QBO stole money from me

jacksbar · ‎August 06, 2024

QBO withdrew $700 from my bank, indicating it was for state unemployment taxes
- Issue 1 - the amount is 5x what it normally is and what was actually owed based on the state calculation
- Issue 2 - the state never received this money (I called and they confirmed, and the website also does not show this payment)
A month later I manually paid the $120 owed for state income tax
I called QB for a refund, but they insist they paid the state so they will not refund the money
We confirmed my company information is entered correctly (no recent changes and no issue w/ other state or federal automated payments)
QB said if the state issues an unpaid notice then they can take further action. The state WONT issue an unpaid notice, because nothing has been unpaid, I made the actual necessary payment once it was clear QB had not sent my money. So, how do I get my refund?
Every time I call in I provide the ticket number yet the agent seems confused and starts troubleshooting the situation from scratch and I have to wait 30 minutes for them to repeat the same actions over again before promising they will now escalate it to the right person. I can't keep doing this!

Rasa-LilaM · ‎August 06, 2024

We value the time and effort you've made to sort out your tax concern and refund, jacksbar. I'm here to help ensure that your concerns are addressed through the appropriate channel.

Billing, subscription, and refund issues related to accounts need special care and real-time teamwork to resolve. Thus, I still recommend contacting our Payroll Support Team for further assistance. They can review the notes from your previous call and inform you about the current status of your case and refund.

For detailed instructions to view the contact details and support options, follow the steps below:

Tap the Help icon in the upper right of your company to display the support window.
In the Assistant tab, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.
Choose Chat to initiate a conversation and Callback to speak with an agent.

You can go over this reference to learn the best time to get in touch with our Payroll Support Team: Contact us.

In case you receive an IRS or state tax notice of discrepancy, here's a link that contains solutions to fix it: Send in your payroll tax notice.

You may encounter overpayment or underpayment on your payroll taxes in the future. I've got some articles that outline the steps on how to handle them:

Don't hesitate to visit the Community again if you have other payroll concerns or questions about QuickBooks. The Community is always ready to lend a helping hand.

jacksbar · ‎August 08, 2024

1) I have already spent numerous hours speaking to the Payroll team. They have no remaining action to take on their end according to them, they are sorry the government does not recognize the money has been received and they dont intend to give it back to me

2) As I said, there will be no tax notice, because we paid the $100 that was due separately since the $700 QB stole from us was not paid to the state

Any further guidance besides contacting a lawyer? Anyone else in the community have to go the route of a small claims case that may have some guidance?

Rasa-LilaM · ‎August 09, 2024

We recognize the importance of receiving your tax refund promptly, jacksbar. I want to assure you that I am here to support and assist you in any way I can to resolve this matter.

I'll personally escalate your case to our Next Level Help Team to ensure that it gets the attention it deserves. They'll carefully review the notes from your recent support case and address any remaining concerns or complaints thoroughly. Additionally, our specialists will reach out to you within 1-2 business days if they have any further questions.

If you have any other product concerns or questions about taxes and payroll, please feel free to return to the Community. We will be sure to respond and provide the assistance you need.

anon621 · ‎August 11, 2024

I am going through the same thing. QB withdrew $1200.00+ from my account 7/15/23 with 7/19/24 as the scheduled date to pay 2024 2nd Q UI Tax. UI has not received the money- due 7/31/24. I will copy and paste your original complaint with a few edits because it is so close to my experience.

I have called and chatted with QB for over 10 hours for a refund, but they insist they paid the state so they will not refund the money.
My company information is confirmed and is entered correctly (no recent changes and no issue w/ other state or federal automated payments)
QB said if the state issues an unpaid notice then they can take further action. The state WON'T issue an unpaid notice (Same here), because nothing has been unpaid, I made the actual necessary payment once it was clear QB had not sent my money. So, how do I get my refund? They have not looked into it after several requests and when I contact the Accounting dept. I get this message:
We received the historical payroll information document you sent.
We reviewed it and unfortunately, we are unable to resolve this issue.
This is not a payroll tax that Intuit pays or files on your behalf.
Please forward the notice to the individual or service that is responsible for processing this type of notifications for your company.
Quickbooks removed the money from my account as shown on my bank statement.

Every time I call in I provide the ticket number yet the agent seems confused and starts troubleshooting the situation from scratch and I have to wait 30 minutes for them to repeat the same actions over again before promising they will now escalate it to the right person. I can't keep doing this!

anon621 · ‎August 12, 2024

Report a scam or a company https://reportfraud.ftc.gov/

jacksbar · ‎August 12, 2024

Eventually Quick Books recognized that they owed me this money (amazing), but I have to wait another 45 days for the refund to be issued (will see how that goes). They even admitted that the agents did not properly support the case, and had not looked at the notes on the case to see that a refund would be issued, and shouldn't have continued trying to troubleshoot the issue. Unfortunately they will not be reimbursing me for the 6 hours of my life that they wasted, nor the cost of floating $700 for 6 months.

anon621 · ‎August 13, 2024

Did Quickbooks clarify that the refund is coming from quickbooks? Because they told me the same thing, but when pressed further they said "from your state agency."

Just_me · ‎August 13, 2024

@anon621 QB says that, because they are holding your money to collect interest off of it. When they release it, it will go to your state. You should receive a notice, and will have to collect it from the state.

It's all very shady and dishonest.

Feel free to report it to every agency you can think of. Maybe if enough people complain, QB will have to stop doing this to their customers.

FishingForAnswers · ‎August 13, 2024

@jacksbar Sounds like you're experiencing their shiny new policy for handling payroll taxes.

Recently, they decided that, rather than withdrawing a sum total one time and then paying it (Say, Q3 2024 State Unemployment taxes, due by 10/31/2024), they instead withdraw the taxes each time you run payroll and simply hold onto the money until it is time to actually pay it.

Nice of them, isn't it?

Just_me · ‎August 13, 2024

That's just another way for them make money off of us. Withdraw the money from us, to collect interest before they hopefully pay what they should be paying.

It's shady and dishonest.

anon621 · ‎August 16, 2024

Can't correct or edit comment- should read 7/15/24

jacksbar · ‎September 24, 2024

As an update - it has been over 45 days and the refund of our stolen money has not been received. The escalation team members are not available whenever I call and now I get an autoresponse saying the member who confirmed the refund is owed (Greco, Leigh <[email address removed]>) is out on vacation for the next two weeks.

anon621 · ‎September 24, 2024

I was refunded from quickbooks! I did file a claim with my bank, and the FTC.

AB Design1 · ‎November 22, 2024

I reported your fraud to the FTC. I am attaching the report:

FTC Report Number

[removed]

The FTC cannot resolve individual complaints, but we can provide information about next steps to take. We share your report with local, state, federal, and foreign law enforcement partners. Your report might be used to investigate cases in a legal proceeding. Please read our Privacy Policy to learn how we protect your personal information and when we share it outside the FTC.

About you

Name: GLADYS Brenner

Address: 10005 Stonemill Rd

Email: [email address removed]

Phone: 804-514-3023

City: Henrico State: Virginia Zip Code: 23233

Country: USA

What happened

I am Gladys Brenner, the owner of AB Design, Inc. We use QuickBooks as our accounting software. On October 25 and October 15, 2024, QuickBooks withdrew money from my Wells Fargo account for the business'’ tax payments. On October 8, QuickBooks made another withdrawal from my Wells Fargo bank account. On November 1, I called QuickBooks when I noticed the multiple withdrawals from the account. The QuickBooks agent advised me that based on what the agent could see, it looked as though I had been overcharged. The agent suggested that I turn off the automatic payment feature and made me believe that I would receive a $2,033.39 refund, which is the sum of the $$1,716.16 amount previously withdrawn for the federal taxes plus the $317.15 previously withdrawn for the state taxes. Following the QuickBooks agent advice I disabled the automatic payment feature. On November 11, I called QuickBooks again to find out when I would get the amount refunded. I spoke with Klark (last name unknown), a QuickBooks supervisor, who told me that there was no double withdrawal and that the $2,033.39 withdrawal on October 8 was for October's federal and state taxes, which would be paid during November on November 13 (the federal taxes) and November 22 (the state taxes). Klark was to follow up by phone with me the next day. On November 12, Klark sent me an e-mail saying he apologized for not calling back. Klark'ss e-mail stated that he had escalated the issue to his back-end team and would follow up with me via e-mail or phone once an update was made to him. While talking with Klark, I noticed a note in my QuickBooks back office that stated that she would need to pay her taxes for October manually. Klark took screenshots of the screens stating that both the federal and state taxes would have to be paid from our bank. On November 15, while waiting for a follow-up from Klark, I manually paid the business'’ federal taxes for October so that the account wouldn't be delinquent. On November 18, I received a follow-up e-mail from Klark, which stated that his team was able to release the payment for Mybusiness'' taxes successfully, and it looked as though there may have been a double payment for October due to a manual payment. Klark's e-mail advised me to contact the IRS and the Virginia Tax Department to confirm the receipt of the double payment and to try to get a refund from both agencies. I checked both the IRS website and the Virginia Tax that same day, and the only payment I saw was the one I had made manually. No payment was made from QuickBooks. I rechecked today, and the situation remains the same. On November 19, I presented a claim to the ethics department from Intuit. After spending one hour and forty-five minutes on the phone with them to record the problem, I received a response stating that the ethics department wasn't the place to handle the claim and would be handled by the customer happiness (or some similar name) department. I requested one more time from QuickBooks to have my $2,033.29 refunded to me. I haven't heard from them since after I sent three e-mails, so it looks like they don't have any intention of returning the money. This constitutes fraud by Intuit, the parent company that commercializes QuickBooks.

How it started

Date fraud began:	Amount I was asked for:	Amount I Paid:
10/08/2024		$2,033.39
Payment Used:	How I was contacted:
Other	Other

Details about the company, business, or individual

Company/Person

Name:

Intuit

Address Line 1:

2700 Coast Ave

Address Line 2:

City:

Mountain View

State:

California

Zip Code:

94043

Country:

USA

Email Address:

[email address removed]

Phone:

650-944-6000

Website:

www.intuit.com

Name of Person You Dealt With:

Klark Did not provide

Your Next Steps

General Advice:

You can find tips and learn more about bad business practices and scams at consumer.ftc.gov.
If you’re concerned that someone might misuse your information, like your Social Security, credit card, or bank account number, go to identitytheft.gov for specific steps you can take.
You also can file a report with your state attorney general.

Additional resources for older adults, caregivers, and families:

To find support services in your community, visit eldercare.acl.gov.
For information on top scams and advice you can share to help protect others in your community, visit ftc.gov/PassItOn.

AB Design1 · ‎November 22, 2024

I filed this with the FTC:

FTC Report Number

[removed]

The FTC cannot resolve individual complaints, but we can provide information about the next steps. We share your report with local, state, federal, and foreign law enforcement partners. Your report might be used to investigate cases in a legal proceeding. Please read our Privacy Policy to learn how we protect your personal information and when we share it outside the FTC.

About you

Name: GLADYS Brenner

Address: 10005 Stonemill Rd

E-mail: [email address removed]

Phone: 804-514-3023

City: Henrico State: Virginia Zip Code: 23233

Country: USA

What happened

I am Gladys Brenner, the owner of AB Design, Inc. We use QuickBooks as our accounting software. On October 25 and October 15, 2024, QuickBooks withdrew money from my Wells Fargo account for the busines"’ tax payments. On October 8, QuickBooks made another withdrawal from my Wells Fargo bank account. On November 1, I called QuickBooks when I noticed the multiple withdrawals from the account. The QuickBooks agent advised me that based on what the agent could see, it looked as though I had been overcharged. The agent suggested that I turn off the automatic payment feature and made me believe that I would receive a $2,033.39 refund, which is the sum of the $$1,716.16 amount previously withdrawn for the federal taxes plus the $317.15 previously withdrawn for the state taxes. Following the QuickBooks agent advice I disabled the automatic payment feature. On November 11, I called QuickBooks again to find out when I would get the amount refunded. I spoke with Klark (last name unknown), a QuickBooks supervisor, who told me that there was no double withdrawal and that the $2,033.39 withdrawal on October 8 was forOctober'ss federal and state taxes, which would be paid during November on November 13 (the federal taxes) and November 22 (the state taxes). Klark was to follow up by phone with me the next day. On November 12, Klark sent me an e-mail saying he apologized for not calling back.Klark'sss e-mail stated that he had escalated the issue to his back-end team and would follow up with me via e-mail or phone once an update was made to him. While talking with Klark, I noticed a note in my QuickBooks back office that stated that she would need to pay her taxes for October manually. Klark took screenshots of the screens stating that both the federal and state taxes would have to be paid from our bank. On November 15, while waiting for a follow-up from Klark, I manually paid the busines"’ federal taxes for October so that the accountwouldn'tt be delinquent. On November 18, I received a follow-up e-mail from Klark, which stated that his team was able to release the payment for Mybusines"' taxes successfully, and it looked as though there may have been a double payment for October due to a manual payment.Klark'ss e-mail advised me to contact the IRS and the Virginia Tax Department to confirm the receipt of the double payment and to try to get a refund from both agencies. I checked both the IRS website and the Virginia Tax that same day, and the only payment I saw was the one I had made manually. No payment was made from QuickBooks. I rechecked today, and the situation remains the same. On November 19, I presented a claim to the ethics department from Intuit. After spending one hour and forty-five minutes on the phone with them to record the problem, I received a response stating that the ethics departmentwasn'tt the place to handle the claim and would be handled by the customer happiness (or some similar name) department. I requested one more time from QuickBooks to have my $2,033.29 refunded to me. Ihaven'tt heard from them since after I sent three e-mails, so it looks like theydon'tt have any intention of returning the money. This constitutes fraud by Intuit, the parent company that commercializes QuickBooks.

How it started

Date fraud began:	Amount I was asked for:	Amount I Paid:
10/08/2024		$2,033.39
Payment Used:	How I was contacted:
Other	Other

Details about the company, business, or individual

Company/Person

Name:

Intuit

Address Line 1:

2700 Coast Ave

Address Line 2:

City:

Mountain View

State:

California

Zip Code:

94043

Country:

USA

E-mail Address:

[email address removed]

Phone:

650-944-6000

Website:

www.intuit.com

Name of Person You Dealt With:

Klark Did not provide

Your Next Steps

General Advice:

You can find tips and learn more about bad business practices and scams at consumer.ftc.gov.
Iyou'rere concerned that someone might misuse your information, like your Social Security, credit card, or bank account number, go to identitytheft.gov for specific steps you can take.
You also can file a report with your state attorney general.

Additional resources for older adults, caregivers, and families:

To find support services in your community, visit eldercare.acl.gov.
For information on top scams and advice you can share to help protect others in your community, visit ftc.gov/PassItOn.

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QBO stole money from me