How do I correct a wrong direct deposit account that a employee entered, we have already paid her by direct deposit. how do I reverse that and reissue?

Hi eyaumd,

Welcome and thank you for getting help with your employee's direct deposit. I'll share information to guide you with the reversal.

You can request a direct deposit reversal between the 3rd and the 5th business day after your employee's pay date. This time is enough for the banks to post your transaction and for us to know if it was processed or rejected. Rejected direct deposits due to invalid/non-existing destination accounts don't need a request coz the funds will be returned to your account.

In addition, there is a processing fee of $75 whether you recoup the funds or not and the payroll must not be less than $50. Please check out the guidelines and the steps in this article: Reverse a direct deposit.

It's important that you DON'T change your employee's bank information while the reversal is still going on. Just wait for the email from our processing team within 5-9 business days for further instructions.
 

Once everything is fixed, you can update your employee’s bank information for future payrolls. You may request a copy of their deposit slip or any document to prove that the account exists and they own it.

1. Payroll menu, then select Employees.
2. Select the name of the employee, then select Edit ✎ beside How do you want to pay [employee]?
3. Enter the new bank account information.
4. Select Done.

Good luck with this. Hope we can recover your employee's funds as soon as possible. If you need more assistance, just comment below. Take care and have a good one!