After install 2020 for desktop I have a very hard time importing payroll from intuit online payroll. I imported from intuit online payroll into QB 2015 desktop for years with no problems. I get a message after trying import that I can not record a negitive deposit. Been fitting this for a few week now and have talked to the expert and they have had me try everything. Sometimes it works and sometimes not. Is there a fix yet?

I'm here to help, jheselius.

The error "You cannot record a negative deposit." indicates that your company file is damaged. We can resolve the error you've encountered by running the Verify and Rebuild data. You can follow these steps:

1. Go to the File menu. Hover your cursor to the Utilities and select Verify Data.
2. QuickBooks will scan your file to see where the cause of the error.
3. Select File menu again.
4. Go to Utilities and select Rebuild Data.

Once done, let's import again your payroll transactions. You can read this article for more details: QuickBooks Desktop export troubleshooting (Mac, IIF, & One-Click).

I'll be right here if you need additional assistance.

Verified and rebuilt still get the warnings Can not record a negative deposit right after QB backup after importing from QB online payroll. Have done this Verified and rebuild many many many times after doing payroll. I keep getting the same warning. A while later I will try again and it will work. It happens every week on Saturday morning when I do payroll. What Should I try next?

Hi @jheselius,

Thank you for your prompt reply, as well as the additional information you provided.

I'd suggest you check the file in question that you're trying to import. See if there are any issues with the amounts listed, especially a negative deposit. 

In case you do find any issue, correct those first before attempting another import. 

I'll be around in case you need further assistance. Drop a comment below, and I'll get back to you. 

If you're using the new default import of an IIF file that may be the cause. There are quite a few issues with it.  If you bypass it and use the old, reliable IIF file import then it may work.

See recommendations here: BRC QuickBooks 2019 & 2020 IIF Import Changes and Recommendations 

Good Morning 

I just read article on importing?? Not sure where to start. The only thing I have ever had to import is payroll form QB online payroll service. They give me the option to import paychecks and tax payments into my check register. I hit the import button, it then asks if I want to import, I accept, it then makes a backup of quickbooks , then starts import, then the "Warning you can not import a negative deposit. How do I get to where I use the old IIF import option

Thanks

John

Where do I start to bypass new IIF import for the old ?

Thank you for the response, @jheselius.

If you’re trying to get the IIF file that you’re trying to import, you can retrieve it from your Intuit Online Payroll account. That is in the Preferences in the Export section. You can open the file in your Downloads folder.

Here’s how:

1. Go to the Payday tab, then Paycheck List.
2. In the Export section, select Preferences.
3. Select the paychecks you want to export.
4. Select Export to generate the file.
5. Open the file in your Downloads folder.

See this article for detailed guidance on how to export to QuickBooks for Windows or Mac (IIF).

Also, the following article for more information about IIF Overview: import kit, sample files, and headers.

I'm always here if you still need help with importing those files. Have a wonderful day!

@jheselius 

RE: Where do I start to bypass new IIF import for the old ?

See steps here: BRC QuickBooks 2019 & 2020 IIF Import Changes and Recommendations 

Please explain what to do to bypass New default IIF export to Mac so I can use the old export IIF that you mentioned. Quickbooks online payroll does not give me a choice. Export / import always worked with QB 2015 until I upgraded to QB 2020. The problems seems to be on the Quickbooks online payroll service, its won't work then it may work. Any suggestions.

I'm here to provide the help you need and guide you to the right support, jheselius.

The option to bypass the default IIF (Intuit Interchange Format) file when exporting to QuickBooks for Windows or Mac is unavailable. Usually, the error message for You cannot record a negative deposit can be resolved by verifying the integrity of the company file (as provided by my colleague).

For more details about this one, you can check out this article: QuickBooks Desktop export troubleshooting (Mac, IIF, & One-Click). Then, go to QuickBooks for Mac Error: "You cannot record a negative deposit." section.

Cases like this, it would be best to contact our Payroll Support Team. They'll help you import the payroll transactions from your Intuit Online Payroll account into the software.

Here's how to reach them:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Mac Desktop.
3. Click Search for something else and enter your concern in the Search field.
4. Tick the Search icon. 
5. Hit Get Phone Number to connect with us.

Feel free to visit us again if you need anything else with exporting of payroll information into QuickBooks Desktop. I'm here to help.

Hello

I have spent more than a hour or two with payroll support, I have verified and rebuilt, and tried all thing suggested. Payroll info will export / import from payroll service to my desktop when it feels like doing so. After I do payroll and export won't work I will try it when every I walk back into office and It may fail and fail and fail and then work. When it fails I get the same "Warning you can not record a negative deposit"  There does not seem to be a pattern to this problem, the only thing that is consistant is that I do payroll on Saturdays and I usually get info imported before the next Saturday.

Thank you 

John

Thank you for letting us know all the troubleshooting steps that you did, @jheselius.

Since the issue sometimes gets fixed, the file that is being imported may need to be checked so we can isolate what causes the error that you are experiencing.

I suggest reaching out to our Product Support team to check the file and assist you in the import process.

You can follow the steps provided by RCV on how to reach them. Here’s a detailed guidance on how to contact the QuickBooks Desktop customer support team.

Let me know if there’s anything else that I can help you with by leaving a post below. I’m always glad to help in any way I can.

Hello Maryjo

That is were I started last week and ended up here. They had me try several things that did not change anything. Export / import from QB online payroll services only work when when it wants to. I am the person that is having this problems. It all started when I went from QB 2015 for Mac desktop to QB 2020.

Thanks

John

Am I the only person with this problem?

Hi @jheselius.
 

Thanks for coming back to us in the Community.
 

Some of Quickbooks Desktop (QBDT) 2020 for Mac users encountered this issue. I suggest updating your QBDT 2020 for Mac to QBDT 2020 R3 version. Updating the version resolved the negative deposit issue.
 

You can use this article for helpful tips in preparing for the install and a link to download a QBDT version: Install QuickBooks Desktop. It includes the steps in installing the new version update. 
 

You may use this article when you backup a company file where lets you go back to one of your save points if you encounter problems: Restore a backup of your company file.
 

Please feel free to leave a message to this thread if there's anything else. I'm always here to help and guide you. Have a good one and take care!