Can't close payroll message pages.

Thank you.  That worked along with hiding the toolbar.  It seems that the bar a the top of the page was cut off not allowing me to move or close the window.

Thanks again.

Resolved

How can I click on help when the message is obscuring the screen 

This happened immediately after updating. Plus, how can I click “help” when qb is frozen and the msg obscures the screen?

For windows.

You can close QB thru task manager.  Then try going to setup and changing the text size to a smaller size. From my experience for some reason QB does not reformat the messages to fit the screen but just makes the message box larger putting some functions outside your controllable area.  Start at 100% and work your way up if you can spend some playing with it. Or make it smaller if your at 100%.  I haven't experienced that tho.

I'll share guidelines to help you get through this.

Since the message obscures the screen, I recommend closing the QuickBooks Desktop (QBDT) app. Instead, go to the QBDT app and click the right button on your mouse. Select the Run as administrator.

On the other hand, these error codes are caused by any of the following:

• Incorrect internet connection settings.
• There is a firewall setting that blocks payroll updates in QuickBooks Desktop.
• Damaged file in the CPS folder

To fix this. First, check your payroll service subscription:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then click Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Select Edit and verify the service key number. If incorrect, enter the accurate service key.
5. Select Next, uncheck the Open Payroll Setup box, then select Finish.
6. It will download the entire payroll update. If you still see the error, proceed to the next Step. 

See this article for the detailed steps: Fix PSX errors when downloading payroll updates.

You can also utilize these articles for more available fixes relating to errors:

• Resolve payroll error PS038.
• Fix error QuickBooks has encountered a problem sending your usage data.

I'd be happy to hear any updates after performing the steps, as I want to ensure this is resolved for you. Don't hesitate to reach us again. Have a great day ahead!

Typical of QuickBooks to tell you to update or re-install the program to solve this issue. It is clear that this is an issue with the program. And it has been for quite some time.

Grab the left edge of the window and drag it left and right (sizing it bigger and smaller). When you let go, the top bar (with the X) should show up.