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Check the status of your payroll tax payments or filings sent through QuickBooks Payroll

by Intuit•15• Updated 5 months ago

Find out how to check the status of the payroll tax forms and payments you sent electronically through QuickBooks to the IRS or state agencies.

Note: Not sure which payroll service you have? Here's how to find your payroll service.

View the status of your payroll tax filing

You'll get an email confirmation when you send your tax filings through QuickBooks Online Payroll. But if you didn't get it, you can see the status in your product.

  1. Go to Taxes, then Payroll Tax.
  2. Select Filings.
  3. Select Filter and choose the form or report you want to see. Or scroll down to the filings under Done. You'll see the status next to the tax name. If you don't see your filing on this screen, select Archived forms and filings.

Tax filing statuses

  • Not Transmitted: You did your part, but we haven't sent it to the IRS, state, or local tax agency yet.
  • Transmitted: We sent the form to the agency. But the agency hasn't processed it yet. The IRS generally processes forms within a few weeks. State agencies can take anywhere from a few days to a few weeks.
  • In Agency or Sent to [Agency]: Indicates that the IRS, state, or local has received your forms, but hasn't processed or confirmed its acceptance.
  • Accepted: The agency has received and accepted the form.
  • Rejected: The receiving agency has received and rejected the form.  Review the rejection letter emailed to you for the specific reason.

Find the form

  1. Select Employees, then Payroll Center.
  2. From the Payroll Center, select the File Forms tab.
  3. In the Filing History section, select the E-Filings tab.
  4. If the status isn't updating, toggle between the Saved Filings tab and the E-filings tab. It’ll refresh the E-Filings list.
  5. Select the View link in the Audit Trail column for more details.

Statuses

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This can occur if there is a problem with the information submitted with the payment or form. Or there was a problem with the server connection.
  • Submitted to the agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form. And sent a rejection message (and solution).
  • Agency accepted - The e-payment or e-filed form was successfully processed by the agency. And the transaction is complete.

If you get this error when you open the e-Payment or e-Filing history, you need to add or update your email in QuickBooks.

  1. Select the Close button.
  2. Go to Company, then select My Company.
  3. Select Edit ✎.
  4. In the Email field, update or add the email address as necessary.
  5. Select OK to save the changes. You should now be able to open the E-Payment History or E-Filing History.

Check the status of your payroll tax payment

We'll send an email notification to the Primary Admin listed in QuickBooks Online that shows the status of your tax payments. All info will be in the email.

If you don't see the email, check the Primary Admin in QuickBooks Online, or check your email junk or spam folders.

Find the tax payment

  1. Select Employees from the main menu, then Payroll Center.
  2. From the Payroll Center, select the Pay Liabilities tab.
  3. In the Payment History section, select the E-Payments tab.
  4. If the status isn't updating, toggle between the All Payments tab and the E-Payment tab. This will refresh the list.
  5. Select the View link in the Audit Trail column for more details.

Statuses

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This happens when there's a problem with the info sent with the payment or form. Or there was a problem with the server connection.
  • Submitted to the agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form. And sent a rejection message (and solution).
  • Agency accepted - The e-payment or e-filed form was successfully processed by the agency. And the transaction is complete.

If you’re prompted to "Check E-payment status" when you create a new E-payment, update the status of your E-payments. The status of your payment may be out of sync with Intuit's records.

  1. Go to Employees, then Payroll Center.
  2. From the Payroll Center, go to the Pay Liabilities tab.
  3. In the Payment History section, select the E-Payments tab.
  4. Next to Status of E-Payments as of ##/##/##, select Refresh.

If you get this error when you open the e-Payment or e-Filing history, you need to add or update your email in QuickBooks.

  1. Select the Close button.
  2. Go to Company, then select My Company.
  3. Select Edit ✎.
  4. In the Email field, update or add the email address as necessary.
  5. Select OK to save the changes. You should now be able to open the E-Payment History or E-Filing History.
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