Can I re-export payroll transactions? I tried to export as usual, got a message "something went wrong" and now the program tells me there are no new transactions.

tmyers1 · ‎November 20, 2021

The data never made it into my quickbooks desktop. Can someone tell me how to force the program to export?

Rubielyn_J · ‎November 20, 2021

I've got your back to help you get past the error message and ensure you can re-export your payroll transactions, @tmyers1.

To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Then, export your payroll data. Once you successfully do the process, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

When the page shows No new transactions to export, let's do the following steps below as an alternative to reach your goal.

Log in to your QuickBooks Online account.
Go to the Employees tab.
Under Run Payroll, select the Paycheck list button in blue.
Put a checkmark beside the checks. Then, the Export to accounting button will appear.

I've also attached relevant articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions:

Feel free to leave a comment below if you have any other questions about exporting payroll data in QuickBooks. I'm always here to help. Wishing you and your business continued success.

View solution in original post

Rubielyn_J · ‎November 20, 2021

I've got your back to help you get past the error message and ensure you can re-export your payroll transactions, @tmyers1.

To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Then, export your payroll data. Once you successfully do the process, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

When the page shows No new transactions to export, let's do the following steps below as an alternative to reach your goal.

Log in to your QuickBooks Online account.
Go to the Employees tab.
Under Run Payroll, select the Paycheck list button in blue.
Put a checkmark beside the checks. Then, the Export to accounting button will appear.

I've also attached relevant articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions:

Feel free to leave a comment below if you have any other questions about exporting payroll data in QuickBooks. I'm always here to help. Wishing you and your business continued success.

Rubielyn_J · ‎November 21, 2021

Hi, @tmyers1.

Hope you’re doing great. I wanted to see how everything is going about re-exporting payroll transactions concerns in QuickBooks. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

tmyers1 · ‎November 22, 2021

Worked great! Thank you

MonicaM3 · ‎November 22, 2021

Great news @tmyers1!

Please feel free to reach out any time you have a question about your payroll or QuickBooks, or if there is anything we can help you with.

We're just a click away. Enjoy your day!

helmar1 · ‎April 02, 2022

We are experience the same problem. We cleared cache and tried it on several platforms with no success. In the past we could always re-export but no longer can.

Exporting features definitely not working as they should be.

helmar1 · ‎April 02, 2022

We have also tried to to Re-Export from the payroll list. It seems like it is set up to allow this, but when you hit the button to re-export, it simply does not this do it. Again, we have confirmed that it is not a cache or platform issue on our side.

Charies_M · ‎April 02, 2022

Welcome back, helmar1.

The instructions shared by Rubielyn_J are all the possible steps to resolve your issue about re-exporting payroll transactions. Since you're still experiencing the same issue, I recommend contacting our QuickBooks Payroll Team.

Here's how to reach us:

At the top right, click the Help icon.
Click Contact Us.
Under What can we help you with?, enter your concern.
Click Let's Talk.
You'll be routed into the Choose a way to connect with us page.
Start a chat with a support expert.
Get a callback from the next available expert.
Select how you want to contact them and fill in the information.

You can check out this article for our most updated contact information: Support hours and types.

Finally, sharing with you this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub.

You're always welcome to post in the Community anytime you have other concerns or questions. We'll be here to assist you anytime.

campandco · ‎October 24, 2022

I have this same problem exporting payroll transactions - I get an error message. I attached a screenshot of what I see, I have tried an incognito window and different browsers also. The payroll export has worked for months but about a month ago I keep getting this error each time I try to export. Thanks!

AlcaeusF · ‎October 24, 2022

Hello @campandco,

Thank you for sharing updates about what you've done to resolve the issue on your end. It'll help us determine what you need to do next to get back on track.

Since you've already performed the necessary troubleshooting steps, I recommend contacting our QuickBooks Support Team. They'll need to take a look into this issue further in a much more secure space.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

Also, when you move from QuickBooks Online, you may notice differences in how your books appear. I've attached an article you can use to learn more about how your books move to the Desktop version: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.

Let me know if you have more questions about exporting payroll data in QuickBooks. I'll be here to help. Take care.

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Can I re-export payroll transactions? I tried to export as usual, got a message "something went wrong" and now the program tells me there are no new transactions.