Help with Liability Setup

I appreciate your time reaching out to us here, Isaiah58Financial.

I'll share some details and steps about the liability schedule. The payroll tax payment schedule would depend on your setup. Creating Custom Payments provided by our Tech Support is used to fix the problem right away. For long term resolution, let's make sure that you have the correct payment schedule by following these steps:

1. Go to Employees > Payroll Center. 
2. Click the Pay Liabilities tab, and select the Change Payment Method link under Other Activities.
3. On the left panel click Schedule Payments, and select the tax liability you want to edit or schedule a payment for.
4. Click the Edit button and check the information. If the schedule is incorrect, you can modify it.
5. Select Finish.

You can also set up a calendar notices to remind you of the upcoming payroll tax and liability payments. I've got this article for the instructions: Set up and pay scheduled or custom (unscheduled) liabilities.

If your tax information is set up correctly, then I recommend reaching out to our Customer Care Team. They can pull up your account and investigate what's causing the incorrect pay liabilities schedule. Before doing so, please check out our support hours here.

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Should you have any follow-up questions or other concerns, please let me know. I'm here to help you some more. Take care and stay safe.

Hello,

As I had written, QB support has helped me and 2 of them believe this is a bug because I have it 100% set up correctly to pay correctly.   There is an open bug for this issue that I hope will get looked at but other QB support reps said it is working as designed and as I said, that can't be correct.

I'm looking to see what others are doing to get around this problem.  I have the workaround that QB support provided me but I can't believe I should have to do this every week.

@Isaiah58Financial I believe, unless your scheduled payroll has jumped ahead a week, that tge problem stems from you selecting a payment date (next Friday) that is exactly the same as the date of your next scheduled payroll. It may well be a bug but if you change the due date to Thursday for this upcoming payroll see what happens. The scheduling is only the reminder and due date and does not initiate payment.

Hello, I had been thinking the same thing and last week while QB support was on the phone with me trying to troubleshoot this, I said "for giggles, lets change the frequency setup from Friday to Monday and see what happens".  I did and then ran a payroll and it still had the pay period as the FUTURE/NEXT pay period that the liability payment was for and not for the pay period that I just ran.  Thanks for weighing in.  Great minds think alike!  LOL

My Pay Liabilities no longer shows the amounts to pay or any amount. If I run a Liability report there are amounts owed. Every time I try to enter payroll setup as you suggest above the system crashes Code: 11052200000. I email the report and do not hear back.  I don't know what to do and the chat window seems to not be working.

Good afternoon, @srager. 

Thanks for joining this thread. I'm here to share some information about the system crashing in QuickBooks Desktop. 

If the system is crashing when entering the payroll setup, I recommend ensuring that QuickBooks Desktop and your payroll tax table are up-to-date. Below are several links I've provided for more detailed information: 

• Update QuickBooks Desktop to the latest update
• Get the latest payroll tax table update

Feel free to comment below if you have any more questions or concerns. I'm always here to help. Have a good rest of your day!

I tried that 1st.  The system will not update the tax tables. I also tried to re-update the software 2nd.

Good afternoon btw. I tried all the updating before reaching out to you. I enter payroll manually and always have. The tax table update wants me to buy a subscription to QB payroll service 1st. I do not need the payroll service nor do I use the payroll tax tables/calculations to enter payroll. I already have the values to enter. I have been doing it this way for many years.

I appreciate you performing the troubleshooting steps shared by my colleague above, @srager.

In QuickBooks Desktop (QBDT), we highly recommend signing up for a Payroll subscription to make sure that you have the most current tax tables available. 

Since you're entering payroll manually, let's perform another troubleshooting steps to get this fixed. To resolve issues that cause QBDT to stop working, let's run the Quick Fix my Program from the QuickBooks Tool Hub. Here's how:

1. Download the lasted version of the QuickBooks Tool Hub.
2. Open the downloaded file.
3. Follow the on-screen instructions to install.
4. In the QuickBooks Tool Hub, select Program Problems.
5. Click Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

I'm adding this article for more troubleshooting steps: Solutions for when QuickBooks has stopped working.

You might also want to check out this article to learn more about process manual payroll: Set up payroll without a subscription.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and stay safe.

Thanks. No luck.  I am in payroll general preferences but "Manual Payroll" is grayed out (attached) and you can't get to it to click no matter how I try to click and unclick the other choices. Also the tool didn't work. I am still getting an error send report and no payroll liabilities showing up to pay.  The system will not let me "update" as I do not have a subscription. I haven't needed one but I had one many many years ago.  I have had no issues until now.

Hi srager. 

Thanks for stopping by the Community this afternoon. If you performed all the troubleshooting steps to no avail, I would recommend reaching out to our Support team, this is because they'll be able to guide you step-by-step on how to resolve your issue in a personal 1-on-1 setting in a screen share. To reach them follow these steps. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
   
   
4. Give a brief description of your issue, then select Continue.
   
   
    
5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.
 

If you have any other questions or concerns, feel free to post here anytime. Thank you and have a nice weekend.