Certified Payroll Reports

I want to ensure that accessing report issues will get fixed promptly, @Deb2021.

Did you encounter any error messages when trying to access the report? Please provide a detailed description of what happened, along with a screenshot of your concern, as this will help us determine what caused the problem, and please remember to cover any personal identifiable information (PII).

While waiting for your response, please verify if you have the proper permission to access the report by logging in as Master Admin on your account. Also, ensure you're using a supported version of QuickBooks, as certified payroll reports are only available in the latest QuickBooks Desktop Payroll.

Once you've confirmed that there are no permission or product problems, I recommend updating your QuickBooks Desktop release to ensure it's up-to-date. This also helps you to have the latest features and product improvements.

Here's How:

1. Go to Help and select Update QuickBooks Desktop.
2. Select the Update Now button and check the Reset update box.
3. Then click Get updates, and wait till the updates finish.
4. Once done, Close and reopen QuickBooks, then try to access the report.

Additionally, I'm adding this article to learn how to run, print, and customize payroll reports: Run payroll reports.

I'd appreciate any additional information you can provide regarding the certified payroll report issue. Please feel free to share it below, and we'll respond promptly. Have a nice day.

Yes,  same for us.   We sent 3 hours on the phone yesterday with QB customer service and were given a patch for update put it didn't correct the issue. 

Hi there, Mlynnpreston.

I appreciate your effort to contact our experts and perform the update process. Let me provide the steps to verify what's causing an odd behavior when updating QuickBooks.

Please make sure to follow the other suggestions above after the update you've made. It will help us identify what's causing the issue so we can provide an accurate resolution for you.

If it's still the same after troubleshooting, I recommend contacting our Support Team. They can pull up your account securely and investigate further. I'll show you how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Here's an article for our operating hours to ensure a prompt response: Contact QuickBooks Desktop support.

I'm including this guide for more details: Certified Payroll Overview.

I've got you covered if you have other concerns with payroll. Use the Reply option below so that I can get back here and assist you more. Take care always!

The >more reports in excel tab< is what's missing after the update.

Thank you for being part of this thread, Mindy89. I appreciate your guidance on the steps to take when the certified payroll report is missing and I'm here to assist you further.

Make sure you log in as the master admin and that you have the proper permission to access the report and use supported products since certified payroll reports are only available in QuickBooks Desktop Payroll.

If you are not experiencing any issues with permissions or products, I suggest reaching out to our Customer Support Team. They can securely access your account to determine the root cause of the problem and establish an investigation ticket if necessary. You may follow the steps, shared by my colleague above or click this link: Contact QuickBooks Desktop support.

To further guide you in generating Excel-based payroll reports, please see the Generate Excel-based payroll reports section in this article: Export reports as Excel workbooks in QuickBooks Desktop.

If you have any additional questions regarding generating certified payroll reports or any other matter, feel free to reach out. I am here to assist you. Take care and stay safe.

Yes. same here.

It was there 2 weeks ago under "Reports:Employees & Payroll: More Reports: Certified Payroll report."

Now - "More Reports" is gone from the drop down list.

QB has been doing a lot of updates that seem mostly to put up warnings of May sunset of 2021. I have been having problems with my QB Premier 2021 right at the same time Intuit began readying us for the discontinuation. BUT, the program should function without any services discontinued until MAY 31st!!!

I WONDER IF THEY DID THIS ON PURPOSE!

Apparently Intuit has disabled the "More Reports" option in 2021 desktop payroll. This is outrageous and on purpose I believe

I will now have to spend hours of wasted time to fill out the WH347 old school way. SO UPSETTING!

"More Reports" option is now gone from the Employees & Payroll Reports dropdown list. This is the result of recent Updates. It appears Intuit is shutting down 2021 Desktop BEFORE the supposed 05/31 deadline to upgrade. This has noting to do with logging in as Admin or updating. I think this is on purpose.

More "Payroll Reports in Excel" is now GONE!

Is this on purpose to force people to upgrade 2021 sooner than 05/31/24?

Select More Payroll Reports in Excel, then Certified Payroll Report- NOPE! Not possible!!!

I can see that you did everything you could to run the Certified Payroll Report in QuickBooks Desktop (QBDT), @Kindra. I'll share additional troubleshooting steps you can use.

Unable to see the More Payroll reports in the Excel option might be caused by missing C:\Temp folder from your Windows Operating System. To resolve this, you can follow the following steps:

1. Close your QBDT program.
2. Next, open Windows File Explorer.
3. From there, click the This PC icon.
4. Then, double-click the C: icon to open.
5. Locate a folder named Temp. If it does not exist, create one by right-clicking the New option and choose Folder.
6. Name it as Temp.
7. Once the folder is created, re-open your QuickBooks and generate a Certified Payroll Report again.

Additionally, let's make sure that you're in the single-user mode access when generating a Certified Payroll Report. For reference, read this article: Create prevailing wages and certified payroll reports in QuickBooks Desktop Payroll.

However, if the issue persists I recommend reaching out to our Technical support team to further check what causes the issue. You can also request a screen-sharing session so they can check your setup. 

If you have any other concerns about generating the payroll report in QBDT, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. 

This solution worked. 

Also make sure everything was closed out that has to do with QBD that may be running in the background. Open the windows task manager and end all your QBD tasks. Then make the file folder  then relaunch. 

Reports>Employee>more reports option is there. 

Create a temp folder on your C:Drive (see below) 

Also make sure everything was closed out that has to do with QBD that may be running in the background. Open the windows task manager and end all your QBD tasks. Then make the file folder  then relaunch. 

Reports>Employee>more reports option is there. 

This solution worked. 

Also make sure everything was closed out that has to do with QBD that may be running in the background. Open the windows task manager and end all your QBD tasks. Then make the file folder  then relaunch. 

Reports>Employee>more reports option is there. 

THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU!

WOW, this fixed it immediately.  So Strange!  

Hi there, Rregister.

We're glad to hear that the steps provided by my colleague worked for you. Please know that we're always happy to help customers navigate QuickBooks seamlessly.

If you have more QuickBooks-related queries, don't hesitate to post them in the Community. We'll be in touch. Have a great day.

Can I run a certified payroll for an entire year (from 2021)?  I hate to have to pull one each week!!!

Thank you!

I want to ensure you can run the certified payroll report in QuickBooks Desktop (QBDT), tgearlds13. Let me show you how:

1. Log in to your QuickBooks account as the Primary Administrator. 
2. Ensure you’re in single-user mode. 
3. Go to Reports, then select Employees & Payroll.
4. Select More Payroll Reports in Excel, then Certified Payroll Report. 
5. Enable Macros if prompted.
6. Click Continue. Enter the Pay Date. 
7. Select Get QuickBooks Data, then Next. 
8. Enter your business info, then select Next. 
9. Type your project info. 
10. Enter any info needed on the Other Questions & Options screen. 
11. Click Create Report. 
12. Print the form to file with your state.

To learn more about this, refer to this article: Create prevailing wages and certified payroll reports in QuickBooks Desktop Payroll.

Additionally, you can read these articles to learn more about the different reports in QuickBooks Desktop and how you can customize them:

• Understand reports
• Customize reports in QuickBooks Desktop

If you have other questions regarding the certified payroll report in QBDT please leave a reply in the comment section. We're always here to help.