Payroll update

Let's update your payroll, @johndk.

Since you're unable to do anything other done performing the looping process in downloading payroll updates, I recommend to manually download the file with updates from your computer and run it.

It is called a web-patch update that you can use when we're unable to download updates within QuickBooks.

Here are the steps:

1. Please open this page: Downloads & Updates.
2. Select the United States country, your QuickBooks product, and the version.
3. Click Search and click on Get the latest release in blue text. It will download the qbwebpatch.exe file, which you will run to later on.
4. After running the file, you can restart your PC. Then, download the payroll update again using the usual steps.

Please feel free to share your update after following the steps I mentioned. I'll be around to help. Have a great weekend!

Thanks for your reply.  I was hopeful, but disappointed.  Followed the steps exactly.  The web patch install, did not ask for computer restart.  But I restarted anyway.  Opened program, which took a little longer than usual.  But then right back to the same problem ... no change.

Hope there is something else I can try.

Thanks for the suggestion.  I was hopeful, but disappointed.

Followed instructions exactly.  Installed web patch.  It did not call for a restart, but I did so anyway.  When I opened the company, it took a little longer than usual.  But then right back to the original problem.  No change.

Hope there is something else I can try.

I have more steps to recommend that can resolve common errors when downloading payroll updates, johndk.

QuickBooks Desktop processes sometimes get stuck and need a restart. Close the program and Run the reboot.bat tool to give it a fresh start. Then, download the update once again to check if that's successful.

If the same issue persists, let's repair your software. This process resolves common errors and issues when working with QuickBooks Desktop. Follow the steps in this article on how to complete the process: Repair your QuickBooks Desktop for Windows.

Once done, re-open the program and download an update. Just in case the same issue appears, please follow the steps in these articles for additional options:

• QuickBooks has encountered a problem sending your usage data 
• Resolve a problem verifying your payroll subscription 

Let me also share this quick guide about submitting tax forms in QuickBooks Desktop: Payroll Tax Compliance Links.

Don't hesitate to add a reply below if you need anything 

Disappointed once again.

It would have been helpful to mention that the reboot.bat file is in the root Quickbooks folder.  But I found it.  Ran it successfully.  Re-ran the webpatch.  Rebooted.  And still in the same place as before.

As far as repairing the application, I'm on Windows 10 Pro and the only option I have is to uninstall.  I have no option to repair.  The software seems to be running correctly.  I have a non-payroll company set up and it runs that just fine.

I get 2 windows errors which might help pinpoint the problem.

An unexpected error has occured in "QuickBooks Desktop Pro 2020":
: error: source file does not exist or not supported operation.

An unexpected error has occured in "QuickBooks Desktop Pro 2020":
Components/Payroll/TaxForms/PayrollForms/State/dysde.1pe,Components/Payroll/Staging30/TaxForms/StateForms/dysde.1pe,1

Thanks for sharing an update of the troubleshooting, @johndk,

You've done all possible solutions to fix data issues within the company file. Since you're getting the same hitch, I would recommend getting in touch with our QuickBooks Support for further assistance. They can open an investigation specifically for the problem, and provide further troubleshooting to complete your work.

Here's how to contact support:

1. Go to your QuickBooks Home page, then click the Help menu at the top.
2. Choose QuickBooks Desktop Help from the drop-down.
3. Hit the Contact us icon.
   

Let me know how the call goes by adding a comment below. I want to make sure this is resolved and I'm here if you need additional help. Have a good one!

Actually, tech support is where I started.  I was blown away by the fact that they are CLOSED for the weekend.  I was hopeful of being able to find something before Monday when I have to meet payroll.  But I guess I'm out of luck. 

Thank you all for taking the time to try to help out.  I truly appreciate your help even though it didn't work out.  Hopefully there won't be a mile long queue waiting for tech support on Monday morning.  ... one can dream!