How do I contact help when the help menu in QBO is broken?

Let's get this issue sorted out for you, @sweetcw. 

Currently, there isn't a way to contact our support team since the three options can be found in the Help menu. Let's perform some troubleshooting steps so you can get in touch with them. 

A typical browser stores data in the cache from previously visited web pages. However, as it collects information, this may cause performance issues. This could be the reason why the Help button is broken.

You'll first have to access your QBO account using an incognito mode for your Google browser. It helps isolate the issue since it doesn’t store data in the cache. Just use this keyboard shortcut: CTRL + Shift + N. 

From there, go back to the Help menu. Then, enter your specific payroll question in the Search field and click Contact Us as seen in the screenshot below. Please first check out our support hours to ensure we address your concerns on time.

If it works, you'll have to clear the cache of your Google browser. This helps the program to function effectively. If not, I'd suggest using other supported browsers. 

Also, I'd appreciate if you can share with me your specific payroll concern by clicking the Reply button below. This helps me provide an appropriate resolution to help fix your issue.

Additionally, visit this website: Payroll and Workers. You'll find related topics on how to efficiently manage your employee information, edit payroll transactions, and process tax forms. 

You can count me in if there's anything else you need. Have a great day, @sweetcw. 

I tried incognito and it did not work. Same issue as above. So QBO's help button doesn't work in Chrome. 

I tried in Edge but I don't get the same options.  The help through Edge is only available during the week. Can you please share the email address ? 

Thank you for coming back here in the Community, @sweetcw.

Since the help button is still not working after doing the basic troubleshooting steps, I suggest accessing our QuickBooks Online Test drive in the meantime, so that you can speak to our Live support.

Let me guide you how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/use-products-or-services/test-drive-quickbooks-onl....
2. Click the link beside United States, then put a check-mark in I'm not a robot.
3. Tap Verify.
4. Hit Continue

Once you're already logged in to the test drive, you can follow the steps provided by my colleague @RaymondJayO above on how to contact support. 

In regards to sending emails, I'm unable to share any emails directly through this forum due to security reasons.

Also, could you please provide me with some more details about your payroll concern. I would be happy to take a look and help to resolve the problem.

Fill me in if you need anything else. I'll be more than happy to help you.