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JWAT
Level 1

QB Desktop Pro 2020: incorrect vacation summary does not match the correct vacation pay liability account

I have QB Desktop Pro 2020. The employee paycheques show the correct vacation pay payable, and these amounts reconcile to the vacation pay payable account in the general ledger. These do not match to the Vacation Summary - which is incorrect. How do I fix the Vacation Summary to show the correct amounts?

3 Comments 3
katherinejoyceO
QuickBooks Team

QB Desktop Pro 2020: incorrect vacation summary does not match the correct vacation pay liability account

 

Thanks for posting your concern in the Community, @JWAT. I'm here to help fix the vacation summary to show the correct amounts.

 

First off, let's ensure that your QuickBooks software is updated to the latest version. Once completed, update your payroll tax table so your employee's sick accrual will calculate accurately. Here's how:

 

Update your payroll tax table

 

  1. Go to the Employees menu, then click Get Payroll Updates.
  2. Choose the Update button, then mark the Download Entire Update checkbox.
  3. Select the Download Latest Update button.

 

You can check this article for more details: Get the latest payroll tax table update.

 

You can now update your QuickBooks to the latest released version.

 

  1. Select the Help menu, then choose Update QuickBooks Desktop.
  2. Click the Update Now button from the Overview tab.
  3. Pick the Get Updates button, then restart QuickBooks.

 

Additionally, read through this article for more insights and detailed steps: Update QuickBooks Desktop to the latest release.

 

If the issue persists, I'd also recommend to use the Verify and Rebuild Data tool in QuickBooks Desktop to resolve potential data issues.

 

Feel free to visit us here in the Community if you have other questions. I'm always here to help.

Alison36
Level 1

QB Desktop Pro 2020: incorrect vacation summary does not match the correct vacation pay liability account

We are having a similar issue.  Our Vacation Summary report reconciles to our Vacation Payable account but the employee totals in it are not the same as what the pay stubs are showing in their vacation banks.  Everything is up to date.  We are currently running QB Desktop 2022 Pro with Payroll enabled.  Please help.

 

Thanks.

ReymondO
QuickBooks Team

QB Desktop Pro 2020: incorrect vacation summary does not match the correct vacation pay liability account

Thank you for joining the thread, @Alison36.

 

The data that shows in your payroll reports will depend on your payroll setup and transactions you've entered into the program.

If you've already checked everything and all is correct, I'd recommend following the suggested steps that were shared above. There might be a minor data damage in your company file that's causing this behavior. Doing those steps will help you address your payroll concern. 

 

If you're still getting the same result, contact our Payroll Support Team. This way, they can provide you with further help and ensure your employee totals match with your paystubs' vacation bank. Here's how to connect with them:
 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

To ensure that we address your concerns on time, please check out our support hours.

 

If you need help running payroll or managing your employees, feel free to browse our guides. You can find them in our articles list page. Simply search for an article to help you accomplish your tasks. 

 

Let me know if this does the trick! I'm always here if you need further assistance.

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