Thank you for reaching out about the issue you're experiencing with setting up the Payroll Direct Deposit in QuickBooks Online, ds98. I understand you're seeing the message "We can't approve direct deposit and E-file & Pay services," which can be frustrating when setting up your payroll. I'm here to help you troubleshoot and resolve this problem.
To provide an accurate solution, could you please verify where in the steps you encounter the error message? This will help me better understand the issue and provide more targeted assistance.
In the meantime, let's ensure company and payroll details are accurate and match Intuit's records. Additionally, please confirm your bank account is verified with Intuit through small test transactions.
Sometimes, the error you are experiencing may be caused by your browser overloaded with cached data and cookies. To troubleshoot, try accessing your QuickBooks account in an incognito window. Here are the keyboard shortcuts for incognito mode in different browsers:
- Safari: Shift + ⌘ + N
- Google Chrome: Press Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
If accessing QuickBooks through an incognito window resolves the issue, we recommend clearing your browser's cache to refresh the system. If the problem persists, I suggest switching to a different supported browser.
If the issue persists, I recommend contacting our live expert support. They can review your account for any compliance or verification issues that might be preventing the approval of direct deposit services.
Moreover, you may track your payroll details, employee information, and business finances by running a payroll report. Feel free to visit this article: Run payroll reports in QuickBooks Online Payroll.
We appreciate your patience and cooperation. I hope these steps help resolve the issue with setting up your Payroll Direct Deposit in QuickBooks Online. If you have further questions or need additional guidance, please don't hesitate to reply below. I'm here to help ensure you get the best possible outcome.
