I transferred my payroll to QB Payroll in December 2019. The payroll limits were set at the impossible low level of $2,500/week and I never asked for that. I submitted my first request to increase payroll limits on January, 17. On January 21st I submitted the requested documents - ID and bank statements. Never heard back. I submitted another request (35637) on January, 30th. I called on Feb 03 and spent almost two hours over the phone with a representative, who was able to push the request. So I, again, submitted the same documents (form+ID and the bank statements) now via the case center. And, again, never heard back.
It's been two requests, three days since the last one and no results.
The back end team cannot be reached and in the meantime, they never respond back. I can't pay my employees and contractors because of the limits. I'm well aware of the option paying by check but this is not why I chose QB Payroll. Please help me to solve this problem.
We want your request approved as much as you do, EZVik.
We usually review the Direct Deposit increase request within 2 business days. Although, it will take more time if you've requested during a busy season (tax season). I'll share the reference on what to do if you hit a direct deposit limit for more information.
This is not helpful at all. My first request hadn't been reviewed within ten days! My second request has been pending for three business days.
Speaking or chatting with a representative is pointless as they always refer to "the back end team", the one that never responds back. Also, I wrote emails to [email address removed] - no replies.
I paid for using 24 hour Direct Deposit service and not for having someone tell me how to pay my employees with my own money. If this can't be used and you can't fix your customer support, then let's cancel the service and you return my money.