Thank you for sharing a screenshot of the message prompt, @charlieDP3.
I understand that this payroll service prompt bothers your client every time they open QuickBooks. But don't worry, I'm here to share the cause of the problem and help you in resolving it.
The possible reasons why the payroll service prompt appears are:
- Improper installation process.
- Corrupted or infected Windows program.
- If the firewall or anti-virus, program blocks the server communication.
- Incorrect QuickBooks update.
- Poor Internet connection.
To get this resolved, you can perform the following steps:
- Install QuickBooks Desktop in Selective Startup.
- Run Reboot.bat file.
- Close QuickBooks Desktop.
- Go to the folder containing the reboot.bat file.
- Right-click the QuickBooks Desktop icon on your desktop
- Click Properties.
- Tap the Open file location.
- Right-click the reboot.bat file & select Run as Administrator. Once the reboot.bat file utility is completed, the windows will close automatically.
- Verify if the error is resolved. If it persists, then restart the computer.
- Perform a clean install of QuickBooks desktop.
- Incorrect Identification number.
- Select Internet Explorer as the default app.
If your client gets the same result, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get rid of the payroll service prompt.
Your client may be interested in processing payroll within QuickBooks Desktop in the future. This article will help them learn the information needed and the process behind how to set up QuickBooks Desktop Payroll: Get started with QuickBooks Desktop Payroll.
Please let me know how the troubleshooting steps go in the comment section below. I'm only a post away if you have any follow-up questions, @charlieDP3. Have a good one.
