Pay Employee selects 2-weeks pay period even though my settings are all for semimonthly pay periods.

jackals · ‎January 08, 2020

QuickBooks Desktop 2019.

Please assist to work out how to get the system to select the correct Semimonthly pay period dates.

I'm trying to pay employees for the first time, and when I select 31 December 2019 as the Pay Period Ends date, the total hours reflect a pay period of 17th to 31st, not from the 16th to the 31st. I previously set up the Semimonthly pay period and took a screenshot before saving it, and it reflects the correct pay periods, i.e. to the 15th and to the last day of the month. This unexpected start of pay period of the 17th instead of the 16th is confirmed when I Open Paycheck Detail.

While searching for solutions, I repeatedly read instructions to select Employees from the top menu and then Payroll Center, but I don't have that option. Low down in the drop-down menu, I have Payroll Setup which I did, but nowhere can I find the options described that are available in Payroll Center. I can't find a menu option to Add or Edit Payroll Schedules, so can't edit the Semimonthly pay period I created to make sure that I didn't mess things up between taking my screenshot and clicking OK.

Have I missed a step in preparing for payroll?

In preferences I have set Full Payroll and its subsidiary item Manual Payroll.

I have employee preferences set to Semimonthly and also in each employee's record, and in Payroll Setup as well.

BettyJaneB · ‎January 08, 2020

It's nice to see you again here in the Community, @jackals.

The option to edit a payroll schedule can be seen on the Pay Employees tab on the Payroll Center page. This will only appear if you've successfully created a payment calendar for the employee.

To update the schedule:

Go to the Employees menu, then hit Payroll Center.
Refer to the Payroll section.
Click on the Pay Employees tab.
Press on the Payroll Schedules drop-down menu and tick on Edit.
The Edit Payroll Schedule window will appear and enter the correct check dates.
Tap on OK.

I've added some screenshots below for reference:

If you don't have this option on your end, I recommend changing the paycheck date manually.

To add up, I suggest creating a pay schedule by following the procedure found in these links:

I'm just a few clicks away if you have any other questions. I want to make sure you're all set. Have a great night!

View solution in original post

BettyJaneB · ‎January 08, 2020

It's nice to see you again here in the Community, @jackals.

The option to edit a payroll schedule can be seen on the Pay Employees tab on the Payroll Center page. This will only appear if you've successfully created a payment calendar for the employee.

To update the schedule:

Go to the Employees menu, then hit Payroll Center.
Refer to the Payroll section.
Click on the Pay Employees tab.
Press on the Payroll Schedules drop-down menu and tick on Edit.
The Edit Payroll Schedule window will appear and enter the correct check dates.
Tap on OK.

I've added some screenshots below for reference:

If you don't have this option on your end, I recommend changing the paycheck date manually.

To add up, I suggest creating a pay schedule by following the procedure found in these links:

I'm just a few clicks away if you have any other questions. I want to make sure you're all set. Have a great night!

jackals · ‎January 08, 2020

Thanks @BettyJaneB, but the problem I identified is that my menu options do not offer what you show. (see attached).

I don't have Payroll Center.

I do have Pay Employees, but the subsequent screen does not have the Payroll Schedules option.

What version are you on. I'm on 2019 Desktop Premier.

Your suggestion to change the date manually works, though it was a change to the pay period start date not check date that was needed.

Ryan_M · ‎January 08, 2020

Hi @jackals,

Thank you for your prompt reply, as well as sharing a screenshot of the Employees menu.

Since you're missing one of the menus itself, we can run the Verify and Rebuild tools to ensure you don't have any company file damage

To run the Verify tool:

Go to the File menu.
Select Utilities, then choose Verify Data.

To run the Rebuild tool:

Go to the File menu.
Select Utilities, then choose Rebuild Data.

Additional steps on what you can do with these tools, especially when you get an error code: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I suggest for you to repair your QuickBooks Desktop.

Feel free to post a question if you have any, and I'll be sure to get back to you.

jackals · ‎January 08, 2020

Thank you @Ryan_M, the verify and rebuild made no difference. I'll report back on the repair after I've completed it in the morning with a clear mind.

jackals · ‎January 15, 2020

The repair made no difference, @Ryan_M. As per @BettyJaneB's suggestion, I went ahead and simply adjust the dates manually. I've found that sometimes the pay period dates come up correct, other times not. Just a quirk I can live with.

Kayla H · ‎January 15, 2020

Good morning @jackals.

It's great to have you back in the Community. Thank you for following the instructions listed above by my colleagues.

I see there are still problems happening when trying to access the payroll center. Is this only happening when you log in, or is it happening to everyone? If this is only happening to you, we have a broken user. In this case, we need to delete and recreate the user in QuickBooks. Just a few clicks and you are ready to go:

Log into QuickBooks as the Admin.
Locate the company tab.
Select Users.
Then hit Users and Roles.
Pick user that is having the issue.
Delete user and choose yes.
Create a new user and assign correct roles.
Have the user log in QuickBooks and try again.

If you have any other questions or concerns, I'm here at any time to assist.

jackals · ‎January 15, 2020

@Kayla H,that didn't alter anything. I run as admin, so created another user, but the menu looks the same.

I wonder whether I haven't run some payroll function set-up routine. I don't recall running or selecting any option to change the basic payroll functionality that came with the initial installation. What I have turns out to be suitable for the basic payroll functionality I need.

Ryan_M · ‎January 15, 2020

Hi @jackals,

Thank you for your prompt reply, as well as your patience in getting this issue resolved.

At this point, I suggest you contact our Technical Support team to have this issue further investigated. They can pull up your company info within a secure environment, and take a look further as to why you have this issue.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

You can also refer to this article to confirm if you haven't done the payroll setup yet: New Payroll setup interview.

If you're trying to activate a payroll service from an existing Payroll account, view this article instead: Payroll setup interview in Desktop.

Feel free to leave a comment below in case you have other queries in mind. I'll be sure to get back to you.

jackals · ‎January 15, 2020

Thanks @Ryan_M, I'll do that.

Unless I find something of interest worth reporting, I'll leave this thread as closed.

Joshua R · ‎January 15, 2020

Good afternoon, @jackals.

Welcome back to the Community.

I'm glad to hear that @Ryan_M was able to help.

Thank you for reaching out.

I'm only a reply away if you have any other questions. I hope you enjoy the rest of your week.

Esmeraldi · ‎June 01, 2021

Please i need help to get my pay check

I have emergency. Helpme

JasroV · ‎June 01, 2021

Nice to have you joined this thread @Esmeraldi.

I want to make sure I provide you the right resolution. Are you referring to printing your paycheck? If so, you can follow these simple steps.

Go to the File menu in your QuickBooks Desktop (QBDT).
Select Print Forms.
Click Paychecks.
Choose your payroll Bank Account.
Verify that the number in the First Check Number field matches the number of the first check in your printer.
Select Paycheck then click OK to print.

You can also check this link for guidance: Print your paychecks in QuickBooks Desktop.

However, if you're referring to getting your paycheck from your employer, It would be best to discuss it with them.

Let me know if there's anything else you need help with your paycheck. Just leave a reply and I get back to you as soon as possible. Keep safe!

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Pay Employee selects 2-weeks pay period even though my settings are all for semimonthly pay periods.