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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

 
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Best answer April 17, 2020

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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Looks like I finally got someone's attention to fix this issue for everyone!  I received this today: 

Dear Intuit E-file & Pay Customer,

Your recent quarterly Ohio Unemployment Insurance tax payment was marked as accepted in payroll, 
but was never debited by Ohio due to a QuickBooks transmission issue. Your quarterly payment has
now been re-transmitted to the agency and should process in the next few business days. Your
previous payment status will update with the new accepted date once the payment is processed.
All payments that were submitted prior to the due date will be marked as on time by the agency. We apologize for any inconvenience this may have caused. Sincerely, The Intuit E-file & Pay Team

 

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Moderator

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Hello there, myoungs1993.

 

I'm here to share with you the things that we can do to figure out why your bank account is not debited. 

 

In regards to your concern, it's your agency that will debit the amount from your bank account. Since the state has no record on it, we may have selected other bank account instead of the right one when we e-file.

 

I would suggest getting in touch with your state to confirm if the amount already recorded or not. In case it's still not, we can resubmit the payment or form. It's a way to find out if there is something wrong with the process or need more help from our specialists to resolve it.

Please know I am here and the Community people to help you figure out your concerns. Keep safe!

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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Thank you for your reply.  I agree with everything you stated and have been using this efile/epayment method for years and it has worked flawlessly.  I own two different companies and run two completely separate Quickbooks Desktop software and computers.  Both of my efile/epayments have not been completed, but they show in Quickbooks as "agency accepted" for both the efiled report, and the efiled payment.  Normally 2-4 business days after "agency acceptance", I see the amount debited from my bank account and I can see the report on Ohio's UC site called ERIC.  Ohio has nothing this time. It's like Quickbooks provided a false acceptance message or Ohio has some type of processing issue.  Quickbooks chat help, gave me a corolation ID and then I talked to Ohio.  That number means nothing to them.  So the finger-pointing continues, and nothing has been resolved.  Seems to me someone else has to be having this issue.  Thanks!

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QuickBooks Team

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Hi there, myoungs1993,

 

It's possible the tax payment didn't go through in QuickBooks Desktop, and that's why your bank is not debited.

 

Let's go to the Pay Liabilities tab and review your tax payments from there. This is to verify if Ohio UC is listed on the e-payments section. To do so, the following steps will guide you through:

 

  1. Go to the Employees menu, then choose Payroll Center.
  2. Select Payroll, then Pay Liabilities.
  3. Under Payment History, select E-payments.
  4. Locate the Ohio JFS20125 UC payment.

If it's listed, I recommend getting back in touch with your Chat Team. They can trace the payment and provide the details. 

 

Contact us through your product:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging to connect with a support expert.

If not, you may need to re-submit the tax payment. An email will be sent to you after submitting your e-payment to let you know that it was accepted or not.

 

I've also added this article: Check e-file or e-pay status so you'll know that your payment or form is received by the agency in a timely manner.

 

Should you need additional information, please let me know. I'm always right here to help.

 

 

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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

On 4-15-2020 I tried to resubmit the report. I get an error saying that it is a duplicate of a report already on file.  So, Intuit has the original report and has never sent it to Ohio.  Getting real frustrated with
Intuit.  Next to impossible to contact a real live person.  Seems that no one knows what is going on. No solution, no knowledge, just finger pointing.  The report has never been submitted to Ohio, period.   Same lack of response when we turned in the issue of the payroll center crashes and locks up because of "bad characters" in the notes field of an employee record (that the software puts in there from the new pay adjustment reporting). Been an open issue for 6+ months, no solution.  Sad, sad, and more sad.

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Moderator

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Thanks for coming here with us, myoungs1993.

 

I appreciate you for sharing your experience with us. I want to make sure this issue filing form and payment for Ohio UC is taken care of. In order to move forward, I suggest contacting our QuickBooks Care Team. This situation requires their assistance as they have the special tools to look into your account and check the status of the payment.

 

Additionally, our phone support may be temporarily unavailable due to the recent pandemic which affects our staffing. For now, you can reach our Chat Support instead.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Feel free to drop me a reply below if there's anything I can help you with. Wishing you all the best!

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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Already tried the chat option, no luck. It's like I was talking to a very low knowledge individual.  I have been on with a voice individual today for nearly an hour. They have no idea how to help, or what to do.  Very nice, but very unskilled.  Keeps referring to the "IRS" and I have explained many times this is a STATE UI issue, nothing to do with the IRS.  Then they talk about the payment and told me to void it then resend it. First off, you have to file a report before your can setup a payment.  If you try to send it again, you get an error that there is a file on already out there (in intuit land).  Now, the suggestion is to go to the Ohio UI site and enter every one of my employees manually and do everything from there.  What is the heck am I paying quickbooks a payroll fee for? 

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Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

I received a call from Ohio UI second level support today.  The issue here is that the file that Quickbooks sent to Ohio has invalid characters in it and was rejected.  Not sure what the solution is yet.  What have we learned?  1.) The "agency acceptance" message that we see in Quickbooks is not accurate.  2.) Probably all Quickbooks desktop payroll users that sent UI reports around the April 1st-?, 2020 time frame should check the real status of the actual report on ERIC (Ohio's UI site) to confirm that Ohio received your report.  Finally, I have lost faith in Quickbooks Payroll and support.  If you have an issue, keep pressing until you get an answer. Demand to talk to a second level support person if you are not getting a resolution to an issue.  Now, my next issue is that Quickbooks support told me to VOID the payment to ODJFS, and now it can not be altered back to it's original amount.  You can not DELETE it and you can not change the amount or un-void it.  Yet another mess to fix.

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QuickBooks Team

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Thanks for the response, @myoungs1993.

 

Since the transaction was voided, you'll have to create a new transaction to take its place. For advice on how to record this transaction, I'd recommend reaching out to your accountant. Rest assured, they have the tools to help you with the process of getting this transaction recorded while keeping your books organized and balanced. 

 

Let me know how this goes for you. I'll be here if you have any additional questions or concerns. 

Highlighted
Level 2

Ohio JFS20125 UC Quart Rtn efiled/epaid on 4-1-20, says agency accepted. Bank acct never debited & Ohio has no record of it. Anyone else in Ohio have this issue?

Looks like I finally got someone's attention to fix this issue for everyone!  I received this today: 

Dear Intuit E-file & Pay Customer,

Your recent quarterly Ohio Unemployment Insurance tax payment was marked as accepted in payroll, 
but was never debited by Ohio due to a QuickBooks transmission issue. Your quarterly payment has
now been re-transmitted to the agency and should process in the next few business days. Your
previous payment status will update with the new accepted date once the payment is processed.
All payments that were submitted prior to the due date will be marked as on time by the agency. We apologize for any inconvenience this may have caused. Sincerely, The Intuit E-file & Pay Team

 

View solution in original post

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