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Dbrociousq
Level 1

Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?

 
4 Comments 4
SarahannC
Moderator

Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?

Hello there, Dbrociousq.

 

Since you've confirmed your employee and verified the information, you should be able to save these details.

 

Let's ensure that the employee's address matches the state and zip code and be able to update these within your QBO account.

 

I've got the browser troubleshooting steps on how we can get rid of this issue. You can start by logging into QuickBooks using a private browser. Feel free to use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

Enter the employee details from there and save it. If you're able to record the employee address as expected, I'd suggest clearing the main browser's cache. This removes stored cache files that cause frequently accessed sites such as QuickBooks. Also, you can try using other supported browsers

 

I'm including an article that you can check out about payroll reports: List of payroll reports.

 

Please let me know if you have other questions about QuickBooks. Stay safe always.

Nnelsondaniel1
Level 2

Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?

 
Nnelsondaniel1
Level 2

Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?

 
RenjolynC
QuickBooks Team

Cant update employee address, QB's says the city and zip code do not match but I know it is correct. How do we fix this so it calculates local payroll taxes ?

Hello, Nnelsondaniel1.

 

Thanks for adding the screenshots. I'd like to know more of your concern. Are you having problems printing an invoice? Do you need help customizing the template? 

 

I have these articles that can help you with the process:

 

You can also add more details of your concerns by clicking on the Reply button below. Looking forward to your response. Stay safe!

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