pre-printed check alignment

Hi BeachGal!

Let me share the possible reason for this printing issue and how to fix this.

First, we need to delete the internet temporary files and update the browser for optimal performance. Follow the detailed steps here: Clear cache and cookies to fix issues when using QuickBooks Online.

We need to make sure that we selected the correct paycheck type. This could be the reason why it's not aligned because of the incorrect paycheck type.

1. Click the Gear icon and select Payroll settings.
2. Find and select Paycheck Printing.
3. Choose the right type and save it.

You also want to update Adobe Acrobat or Reader. QuickBooks Online uses this software in printing documents including paychecks. Outdated versions result in issues. Visit the Adobe website on how to update it.

Here are some of the articles you can check. These will discuss more the pre-printed check setup:

• Fix print alignment for preprinted checks

• How do I align preprinted paychecks?

• Troubleshoot printing paychecks, pay stubs, and forms

Leave a comment below if you need more help. Take care always!

As I mentioned, the paychecks were printing fine for months so the issue was obviously not that we had the wrong check type selected. All other things were up to date as well. Apparently it must have been one of those updates that required the alignment be reset.

Thanks for joining this thread, Nicks.
 

Since AlexV's troubleshooting steps didn't solve your check printing issue, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research into what's going on, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use your Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of the situation in your What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Enjoy the rest of your day!