Payroll was posted to the wrong account and projects. I couldn't delete or void the payroll checks because they have been direct deposited. How can I fix this? Thanks!

I'm here to share some information when payroll is posted to the wrong account, aquasky2017.

If the wrong account isn't active, the paycheck will bounce back to your account. In this case, we can void it and issue another paycheck.

However, if it was processed, we can no longer stop it. However, we can do a Direct Deposit Trace to know which bank the money had gone through. To do a trace, you'll have to get in touch with one of our Phone Support agents. Here's how:

1. From the ? Help menu, click Contact Us.
2. Enter Cancel Direct Deposit as your keyword.
3. Click Let's talk.
4. Select Get a callback.

I've also added an article when reversing a direct deposit: Reverse a direct deposit.

I'm just here if you still need help. Stay safe!

I have a Project with a Payroll Check (already processed last moth) in Transactions, to which I need to unlink from this project as it is showing up as a Cost but the two do not correlate.  There is nothing to click under the Action section.  How do I unlink this Payroll Check?

The transaction that links the Project to the payroll check is the employee's time entry, Jappeal.

For now, the only way to unlink the transaction from the project is to make the time entries not billable as well as deleting the paycheck. Here's how:

1. Open the paycheck that's not supposed to be part of the project. 
2. Click Delete at the bottom of the paycheck. 
3. Mark the checkmark box to confirm that you want to delete it.
4. Select Delete Paycheck.

Once done, open the time entry that was marked as billable for the project. You can run the Time Activities by Employee Detail report to look for it. Then, uncheck the Billable box and click Save.

Also, make sure to recreate the paycheck so your records are still accurate. Here's an article on how to create an unscheduled payroll: Create Unscheduled Payroll Check.

I'll be around if you need more anything else. 

Hi - I am also having this issue. However, I can't delete the current payroll check and create an unscheduled payroll because the money has already been direct deposited to the employee's account. How do I unlink the payroll check from the project when the payroll check has already been processed (i.e. deposited)?

Thanks for joining this thread and for sharing the details with me, @acornelius.

I’d like to help and get this addressed right away. However, I’ll need to look into your account which I’m unable to do without the proper tools.

That being said, let me point you to the right support available so this gets taken care of. I recommend contacting our Support team. There, they can securely check your account and provide you with some steps and information on how to delete a direct deposit payroll check. Here’s how to reach them in your QuickBooks Online (QBO) account:

1. Go to the (?) Help menu.
2. Click Contact Us.
3. Enter a keyword of your concern, then click Let's talk.
4. Select either Get a callback or Send a message (if you preferred chat).

Let me also add this article that you can use for reference when you’re ready to file and pay your payroll taxes online. This link can guide you through the step by step process in filing your taxes effectively. 

In case you have any other questions about payroll in QBO, you can always leave a reply in this thread. I’ll be around ready to assist you. Keep safe and stay well.

Will this delete or mess up the the actual direct deposit for the employee? Or is this just on the back end?
Thanks

It's my pleasure to answer your questions, Reno.

If you delete the payroll checks, it will not delete or mess up the actual direct deposit for the employee. Although, it only corrects the recorded amount, and you won't get a refund since deleting it is just in the back end or for recording purposes only.

I've also added this link that you can read for guidance in voiding direct deposit: Delete or void employee paychecks.

If you have other follow-up questions about direct deposit or anything related to QuickBooks, let me know in your reply. I'll get back to you as soon as I can. Have a great weekend!