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Fix QuickBooks Desktop (Windows)

Learn to fix program-related errors in QuickBooks Desktop running on Windows.

You can run a repair for QuickBooks Desktop to fix errors. We explain how for systems running Microsoft Windows 10, 8/8.1 and 7.

Intuit recommends that you prepare the QuickBooks Desktop installation CD before you begin the repair process. If you purchased QuickBooks through the phone or online, download the installer from the website.

Windows 10, 8/8.1, and 7

Don't be misled by references to the Installation Wizard. It is the Installation Wizard that runs Repair.

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Select Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
  4. Select Programs and Features. If necessary, choose Uninstall a program.
    (If you don't see these options, select Programs, then Program Features.)
  5. Select QuickBooks in the list of programs and choose Uninstall/Change.
  6. Select Continue, then Next.
  7. Select Repair then Next. Wait for the Repair to complete.
  8. Choose Finish. Restart your computer if prompted.
  9. Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

Repair Errors

During the repair, you may get an error or a message such as Files in use. If you receive these kinds of messages, follow these steps:

  1. Select Ignore (reboot required), then OK.
  2. You might have to click Ignore several times. The repair should continue.
  3. If the Ignore button is unavailable, select Close. After the Repair, restart the computer.

For specific error messages, see Error 1328  or Error 1334.