ERROR CODES

Hi @bettyc16,

Let's perform some browser troubleshooting steps and get rid of the error.

To start, let's log in and access your account in a new incognito or private browser. This way, you'll know if it's your browser causing the error.

If you can successfully get rid of the error code, you have the option to clear your browser's cache to optimize it. And will also help you improve your experience with QuickBooks.

But if you still have the same error, switch to a different browser application then log in and access your account from there.

However, if you still can't get rid of the error code after following the steps above, I recommend contacting our Customer Care Support. They can pull up and look into your account in a secure environment. And the screen sharing tool to assist you get rid of the error.

Fill me in if you have any other questions. I'll be happy to assist you.

After upgrade to 2019Pro early this month and update a few weeks ago I now get an error each time I save to a stick. After doing the rebuild it reports 12 errors of which the program fixed all but one. The one it couldn't fix is a Error-185 and I have no clue how to fix it myself. I've researched for days on google and can't get any answers to my problem. I didn't pay for the QB assistance (I've got payroll assist only) so I can't get help from QB. Can anyone help me?

Thank you for alerting me about the error you've received, @kmaitl1.

Since you've already perform verify and rebuild but still you're getting an error, let's perform a clean install to fix any installation errors:

1. Restart your computer.
2. Make sure a clean install is right for you.
3. Gather info and back up your data.
   1. Download a new install file for your version of QuickBooks.
   2. Create a backup copy of your company file.
4. Uninstall QuickBooks Desktop
   1. Go to Start.
   2. Choose Control Panel.
   3. Select Programs and Features.
   4. Click Uninstall a program.
   5. Look for the QuickBooks program. 
      1. Choose Uninstall/Change.
      2. Click Continue, then Next.
      3. Select Uninstall, then Next.
      4. Once completed, click Finish.
5. Use the QuickBooks Clean Install Tool
   1. Download QuickBooks Clean Install Tool.
   2. Open the QuickBooks_Clean_Install_Utility.exe.
   3. If Windows asks if you want to allow the app (Clean Install Tool.exe) to make changes to your system, select Yes.
   4. Click I Accept.
   5. Select your QuickBooks version and product version.
   6. Click Continue.
   7. Choose Ok when prompted with a message "Please install your copy of QuickBooks to the default location.”
6. Reinstall QuickBooks Desktop
   1. Download QuickBooks Desktop
   2. Install QuickBooks Desktop

For additional insights, you may check out these articles:

• Resolve QuickBooks Desktop performance issues: Manage your computers

• Resolve QuickBooks Desktop performance issues: Manage your data file 

If the issue persists, I’d recommend contacting our Technical Support Team. A specialist will be able to further assist you via a secured remote access session.

Here’s how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Choose Search for something else.
5. Type in a keyword about your concern.
6. Hit Submit.
7. Click on the Start a Message button.

Let me know here in the Community if you have other questions about fixing any unexpected errors in working with QuickBooks Desktop. I’m always here to help.