Help with payroll update mandate

Thanks for reaching out to the Community, @idenis.

Since you're the Primary Admin and the only user in your QuickBooks Desktop (QBDT), it is possible that the file read incorrectly. This may be the reason why you're getting this error message.

If that's the case, here's how to fix it:

1. Close all the programs, then restart your computer.
2. Right-click the QuickBooks Desktop icon.
3. Select Run as the Administrator.

Once done, update your QBDT to its latest release version. You can refer to this article for the detailed steps on how: Update QuickBooks Desktop to the latest release.

After that, try to update your payroll tax table again to double-check.

Please let me know how it goes or if you have any additional issues or concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!

Hi Fritz,

Thank you for offering a solution, but I went back to see if I could chat with another tech and he was able to solve the problem.  Even though I was logged in as Admin, I noticed that in the Company Identification window it said "Admin is signed out". The tech person investigated this and had me "Reset Inuit ID Settings". I wish I had documented all the steps, but basically, after that everything fell into place and I was able update the payroll account information. When I returned to Company ID the Admin email field was filled with my email.