Need to reverse payroll that was just run

Hi @roysagencyinc.

Thanks for reaching out to the Community about reversing your payroll that was just run. I'll be happy to help accomplish this.

When you've run payroll there is a small window of time where we can cancel it. Please private message me with your email address and the date the payroll was ran for. 

Reply bellow once you have sent that private message and I'll work to get that reversed. 

For more information on reversing payroll, click here.

I'll be keeping an eye out for your reply to ensure this gets resolved.

Hello, 

The payroll was duplicated for Jan 1 & 2, 2020 for two employees in Bluestone landscaping.

Is it possible to reverse the Jan 2, 2020 payroll

           1. For Milan Mahawasala $856.45

 and

           2. For Gary W. Wesley $1086.54

email [email address removed] 

Ina

Hi there, @hoaca.

I recommend you make an internal agreement with your employee to get the money back once they received the amount.

Before you reverse a direct deposit you must meet the following criteria:

• It should less than 5 days pas the check date of the transaction.
• A reason for the reversal is compliance with ACH or EFT laws. This includes duplicate payments, unintended or erroneous payment and/or the amount paid was significantly different than what was owed to the receiver of the payment.
• The amount to be reversed is more than $50.
• Reversals can only be processed for the full amount of the direct deposit. Partial amounts can't be reversed.
• The direct deposit isn't for a current employee.

If you meet the criteria you can request a Direct Deposit Reversal Form that will take 5 business days to process. You'll be charged a direct deposit reversal fee ($75 per payroll), whether or not the funds are recovered.

I suggest also contacting our customer support team to check the status of Direct Deposit for the two employees.

I’m adding this article for you to check for additional details about reversing a direct deposit: Reverse a direct deposit.

If you have any other questions, don't hesitate to hit the reply button. We're always here to help. Have a good day.

I need to reverse a single paycheck during the payroll run it is check number 17061. I ran it twice by accident.

Hello there, @Al44.

Canceling a paycheck depends on its type - paper check or direct deposit. Let me share some information on how you can stop it.

If you're using Direct Deposit, you'll need to delete the check before 5 PM, two banking days before the check date. Otherwise, we'll not be able to stop or reverse the transactions from posting to the employee's account.

If you've processed a paper check, you can delete or void it if you've created only a check.

Here's how:

1. Go to the Workers menu.
2. Select the Employees tab.
3. Click the Paycheck list.
4. Choose the paycheck you want to delete.
5. Hit Void or Delete.
6. Select Continue.
7. Click Void Paycheck.

You can also follow the recommendations provided by my colleague if the money already hit the employee's bank account.

I've added an article for more insights after sending direct deposit payments: Can I cancel Direct Deposit payments after they're sent?.

I'd also like to share this detailed article that you can scan through about reversing a direct deposit transaction in QuickBooks Online in case you need it on your later transactions: Reverse a direct deposit.

Keep me posted if you have other questions about payroll. I'll keep my notifications open. Stay safe and well!

Hi, 

I need to reverse a direct payroll I did incorrectly. It shows still pending on the employee account, 

I'll make sure you'll be able to reverse your direct deposit, @chicaglenda.

You'll need to make a direct deposit reversal request between the 3rd and 5th day after the pay date. This way, we can ensure the original paycheck wasn't rejected. I'll show you how.

1. Open the Direct Deposit Reversal form.
2. Select New Request.
3. Complete the required information and transaction information, and select Save.
4. Once the reversal is approved, you can void the paycheck in your payroll records.

You'll get an email letting you know the request is accepted. if something is missing, your request will be sent back to you by email with instructions. 

You can also check this link for more details about the process: Reverse a direct deposit.

Furthermore, you can also get in touch with our support team. This way, one of our live agents can look into your account in a secure environment and check the status of your employee's payroll. 

When everything is all set, you might want to utilize this link for guidance in case you want to learn how to let your employees' view their pay stubs online: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

You can count on me if you need more help with your payroll or with QuickBooks. I'm always here to back you up. Stay safe and happy holidays!

Hi - 

I need to reverse a payment that I ran yesterday. Can someone please assist?

Thanks,

Agatha

It’s nice to see you in this thread, agatham323.

I’ll be glad to help reverse the payment you processed in QuickBooks Online (QBO). Let’s sign up to the Direct Deposit Reversal form to send the request.

Before proceeding, let me share some information on when to perform the process mentioned above.  

• You can make a request between the 3rd and 5th day after the pay date. This is to ensure that the original paycheck wasn’t rejected. If it's rejected, there's no need for a reversal.
• The bank account you want to reverse funds from must still be in the employee's profile.
• The reason for the reversal is in compliance with ACH or EFT laws. For example duplicate payments or unintended payments.
• The total amount(s) must be greater than $50 (due to the $75 direct deposit reversal fee).

When you’re ready, follow the steps below to start the request. Here’s how:

1. Click here to access the Direct Deposit Reversal form.
2. Tap the New Request menu and complete the required information and transaction information.
3. Press the Save menu.

Once it’s approved, you can void the paycheck in your payroll records. For more details into this process, check the following article: Reverse a direct deposit. It includes information on what happens next after submitting the request.

However, if you wish to void or delete your direct deposit paycheck, let me share this resource for detailed instructions: Delete or void employee paychecks. Then choose QuickBooks Online Payroll.

Please note that QuickBooks may allow you to either delete or void a paycheck. This will also depend on your processing time and payroll service.

You can bookmark this article in your browser for additional resources: Fix direct deposit issues. From there, you’ll learn how to deal with some common direct deposit concerns such as missing the deadline to send the transactions, workers who didn’t’ get the funds on payday, and so on.

Additionally, this link contains topics on how to handle any payroll-related tasks in QBO: Payroll guide.  You'll have to choose the article to see the complete details or troubleshooting steps. 

Reach out to me again if you have additional concerns about reversing payments. I'll be more than happy to get this taken care of for you. Stay safe and have a good one.

I was scheduling a June payroll payment on Intuit Desktop.  It is usually an easy task for me simply because I only have one employee.  This time, I am not sure why it turned out be for the pay period 2018-05-01 to 2018-05-31 when all steps are done.  Also, the pay date is on 2022-06-22 (not the usual last day of the month).  How can Quickbooks still allow any prior year's payroll?  I am simply in shock!!!  I have read all the instructions on-line and been trying to reverse the entry (and hopefully cancel the DD in the end).  The system does not allow me to do so because I am dealing with a "current" employee.  What is that all about?  Can someone help me here?  I don't know what I am supposed to do to correct this error quickly.  Thank you!

If you invite me as your Accountant under Accountant invite [email address removed] I can help you. Please do this ASAP

All you do is go into the employee pay to delete, however you may not have access to this.

Ina

[email address removed]

I need to reverse a payroll check that was run today at 12:30pm est to Diego Roca for $1442.31. Diego Roca has been fraudulently cutting checks to himself from my QuickBooks account. How can I reverse this payment? 

Thank for joining the thread, @Mint123. I understand how important and urgent this is for you to reverse the paycheck. I'm here to help you.

If the Direct deposit was just created earlier today, you can still delete it so it won't be processed. However, if it's already processed, we can request to reverse your payroll paycheck. Before that, please keep in mind the following:

• The reversal transaction takes 5 business days to process from the requested date.
• There's a $75 charge with a reversal request, even if you don’t get the money back.
• You'll need to notify the employee or contractor of the reversal request.
• Reversal requests are not a guarantee that the funds will be recovered.

To request a reversal, here's how:

1. Open the Direct Deposit Reversal form.
2. Click New Request.
3. Fill out all the needed information.
4. Select Save.
5. Once reversal request is approved, you can void the paycheck in your payroll records.

Also, you can receive an email letting you know the request is accepted, and if something is missing, your request will be sent back to you by email with instructions.

For more details on this process, check the following article: Reverse a direct deposit. It includes information on the things you need to do before and after the reversal request.

If you encounter direct deposit concerns in the future, you can refer to this article: Fix direct deposit issues. 

If you have clarification with the process or additional concerns, let me know by tapping the Reply button. I'll get back to you as soon as possible. Have a good one!

I NEED TO REVERSE PAYROLL JUST SENT IT AND THERE WERE NO FEDERAL OR STATE TAXES DEDUCTED. . WHAT ARE THE STEPS DO I TAKE TO RESERSE

I just need to reverse one employee's Direct Deposit their bank account is no longer active.  So I need to run them a paper check. Payroll was just ran about 30 minutes ago. My email address is 

[email address removed]

I just ran the Direct Deposits for this weeks payroll 30 minutes ago and noticed one employee's payroll went direct deposit that should not have because he has closed his account.  I need to reverse or stop this Direct Deposit only so I may issue him a paper check for this Friday.  How can I accomplish this please?

Helping you with your direct deposit concern is my priority, @JMeadows1. I'd be pleased to guide you in reversing the direct deposit and ensure you can pay your employee.

You can delete a paycheck if the payroll status is not yet processed in QuickBooks Online. Also, we process the transaction day before payday, at 5 PM PT. If they're scheduled for (Friday), you can cancel it until 4:59 PM PT (Thursday).

Let’s go to the Paycheck List page and delete the transaction from there. However, if the direct deposit is already offloaded for ACH, we’re unable to stop the direct deposit. 

To delete the paycheck, follow the steps below:

1. Go to the Payroll menu on the left panel to select Employees.
2. Click the Paycheck list link under Run Payroll.
3. Set the correct date in the Date Range drop-down and press the Run Report button.
4. Tick the box of the paycheck you want to remove.
5. Put a checkmark on the I understand that this action cannot be undone and further action is required boxes.
6. Hit the Delete Paycheck button to confirm the action.

For more in-depth information, you can go over the following reference: Delete or void employee paychecks.

Then, recreate it as a paper check and enter the correct information of your employee. However, if the direct deposit is already offloaded for ACH, we’re unable to stop the direct deposit. Also, make sure to change the payment method to a paper check before you submit the payroll. For more details, see this article: Change a direct deposit paycheck to a paper paycheck.

Visit the following resources to find out more about payroll funding times and ways to fix direct deposit issues:

• View or change your direct deposit funding time
• Fix direct deposit issues

Keep me posted if you have other payroll concerns or additional questions about direct deposit. I want to make sure that you can pay your employees on time. Take good care.

I need to reverse a direct deposit that was sent to a terminated employee. 

Thanks for chiming in on this thread, @clavis_mgmtco. I've got some information you need about your concern with direct deposit reversal. 

We can request this, but this doesn't guarantee you'll get the money back. Please know there's also a $75 charge, even if unsuccessful. If you don't want to pay, you can reach out to your employee directly.

To submit the request, here's how: 

1. Open the Direct Deposit Reversal form.
2. Click Add Request.
3. Complete the required information and transaction information.
4. Select Save.
5. You can void the paycheck in your payroll records once the reversal is approved.

If it's posted on the terminated employee's bank account, you can contact our QuickBooks Online Payroll Support team to help trace the direct deposit.

To learn more about when and how to do this process, visit this article: Reverse a direct deposit.

Also, check out this handy resource if you want to create a final paycheck for your terminated employees: Create final paychecks for terminated employees. 

I'll be around if you need further assistance with payroll-related tasks. I'm very eager to help.

Payroll ran for 7/7/23

[email address removed]

Payroll Was for Allan Marcus Harris

Marcus was paid and is no longer employed.

Have you gotten the information I set.  I have gotten no reply