My Time.app migrating from 1.2.0.444 to 1.3.0.472

Hello, @jluros. 

Thank you for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far. 

We currently have an open investigation for this concern (INV-70358). I recommend contacting our Technical Support Team. This way, you can be added to the list of affected users and receive updates. You will also be notified once this matter has been resolved. You can use the link I've included below to connect with an agent. 

• QuickBooks Desktop Mac Support

There has been a workaround posted by our engineers for the time being. That is to manually record time within the QuickBooks software by going to Employees then Time tracking. 

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

With all due respect, I don't have the time to call in to support to get added to the "list" for that ticket. Can't you just take care of that on your end? Maybe you could just update this thread when there's a fix?

Hi there, jluros.

We're unable to pull up an account here in the Community Forum. Hence, adding your company to the list can only be done by our Live Support Team.

We can still update this thread once there's a fix. If you have other QuickBooks concerns, please don't hesitate to post again.

Or if you have additional questions about the My Time app, just leave a comment below. I'll get back to you to provide the information that you need.

I updated to Quickbooks Desktop Mac 2021 V20.0.7 R8.2, but this bug INV-70358 is still not resolved. What is the status of this issue?

Hello there, jluros.

The ticket was still open, and our engineers were still working to resolve the issue. The app doesn't recognize QuickBooks running nor the files if you have the updated My Time app installed on your computer. 

I understand you don't have time to contact our QuickBooks Desktop Support. However, I still recommend contacting them to add you to the list of affected users. This way, you'll be notified via email once the issue has been resolved. If you're unable to access your product. You can get in touch with them and get you back up and running using this link: Contact Us.

In the meantime, you can manually record time from within the QuickBooks program. I'll show you how.

Entering single activities:

1. Go to the Employees menu, then select Time Tracking.
2. Choose Enter Single Activity.
3. Enter the name of the person who performed the work and select Tab.
4. In the Date field, enter the date the work was performed and choose Tab.
5. In the Customer Job field, enter the name of the customer for whom the work was done.
6. Enter the name of the service item that matches this type of work and click Tab.
7. In the Duration field, enter the number of hours worked on this date and this job, and click on Tab.
8. If you are NOT going to invoice your customer, clear the Billable check box.

Entering weekly timesheets:

1. Go to the Employees menu, then select Time Tracking
2. Choose Weekly Time-sheet.
3. In the Name field, enter the name of the person who performed the work and select Tab.
4. In the Customer Job field, enter the customer for whom the work was performed.
5. Enter the name of the service item that matches this type of work and go to Tab.
6. For each day of the week that work was performed, enter the number of hours worked in the appropriate Date column.

Check out this article for more details: Enter the timesheet in QuickBooks Desktop for Mac.

Please let me know if you require additional assistance in recording time entries. I'm delighted to assist you once more.

I have this problem too. We are long time Quickbooks and My Time users. It's not possible to have our employees enter their time directly into Quickbooks as they are working remotely, and we don't give them access to the agency's financial information. Plus, it's rather irritating to think the problem can be addressed by reviewing the rather obvious manual method of entering time. Really?

This is the one major flaw with Quickbooks and time tracking. There has never been a complete connection to the My Time app. Every update has been a major problem. With this update, not only can we not bring our existing time into the updated My Time app, it also does not communicate with the updated Quickbooks software. And Intuit's support team has no answers other than to suggest trying their My Time department without providing a link to that specialized support.

I understand where you're coming from, @Siriously.

My Time is a time tracking third-party application and has a different support team. Hence, I'm here to share with you the detailed steps on how you can get in touch with our QuickBooks Desktop for Mac customer service department. They'll be able to look into your account in a secure environment and provide you suggestions to have this issue fixed.

1. Go to the QuickBooks Desktop for Mac support page.
2. Select your product (QB for MAC) from the drop-down.
3. Click on Continue.
4. Enter your concerns or suggestions in the box. Then, click on Continue.
5. Choose a way to connect with us. (Chat with us or Have us call you)

Please note their support hours to make sure they're available for assistance.

Just reply to this conversation if you need more help with this matter or with QuickBooks in general. We're always here to back you up. Stay safe.

Thank you Mich. I'm hoping that this time it's the right place for support for this issue. However, we are not off to a great start. The robovoice decided I wasn't on the line and said they'd try again later.

Hey there, Siriously.

I'm glad to hear my colleague was able to provide you with the steps to contact our Support Team. If you're still having issues contacting them you can always get back to us.

As always, feel free to visit our Help articles for QuickBooks Desktop for Mac in case you need tips and timesheet-related articles in the future. 

I'd appreciate it if you'd let me know how the call goes or if there's anything else you need so I can look further into this. Have a good one.

After a great deal of time on the phone exploring various solutions none was found. Now I cannot access my financial files. Despite supports best efforts, we were not able to connect My Time to QuickBooks. QuickBooks is no longer accessing our company files. I am terrified that all company data is lost. Support is working on answers. Hopefully they'll find something out.

My experience is that reaching out to Quickbooks Desktop support never results in anything positive. It's just a waste of time, really. There's no connection between the support department and engineering, so there's nothing that support can or will do until and unless engineering releases a fix/patch to address the issue. My recommendation is to not change anything until an actual fix to the issue is released, which will require an update. There's likely nothing wrong with your company file (but maybe something the support department had you do damaged it).

Thank you jluros. I was able to reinstall QuickBooks, upgrade it again, then was able to retrieve my company files. Whew! Still remaining to solve is the connection from QuickBooks to My Time. I'll take whatever support can find out in hopes of getting that functioning again. In the meantime, I'll be wasting time manually inputting time for me and my employees. I think you are right about ultimately waiting for the patch.

I was able to reinstall 1.2.0.444 (actually I just restored from a Time Machine backup), and that's been working fine. I tested 1.3.0.472 with the new version of QB (R8.2), but it still doesn't work.

I've got QB R13 and will try going back to My Time 12 in the morning. Giving up for tonight!

Thanks for getting back to this thread, @jluros, and @Siriously.

I can see you're putting a lot of effort and time to transfer your data to QuickBooks and I appreciate you both trying the migrator tool and the backup/restore steps. If you have performed the steps above, @Siriously, please let me know so I'll be able to get back to you. 

I’d also encourage reaching out to our Support team. From there, they can firmly check your account and investigate the reason for the migration tool's failure. They can also further assist you with the migration process. Here’s how:

1. Click the Help menu.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Select either Message an Agent (if you prefer chat) or Talk to a Specialist.

You can also check this article for additional information: Contact QuickBooks Desktop support.

You can also utilize this link for more details about the process: Move your company files to another computer.

Furthermore, I’m adding this link that can guide you on how to handle the situation in case you’d encounter some errors while installing QBDT to your new computer: Fix QuickBooks Desktop install errors.

You can always visit the Community space whenever you have any other concerns or questions. I’ll be around to help and back you up. Keep safe! 

Finally had a solid amount of time to try various solutions. Downgrading the My Time update to 1.2 did not work for me. We still cannot connect My Time to Quickbooks. I am resigned to manually entering time for the past two weeks but can't even move forward with a clean My Time sheet to distribute because the app is just not communicating AT ALL with QuickBooks.

To reiterate, we are using:

macOS Monterey version 12.4

QuickBooks Desktop Mac 2020 version V19.1.12 R13

My Time version 1.3.0.472

Has Intuit abandoned My Time?

I've also tried this with QB 2021 and My Time 1.3. Still no luck.

We still support MyTime, Siriously.

I understand how difficult it is for you to manually enter time data. At this moment, our engineers are currently working on resolving this issue because MyTime is still not functioning properly as a result of the recent update.

In the meantime, you'll have to enter time manually. If you haven't been added to the list of the affected user, I recommend getting in touch with our QuickBooks Desktop Support. They'll be able to open your account and add you to the list of impacted users. This guarantees you'll receive an email when it is resolved. Refer to the steps above outlined by my colleague LollyNino_C to reach them.

 I've also provided the steps about how you can manually enter the timesheet above. If you don't see it, please visit this article for your reference: Enter the timesheet in QuickBooks Desktop for Mac.

We appreciate your patience on this. If you have other QuickBooks concerns, please let us know. We're always here to help you.

Thank you. Spent hours with a very patient QB support person, have a couple case numbers, doing the waiting game in hopes this will be resolved, and gritting my teeth while I do manual time entry. Just in case, I'm also investigating other free time tracking options that are compatible with QuickBooks. We are too small to consider adding the cost of a time tracking subscription that seems like overkill since we only use it to track time. No payroll, no hourly costs, no punch in and out needs, etc...

@Sirously, I have all the same products and versions and I'm experiencing the same issues as you. It's frustrating to say the least. If you find a solution, please post it here. I'll look as well and do the same for you.

Good luck!

@Siriously , I have the same products and versions that you have and the same connections issues. I'll look for alternatives as well and post here if I find anything. Please do the same. Fingers crossed they get this figured out.

Good luck!

Thank you. Haven't heard anything yet about solutions from QB and will be checking in with them. I've got one alternative that I'm exploring and will post to you about its pros and cons.

Is Intuit still working on this issue, or have you guys completely given up?

I've got you covered, @jluros.

We understand the frustration of not being able to use this function as expected and the importance of resolving this as soon as possible.

Please know that the issue has been reported to our engineering team. Rest assured that they're working on a solution.

As of now, downloading the My Time app is currently unavailable for QuickBooks Mac 2022. As a workaround, manually record time from within the QuickBooks software by heading to the  Employee tab and selecting Time Tracking. Or utilize the following links to downloading the app:

•  https://http-download.intuit.com/http.intuit/Downloads/Mac/MyTime/1.3.x/download/dmg/My_Time.dmg
•  https://http-download.intuit.com/http.intuit/Downloads/Mac/MyTime/1.2.x/download/dmg/My_Time.dmg

Furthermore, I suggest contacting our payroll support to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. Refer to our support hours for contacting us at your convenient time.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

Fill me in for more concerns about your QuickBooks Mac. I'll be there as soon as I can. Keep safe.