Hello there, nickli. I'm here to lend a hand.
There are reasons why your payroll account will be locked out. These are due to the following:
- You've entered an incorrect Personal Identification Numbers (PIN) three times.
- The PIN you entered is not valid [Message Code 1001].
- You may have entered the PIN incorrectly too many times [Message Code 1000].
In your case, an incorrect PIN entered many times is one of the main reasons why you're getting Message Code 1000.
To resolve this, I recommend filling out a PIN replacement request if you've forgotten your PIN (for QBDT Basic, Standard and Enhanced Payroll). And ensure to complete the form. Once done, fax it to the phone number on the form to receive a new PIN.
For more details about this, see the below articles:
Fill me in if you have more payroll questions. I'll lend extra helping hands to ensure your success with QuickBooks. Have a great day.
