Pay Types listed as "Other Earnings" on Payroll Table _ Quickbooks Online

Hi there, ATFVA. I understand you've already exhausted all the resources to resolve this. I want to share some solutions to fix the data issues you're experiencing.

I suggest updating the QuickBooks release version and verifying and rebuilding your data. It will help resolve your company file's most commonly known data issues. 

Here are some of the common reasons to use the Verify and Rebuild features:

• Fatal errors when using QBDT.
• Discrepancies on reports, such as invoices or bills that post with negative values.
• Deposited payments show up in the Payments to Deposit window.
• Balance sheet reports don't display all accounts.
• Missing names from lists.
• Missing transactions.
• Run a well-data checkup to make sure your company file is error-free.

Follow these to verify data:

1. Select the Window at the top menu bar, then hit Close All.
2. Open the File menu then select Utilities.
3. Click on Verify Data.

On the other hand, here's how to rebuild data:

1. Select the Window at the top menu bar, then hit Close All.
2. Open the File menu then select Utilities.
3. Click on Rebuild Data. 

Review this module: Verify and Rebuild Data in QuickBooks Desktop, for more information about the process.

If the issue persists after trying the suggestions above, I encourage contacting our Support Team again. They can pull up and look into your account in a secure environment and explain to you what needs to do. Here's how to reach them: 

I'm sure an agent would be happy to assist you with any questions you have. For more details about our support availability, refer to this article: Contact Support. 

If you want to set up and assign pay schedules to pay your employees in the future, you can read this article for more details: Set up and manage payroll schedules.

I'm also sharing these recourses with you to guide you in ensuring the accuracy of your employee's YTD transactions: 

• How QuickBooks Desktop determines year-to-date amounts
• Learn how to create a payroll summary report to see what you've paid out

Never hesitate to contact me for further assistance while working with payroll. It's always my pleasure to help. Keep safe!

I am having this exact same problem.  Has this error been corrected?

I appreciate you notifying us of your experience by joining the thread, @BNSTreas. It shouldn't be happening with your payroll item types. Let me provide you with some updates about this behavior.

I want you to know that our engineers are actively working together and prioritizing this issue related to custom pay types not appearing correctly when running payroll to gather a resolution as quickly as possible. While they're doing that, I suggest contacting our Payroll Team to have your name added to the list of affected users in the ongoing investigation. From there, you'll automatically receive email notifications of the latest updates.

Once the issue has been fixed, you must be able to run your employees' pay with the Other earnings reflecting the correct names.

If you're ready to pay and file your taxes, use the following sites as a guide:

• Pay and file payroll taxes and forms in Online Payroll
• Manage automatic tax payments and form filings

If you have any other payroll difficulties in the future, please leave a remark below. I'm only a few clicks away to help. Keep yourself safe!

Hi, 

When this issue is resolved could you make suggestions as to how to correct financial reports for pay that had to be processed as "other earnings" because the usual pay types were not available?  

Also, where exactly in the Payroll Team link do I find the link to contact to report the issue with missing payroll types?  I am only able to get to a bot chat. 

Hello there, @BNSTreas.

Let me guide you through the steps on how to contact our QuickBooks Online (QBO) Payroll Support Experts:
 

1. In your QBO account, go to Help (?).
2. Click on Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

To know our support's availability hours, kindly visit: Contact Payroll Support. Tip: Click on the payroll product that you're using to view detailed information.

Moreover, once the issue is resolved, I recommend consulting an accountant to help you correct your financial reports. It is to ensure that you'll be well-guided in fixing your reports.

Additionally, I'll also share this link where you can browse for articles which can help you manage your payroll account: QuickBooks Online Payroll Help Articles. 

Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

Workaround: Click three dots at the right side of the table per employee and select Edit Paycheck, where you can see the field names correctly.

Thank you for the workaround for this!  

Great idea for temporary work around! Thank you. Much more help than the QB team. 

Stevel2 posted a work around on this thread that will get you through. 

Had no problems until I tried to run payroll today. Now the list of pay types is different than when running payroll. The workaround is good but it would be better if this had never happened. Good ole Intuit. Leave it to them to change things and make it harder to perform tasks. Evidently no one has ever told them if it ain't broke don't fix it.

Yes, we are seeing this same problem with reimbursement as well.

I understand what you're going through with the employee pay types QuickBooks Online Payroll, @1plus. Let me explain this further before dropping details and contacting our phone representatives.

If you experience this error, we can edit the pay types from the Ellipsis icon and click the Edit Paycheck as a suggested workaround. See the screenshot below:

Moreover, we received an update that the error you mentioned was resolved already. For the time being, I advise getting in touch with our payroll assistant to investigate this further.

Please check our support hours so you may reach out to us at a time that works for you.

Follow this guide:

1. Log in to your QuickBooks Online account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Get a callback.

Additionally, you can also look visit this page for an additional guide to handling your payroll transactions and reports: Help articles.

I appreciate your patience while looking for remedies for your pay types. Please know that we are here to support your growing company. Keep me notified via your email. May you have a fabulous day.