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Level 1

Payroll Tax

Where do you setup email notification to receive email stating accepted or decline tax payment?  I get it for a few companies but not all. 

6 Comments 6

Payroll Tax

Let me help you get ready and share details to see tax payments status, @Bradjohnson.


For your companies to get tax payment email notifications, you'll have to ensure that the email used in the Company's information is correct.


This way, when you electronically pay your tax payments, QuickBooks will notify that specific business. Let me show you how:


  1. Go to the Company menu.
  2. Select My Company.
  3. Click the Edit/Pencil icon.
  4. Under Contact Information, correct or add the email address as necessary in the Email field.
  5. Hit OK.


Once done, you should be able to get email notifications for tax payment status the next time you pay taxes in the system.


Here's how to view e-pay status:

  1. Go to Employees from the main menu, then Payroll Center.
  2. From the Payroll Center, choose the Pay Liabilities tab.
  3. In the Payment History section, go to the E-Payments tab.
  4. If the status isn't updating, toggle between the All Payments tab and the E-Payment tab. This will refresh the list.
  5. Select the View link in the Audit Trail column for more details.


Furthermore, since you're unable to view the tax payment status for some of your companies, I'd suggest contacting our Payroll Support team. From there, our agent will access your account on file and check the tax payment status with their tools.


I'm adding these articles for more details about paying taxes with QuickBooks:



Let me know if you have additional questions or concerns about getting tax payment emails. I'm always here to assist you. Keep safe and have a great day!

Level 1

Payroll Tax

Have this setup like the suggestion below and have tried different email addresses but still do not receive notification for tax payments.

QuickBooks Team

Payroll Tax

Hi, @Bradjohnson.


I appreciate you for getting back and for performing the steps provided to receive notification for tax payments in QuickBooks Desktop (QBDT). I'm stepping into the thread to share with you some additional resolutions to isolate the issue.


If I may ask, have you tried checking your spam or junk folder? The emails may be directed here. If not, follow these steps:


  1. Open your email and check your Spam or Junk folder.
  2. If it’s there, move the email to your Inbox.


Aside from updating your email through the Company tab as suggested by Jovychris_A, you can also change the email address for notifications following these steps:


  1. Sign in to My Account.
  2. On the Manage your QuickBooks page, select the product or service you would like to manage.
  3. Check if you're logged in to the correct company by looking at the top right corner. If not, choose the correct company from the drop-down.
  4. Scroll down to the Authorized Users list.
  5. Select Edit beside your name.
  6. Enter your new email address, then Save. Select the to get back to the home page.
  7. You'll receive a notification to your new email address about any updates.


I'm also adding this article for more information: Update the email address you use for QuickBooks Desktop.


Once done, I recommend checking your email folders for QuickBooks messages.


If you're getting the same result, I'd suggest reaching out to an IT professional or your domain provider. This way, they can assist your further with turning off Sender ID filtering or get help on what’s causing you not to receive the emails.


You can always leave a comment below if you have any other follow-up questions. I'll get back to you as soon as I can help you again. Have a good one!

Level 1

Payroll Tax

I have tried all these suggestions with no luck bit thanks. 

QuickBooks Team

Payroll Tax

Hi Bradjohnson,


I understand the importance of receiving emails about your taxes. I want to jump in and help.


It's the Payroll Administrator's email that you want to update. He or she will receive emails about your taxes and other payroll-related communications. Please check out the detailed steps in this article: Update Payroll Admin information in QuickBooks.


Don't hesitate to reach out if you have other payroll concerns. Take care and have a good one!

Level 1

Payroll Tax

All of suggestions have been verfied that the correct email address is being used.  I get emails from Intuit stating direct deposit was completed but do not receive from [email address removed] stating taxes accepted or declined.  


RE: QuickBooks Tracking Number: 1111111111


Dear ABC:


Your IRS Payment, for EIN *****1111 has been processed successfully by the IRS agency.  For your reference, the Agency Acknowledgement Number for this payment, if one is provided by the agency, is: 11111111111.

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