Everytime i go to open a new window it signs me out. why isnt it allowing me to open multiple windows, It used too

This is the impression we want you to experience with using QuickBooks Online (QBO), Jamesnillinc. 

We can open multiple QBO windows by right-clicking the report, page, or tab. Then, choose the Open link in new tab or Open link in new window. Keep in mind that working in the same module like Payroll, Banking, or Taxes on more than one tab simultaneously may lead to one of the tabs being signed out.

To avoid this issue, you'll want to use the QuickBooks App for QBO. The app offers a multi-window mode that will allow you to multi-task in QBO without being repeatedly signed out. Just check out the Using Multiple Windows in QuickBooks link for the steps and details.

Visit our QBO Help Articles page for more insights about running your business in your account.

I'm just one click away if you have additional concerns, questions, or any QBO related. I'm always here to ensure your success. 

Yes, this is a bug that needs fixed immediately.  I have been having major problems with this.  Like loosing over an hours worth of work on an invoice just because I opened a new tab to check something else.  I am very disgruntled with this problem.  Quickbooks, please respond to this issue!

Please review your answer to the original question.  There is a bug in the software when opening tabs. Unhappy user here.  It is costing me precious time.

I understand that you're in a tough spot here, cdbaer.

Normally, your QuickBooks Online account shouldn't be logged out when opening a new tab in your browser. To isolate the issue, you can perform some basic troubleshooting steps. The accumulated cache and cookies could be the root cause of this unusual behavior.

You may start by signing in to your QBO account in a private or incognito window. This will help you rule in/out the browser as the culprit. Check out these shortcut keys:
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once you're in, click the Plus icon at the top of your browser to open a new tab. If it's now working well, go back to your regular browser and then clear its cache and cookies to start over fresh. You can also switch to other supported browsers as an alternative.

However, if the issue persists, I recommend contacting your technical supports. This way, we'll be able to look into your account in a safe environment and then conduct an investigation. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Additionally, feel free to browse a topic in our QuickBooks Help Articles page if you need some guides in dealing with your other tasks.

I'm willing to help out again if you have any other concerns or further questions. Just add the details below and I'll get back to you.

Just to be clear, this is not a browser issue. I am using the QB APP for Mac. 

QuickBooks Online App for Mac lets you open multiple windows, cdbaer.

Let's perform some steps to help you open another tab and stay signed in.

We can clear the cache in the QuickBooks app to refresh it and resolve any odd behavior while using it. Here's how:

1. Go to Help on the top menu. 
2. Choose Reset App Data.
3. Then, close and re-open your QuickBook App for Mac.

Upon opening the app, you can mark the Stay Signed In box to keep your credentials.

Once done, open a new window from the top menu. Let me show you how:

1. Go to File menu at the top.
2. Select New Window.
   
   

You can refer to this guide for additional information: Using Multiple Windows in the QBO Desktop App.

If the same thing happens, let's uninstall and re-install the app to fix any damaged components on your QuickBook App for Mac.

Just follow the steps and details in the QuickBooks App for Windows and Mac: General support article. Then, proceed to How do I uninstall the app? and How do I install the app? section.

I'm adding these links for future reference:

• QuickBooks App for Windows and Mac: General support
• You Can do WHAT in QuickBooks? Multiple Windows.
  
  

Let me know if there's anything else I can help you with QuickBooks. Just tag my name, and I'll get back to you.

I am having the same issue with Window desktop app. We don't want to work from multiple windows, we prefer the tab to go between invoices and customer information. We as in me and the original poster - I think we are in the same boat. Resetting app data and clearing cache is not helping. I have uninstalled and reinstalled several times. It is a hassle to switch between windows and, in my case, caused my computer processing to slow down by switching between windows. In one single app, the tabs worked great until recent. Please fix asap!

Hello there, @MayesOffice.

I appreciate your time and efforts in performing the troubleshooting steps to isolate and resolve the issue. Have you tried updating your QuickBooks Desktop app? If you haven't performed the update, I'd suggest doing so. This will give you the latest fixes and features. 

Just click the Help menu and click the Check for Updates column. See this screenshot for reference.

If you've finished updating the app, you can check the Stay Signed In box on the Sign-in page. It helps you signed in for hours and do things on your book.

 However, if the issue persists, I'd suggest contacting our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. Just follow the outlined steps shared by KlentB above to reach them or just click the link I've provided.

 Additionally, you can find articles that can help you in managing your account in QuickBooks, please visit our QBO help articles page. This includes topics such as setting up and connects apps, track employees' time, set up online payments, etc. 

Let me know if there's anything else you need. I'll be here every step of the way. Keep safe.