Employees paycheck is showing the wrong address even though we have in correct in QBO. How do I fix this?

Glad to have you here in the QuickBooks Community, ncstaff. Depending on your payroll service (i.e., Quickbooks Payroll Online or Intuit Online Payroll), there are a few ways to update an employee profile. Here's how to change information for QuickBooks Payroll Online.

1. Go to the Workers or Payroll menu, then click Employees.
2. Choose the employee's name.
3. Select Edit ✎ on the section you want to update.
4. Edit their info and hit Done.

These steps below show you how to edit the profile when running payroll.

1. On the Run payroll screen, choose the employee's name.
2. Edit their information and click Done, once completed.

For Intuit Online Payroll, follow these steps to edit their information.

1. Go to Employees and click the employee's name.
2. Select Edit on the section you want to update.
3. Hit OK to save the profile.

If you are still experiencing issues, it may be best to clear all cache and cookies. After some time, the collection of outdated files can cause specific problems, so loading a clean page copy can help. Once you have done this, relog into your online account and try to correct the employee's profile.

• Clear cache and cookies for QuickBooks Online

Let me know how things work out once you've tried the steps. I'll be on the lookout for your reply. The Community and I are here to help you at any time. Have a great day.

This did not work.  Her address was already updated in the Quick Books area.  I updated it about a year ago, but she just now advised that it wasn't showing up correctly.  I also updated another employees address and it is showing up as blank on the paycheck.  I cleared the cookies and cache and restarted my computer before logging back in.

Thank you

Her address does read correctly on her W2.

Hello there, @ncstaff!

We can update your employee's work location address so it'll reflect the correct one on their paycheck. I'll show you how.

Let's start by creating a new work location so you can enter the correct address of your employee. Here's how.

1. Go to the Gear ⚙ icon.
2. Under YOUR COMPANY, select Payroll Settings.
3. In the Company and Account section, select Work Locations.
4. Select Add a Work Location.
5. Enter your employee's work location or address.
6. Click Save.

 Once done, here's how you can update your employee's work location:

1. Go to Workers.
2. Select Employees.
3. Find and open the employee's profile.
4. Next to Employment, select Edit ✎.
5. Under Work location, choose the correct address of your employee.
6. Click Done.

In addition, here's an article you can read to learn more about your employee's work location: Set up and assign a new work location.

Lastly, I've got you this helpful article so you can be updated with the payroll tax compliance mandated by your agency: Payroll Tax Compliance Links.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

It is the employees address that is incorrect.

Thank you.

Thanks for coming back to us, @ncstaff.

We can only update the employee's address in the employee's profile page. You'll want to contact our Payroll Support team. They have special tools that can access your QBO account and edit the address on your behalf.

Here's how to reach out:

1. Go to (?) Help, then Contact Us.
2. Enter a brief description of your case, then Let's talk.
3. Select Get the number. Then, enter your info.
4. Click Confirm my call.

With these steps, you're able to correct your employee's address. I'm also attaching our page about the commonly used payroll articles which I'm sure you'll find helpful. It has links to the solutions to payroll-related issues.

That'll do it. Please let me know if you have other questions or concerns. I'll be around to assist you every step of the way. Take care and have a great day ahead.