payroll hold

@Thomas Kinsling  While all of that is a perfectly accurate description of the QuickBooks support experience, what are the problems you're facing?

I contacted you 10 days ago. You said I'd get my money back in ten days. But I waited for 10 days without receiving any refund. Then I contacted you again 10 days later, and you told me that I needed to wait 10 days.

@Thomas Kinsling  Yeah, that tracks.

You have my sympathy, but unfortunately, @Just_me  could tell you horror story upon horror story about payment processing.

Good luck.

Oh hey, yeah... QB will hold your money for days, if not weeks on end so that they can collect interest on YOUR money.  They will give you the runaround for as long as it takes, hoping you just give up.

They can and will hold it, to collect that interest, up to 270 days. (that's 9 months). After which they will release it to your state, not you.  You then have to turn around and collect it from your state.  

It's all very shady and dishonest.  

You can find others in your same situation, as well as lawsuit information by using the Search bar at the top of nay page here in the community.  

Good luck, @Thomas Kinsling 

@Thomas Kinsling 

You also have my condolences.  After having one similar issue, I switched our businesses to a local payroll company and could not be happier.  The cost is nominally more expensive to have a local payroll company process your payroll and have someone you can contact that knows your business and can work through any issues with you.  As you've discovered, it only takes one issue to realize how inadequate QB support is.  

So many words, never any actual answers. 

As long as you "do the needful" thats all that matters. 

This company is what happens when you sell out entirely overseas. We are witnessing in real time what that looks like, people. It won't get any better and soon they will all be replaced, again, with AI. 

Why is my salary account permanently closed? It's too bad for you. Just close my account.

I see how challenging it has been on your end about the account being closed without knowing the reason, Thomas.  Allow me to direct you to the best help for this.

A closed salary account is an effect of outdated payroll billing info or an expired subscription that wasn't paid on time. If this isn't the case, I recommend contacting the QuickBooks Online (QBO) Payroll Team to check your account status and provide details on what you can do about it. Here's how:

1. Go to the Help icon.
2. Select the Search tab and enter a short description of your concern. Then, press Enter on your keyboard.
3. Click Contact Us.
4. Then, choose either Chat or Have us call you.

I'll also share this article to help you manage your payroll accounting settings once you access your account: Change your accounting preferences in QuickBooks Online Payroll.

Feel free to reply to this post if you have further questions about managing your payroll salary account. We'll be willing to lend a hand. Have a good one.

I am having the same issues right now.  Sept 18 Certificate from Secretary of State was obtained by Intuit. Sept 20 they put a hold on payroll, and they sent email asking for business license and to upload it into resolution center which I uploaded all information from SOS, bank, driver's license picture, I also called them.  On Sept 20, 2024 I was sent a link for file exchange and it was supposed to expedited.  On Sept 23, 2024 they wanted a Bank Rating Form from the bank.  I also uploaded all the information from the bank regarding the bank account and the owners information again into the Resolution Center.  Bank faxed the Bank Rating Form  to them on Sept 26, 2024 and sent me the verification that the fax had been sent.  Oct 1, 2024 received an email that they needed Bank Rating form and it upload it to the Resolution Center.  I called on October 2, 2024, they had no record of any of it and they can't see anything in the Resolution Center even though I can see it from my account.  Again they sent me a file exchange, because the agent before didn't release the information to the back end, and it was again escalated.  I was supposed to be called or emailed by Friday October 4, 2024.  Today I still hadn't heard anything, so I called again. Well guess what, they still can't find the correct paperwork and they changed the case number again and escalated it again.  This agent is supposed to email me tomorrow to give me an update, meanwhile I have to do paper checks. If I lose this customer because of this crap, I'm going to seek legal counsel.  Why have a support department that can't fix the problem. I'm so tired of this whole process.