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DDluhy
Level 1

Payroll Monthly fee

On 3/12 my monthly fee didn't go through due to an expired cr card. I updated the billing info, my account is active and the fee did process on 3/17 per QB and my bank.  Doing payroll today, 3/18, I noticed my taxes aren't being deducted. I've tried 

1 Comment 1
KlentB
QuickBooks Team

Payroll Monthly fee

Let me share how the reactivation process works, DDluhy.

 

QuickBooks Desktop payroll subscription is set to auto-renew. Once we're unable to debit on your account, there will be a 15-day grace period to update the billing information. By the time that you update your billing information, the program will renew your subscription automatically. Please know that it may take up to 24 hours for the reactivation of your subscription to fully complete.

 

We can open the email associated with your QuickBooks account to check if you've received a confirmation that the renewal has been fully completed. If you've receive one, we'll have to download the latest tax table to sync the updated data to your account. I'll guide you how:

 

  1. Select Employees from the top menu bar.
  2. Choose Get Payroll Updates.
  3. Tick the Download Entire Update checkbox.
  4. Click Download Latest Update.
  5. Once done, a confirmation window will appear when the download is complete.

Then, let's create a dummy or sample transaction to check if it's working well.

 

If you haven't received an email from us or it's still not deducting your tax, it could be that the system wasn't able to complete the renewal process. In this case, I recommend getting in touch with our payroll experts. This way, we'll be able to pull up your account then manually complete the process for you.

 

Here's how to connect with us:

 

  1. Select Help from the top menu bar.
  2. Choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Taxes aren't deducted after subscription renewal" in the description, then hit Continue.
  5. Choose the best support option for you.

I encourage checking out support hours to ensure that we address your concerns on time.

 

You can also read this article to learn more about the QBDT Payroll service reactivation process.

 

Should you need further assistance in managing your QuickBooks account, you can always find the Community Team here. We're just one post away.

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