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jantco
Level 3

Payroll tax forms not updated for current year

My client sends me an accountant's copy of her file to I can prepare her quarterly and annual payroll tax returns.  I prepared them for Q3 and everything was fine, but now it is saying that Form 941 is for the year 2020 and the 940 is for 2019.  How did it go backwards when it was there at the end of Q3?  Not only that, but I have her run the payroll update before she sends me the file.

4 Comments 4
GlinetteC
Moderator

Payroll tax forms not updated for current year

I'll help you figure this out, jantco.

 

You may need to send the file back to your client and ensure that he/she updated QuickBooks to the latest release.

 

Also, let them run the verify rebuild utility tool to check if this unexpected behavior is caused by data damage. Then, repair your QuickBooks to make sure damaged component get fixed.

 

Once done, let your client send the accountant's copy again. If the same results, I would suggest contacting our Payroll Support team to have this better checked. Here's where you can contact them: Contact Payroll Support.

 

I'd appreciate it if you'd update me on how the steps work and how the call goes. I want to make sure this is taken care of.

 

jantco
Level 3

Payroll tax forms not updated for current year

Verify came back with no issues.  I closed the file and when I re-opened it a message popped up stating that new payroll tax forms were available.  So it seemed to fix itself, but this happens almost every time my client sends me her file.

JessT
QuickBooks Team

Payroll tax forms not updated for current year

Hi jantco,

 

Thank you for following my colleague's suggestion and for the update.

 

I'd say this is unusual behavior, so I suggest checking this further with the QuickBooks Desktop Payroll Support team. That way, they can use more tools to check why you keep getting the old version of your clients’ forms even after running updates. They are available on weekdays from 6 AM to 6 PM PT.

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter your concern, then select Continue.
  4. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

 

On the other hand, you can check out other references for payroll issues by going to the main support page and choosing the QuickBooks Desktop product. 

 

If you notice other unusual behavior such as this, feel free to share them with us so we can address them. Take good care always.

BigRedConsulting
Community Champion

Payroll tax forms not updated for current year

Payroll forms are not part of the company file. Receiving a file from a customer will not change the forms installed on your computer.

 

If you have an older payroll updates, you should get the latest before completing tax forms. Do this from the Employees menu by picking Get Payroll Updates.

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