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mhs3
Level 2

Can you delete a payment that you entered in the payroll tax center under Enter Prior Tax History?

 
2 Comments 2
IamjuViel
QuickBooks Team

Can you delete a payment that you entered in the payroll tax center under Enter Prior Tax History?

Greetings, @mhs3.

 

You can still delete prior payroll tax history if you haven't created any paychecks in QuickBooks. Let e guide you on how to do it.

  1. Go to the Taxes menu
  2. Choose the Payroll tax tab.
  3. From the Taxes section, select View tax payments you have made.
  4. Pick the name of the tax payment.
  5. Change the date range if necessary.
  6. From the drop-down, select Delete.
  7. Select Yes to confirm the deletion.

However, if you already have created a paycheck, I'd recommend contacting our Payroll Support team. This way, a specialist can securely look up your account and further assist you in making the changes in your payroll information.

 

Here's how to contact us:

  1. Go to the Help icon.
  2. Click on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Select on Let's talk.
  5. Click Get a callback.

Also, you can check out our support hours to ensure that we address your concern on time.

 

Let me know if you need anything else, I'm always happy to help, and have a great rest of your day. 

mhs3
Level 2

Can you delete a payment that you entered in the payroll tax center under Enter Prior Tax History?

thank you for your response

 

i have had tremendous success in the past with the callback feature, however for quite some time now, that option has not been available. only 1) ask the community or 2) chat. 

 

I have been having several issues, esp regarding tax payments and have had at least 6 specialists tell me to use that feature - and yes, I am checking during the "support hours"

 

today i "chatted" with someone for THREE HOURS and not only was my question NOT answered, she created a DUPLICATE tax payment once I gave her my company ID.

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