Billable by default

Thanks for bringing your question forward here in the Community, lisa-2i-t-com.

I want to make sure you're able to save the billable setting for your employee profiles in QuickBooks Online.

As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors within the system. Clearing the cache will remove anything that's preventing the Billable by Default setting from saving for your employees. Here's how to get this done in Chrome for example:

1. At the top right, select the More ⋮ icon.
2. Select Settings.
3. Select Privacy and security.
4. Select Cookies and other site data.
5. Select See all cookies and site data.
6. Type “intuit” in the search bar to find Intuit cookies.
7. Select Remove all shown or the trash can icon.
8. Restart Google Chrome for the changes to take effect.

The following article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online.

Please give this a try and let me know how things go afterward. I'll be here if you have any other questions.

This did not fix the issue.

I have tried it on multiple browsers with the same result. 

Good morning, @lisa-2i-t-com. 

Thanks for reaching back out and trying those steps for us. 

Since we've tried the troubleshooting steps needed and that didn't help resolve the problem, we recommend contacting our Customer Support Team. They will be able to review your account with you and see why this is occurring in your account. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. We want to ensure that you get this taken care of as soon as possible. Take care!