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Check e-file or e-pay status

SOLVEDby QuickBooksQuickBooks Desktop Payroll11Updated 2 weeks ago

Learn how to monitor the status of your payroll tax forms and payments submitted through QuickBooks Online Payroll and QuickBooks Desktop Payroll Enhanced.

You'll get an email notification about your e-pay and e-file status. If you haven’t received an email confirmation yet, you can also check the e-file and e-pay status in your QuickBooks payroll.

Note: Not sure which payroll service you have? Here's how to find your payroll service.

Check an e-file status

Follow the steps below to check the e-file status for your product, then know the meaning of the status.

Find the form

  1. Go to Taxes, then Payroll Tax.
  2. Select Filings.
  3. Select Go to archived forms.

Statuses

  • Not Transmitted: You have submitted the form. But our service has not yet transmitted it to the receiving agency.
  • Transmitted: We have transmitted the form to the receiving agency. But the receiving agency has not processed the form yet. The IRS generally processes forms within a few weeks. State agencies can take anywhere from a few days to months.
  • Accepted: The receiving agency has received and accepted the form.
  • Rejected: The receiving agency has received and rejected the form.  Review the rejection letter emailed to you for the specific reason.

To learn more, Get answers to your payroll tax payment and filing questions.

Find the form

  1. Select Employees, then Payroll Center.
  2. From the Payroll Center, select the File Forms tab.
  3. In the Filing History section, select the E-Filings tab.
  4. If the status isn't updating, toggle between the Saved Filings tab and the E-filings tab. It’ll refresh the E-Filings list.
  5. Select the View link in the Audit Trail column for more details.

Statuses

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This can occur if there is a problem with the information submitted with the payment or form. Or there was a problem with the server connection.
  • Submitted to the agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form. And sent a rejection message (and solution).
  • Agency accepted - The e-payment or e-filed form was successfully processed by the agency. And the transaction is complete.

If you get this error when you open the e-Payment or e-Filing history, you need to add or update your email in QuickBooks.

  1. Select the Close button.
  2. Go to Company, then select My Company.
  3. Select Edit ✎.
  4. In the Email field, update or add the email address as necessary.
  5. Select OK to save the changes. You should now be able to open the E-Payment History or E-Filing History.

Check e-payment status

You will know if the tax payment is paid electronically as it’ll show E-payment or E-pay in the Pay method column. 

  1. Select Taxes, then Payroll Tax.
  2. Select Payments.
  3. Select Payment history.

You’ll also receive an email with a subject line as: E-Payment Report for [Company Name].

  • Federal payments: Your email will include details of the scheduled payment date as well as a confirmation number sent to us by the IRS. Use this number when contacting the IRS.
  • State payments: Your email will include details of the scheduled payment date. Use this email, along with your bank statement, to track the payment.

To learn more, Get answers to your payroll tax payment and filing questions.

Find the tax payment

  1. Select Employees from the main menu, then Payroll Center.
  2. From the Payroll Center, select the Pay Liabilities tab.
  3. In the Payment History section, select the E-Payments tab.
  4. If the status isn't updating, toggle between the All Payments tab and the E-Payment tab. This will refresh the list.
  5. Select the View link in the Audit Trail column for more details.

Statuses

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This can occur if there is a problem with the information submitted with the payment or form. Or there was a problem with the server connection.
  • Submitted to the agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form. And sent a rejection message (and solution).
  • Agency accepted - The e-payment or e-filed form was successfully processed by the agency. And the transaction is complete.

If you’re prompted to "Check E-payment status" when you create a new E-payment, update the status of your E-payments. The status of your payment may be out of sync with Intuit's records.

  1. Go to Employees, then Payroll Center.
  2. From the Payroll Center, go to the Pay Liabilities tab.
  3. In the Payment History section, select the E-Payments tab.
  4. Next to Status of E-Payments as of ##/##/##, select Refresh.

If you get this error when you open the e-Payment or e-Filing history, you need to add or update your email in QuickBooks.

  1. Select the Close button.
  2. Go to Company, then select My Company.
  3. Select Edit ✎.
  4. In the Email field, update or add the email address as necessary.
  5. Select OK to save the changes. You should now be able to open the E-Payment History or E-Filing History.

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