer to this article: Update or renew your subscription.

 

Please let me now how the steps work for you. We're just right here to make sure you can get back on track.

Highlighted
Level 1

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

my renewal date show 3/2021 and active. but it still shows i must reactivate and will not show tax details

Highlighted
QuickBooks Team

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

I appreciate for keeping us posted,  polar1pop11. 

 

We have an existing investigation that our engineers are currently looking into the root cause of the payroll alert you're seeing. They're working on a fix to this issue and I suggest reaching out to us so we'll add your account to the notification list.

 

Here's how to contact us:

  1. Go to the Help icon and click QuickBooks Desktop Help
  2. Enter your questions something like Reactivate Payroll alert still shows after reactivating and verifying bank details. 
  3. Click Continue.
  4. Select to Message an agent

We'll keep you updated via email. Take care and keep safe!

Highlighted
Level 1

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

Can someone help me???

Highlighted
QuickBooks Team

My credit card and says it is active but when I get back to payroll. It says it needs to be reactived.

Hey there, 4484.

 

I'm happy to help you out this evening. What exactly do you need assistance with? If you're experiencing the same issues as the other users above, id suggest following the steps provided by my colleague to reach out to our support team. 

  1. Go to the Help icon and click QuickBooks Desktop Help
  2. Enter your questions something like Reactivate Payroll alert still shows after reactivating and verifying bank details. 
  3. Click Continue.
  4. Select to Message an agent

If you have any other questions, please post them here. Thank you and have a nice afternoon. 

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