How to Void & Re-issue a returned direct deposit payroll check?

Hey there, @grisel17m.

Thanks for reaching out to the Community. 

I'll be happy to walk you through voiding and re-issue a direct deposit paycheck. Let's get started. 

(QuickBooks Online Payroll Enhanced):

1. Open the Payroll menu, then choose Employees. 
2. Click Paycheck list. 
3. Check the checkbox next to the employee's paycheck you wish to Void and click Void. 
4. Select the I understand that this action cannot be undone checkbox. Then choose Void Paycheck to confirm the action. 

If you have a different payroll subscription, check out: Void a paycheck for more details.  You can also check out Reverse a direct deposit if you wish to record this another way. 

Once the check has been voided, then you can create a new check to send out to a direct deposit. 

Please let me know if there's anything else I can assist you with or if you find you have further questions; I'll be around to help you out. Take care! 

Thank You for your help @Tori B

Unfortunately, these steps did not allow me access to VOID.

None of the other instructions i read anywhere else allowed me to change, delete or void it.

I had to call it in and a rep had to do it.

Thank you again for reaching out.

Okay, I can do that; however, her payroll records are correct and i've already paid the taxes related to her paycheck; if I void and reissue, it will mess up the payroll taxes, so could I just cut a check to her as if it were a reimbursement since her payroll info is correct?  the only problem is that her deposit was returned so I just need to reissue the net pay

Okay, I have am employee whose direct deposit on 8.6.2020 was redeposited to our business account on 8.12.20.  I am just now seeing this when I did the reconciliation.  The employee verified the money had not hit her account.  I need to pay her and wanted to see if I could simply print another check for her net pay rather than voiding and reissuing.  Reason is payroll taxes have already been paid and her employee record is correct -- she just needs the net pay.  I redeposited the return to "ask my accountant" as I wasn't sure how to fix this.  could I just issue a check and charge to "ask my accountant" so it is a wash??  

Hi there, @Anna 4764. 

Thanks for joining in this conversation. I understand that you're concerned about the payroll taxes being messed up if you void/delete the direct deposit paycheck. 

If you need to delete and recreate a direct deposit, you also need to delete and recreate the payroll tax payment. 

You can follow the steps to delete the direct deposit shared by my peer @Tori B. Then, follow the steps below to delete tax payment: 

1. Go to the Taxes menu, then choose the Payroll Tax.
2. Under Taxes, click View tax payments you have made.
3. Change the date range if necessary, then click the name of the tax payment link.
4. At the top right corner, click the drop-down and select Delete.
5. Click Yes to confirm the deletion.

Once done, you can now recreate a paycheck manually, then record the tax payment you've made. Here's how: 

1. In the Payroll Tax's page, select Pay Taxes.
2. Select Record payment for the tax you want to pay.
3. For the Payment Date, select Other and enter the actual date the payment was made.
4. Enter the cheque number.
5. Select Approve and print.

On the other hand, if these taxes were electronically paid, I'd recommend you contact our Payroll Support team to have this corrected.

For future reference, visit our QuickBooks Articles hub to browse topics about employees and payroll taxes in QuickBooks Online. 

Let me know if there's anything else that you need. I'll be here to help. 

I found a much better solution.  This option allows you to avoid messing with any payroll taxes that have already been transmitted.

Open the original direct deposit paycheck, select "unlock net pay" in the "other payroll items" create a new account basically just a holding account, being sure to setup the new account with "none" in the Tax tracking type .  I named the account employee advance. 

Record the amount of the original net paycheck in the new "holding account" (as a negative or positive depending on whether your holding account was setup as an addition or deduction)  Noting your taxes weren't affected, and the net paycheck should now be a zero.  Save and close

Open a new direct deposit paycheck, remove any default hours or compensation, then record the net amount of the original paycheck in the same "holding account".  Again, taxes should not be affected, and you are ready to transmit the replacement paycheck.

We are a new QB Payroll user, we formerly used ADP. Today, I received an email that one of our employees' direct deposits were unsuccessful because the account is unknown. With the QBO Advanced platform we're only able to view the last four of the bank account and that information is correct. I reentered the account information according to our files and after double checking with the employee that the account number was accurate. This employee has his funds split into 2 accounts, with the larger deposit being accepted and the smaller direct deposit returned. I can't void the check because it contains 2 direct deposits. What is the solution to this issue?

Good evening, @kbatson. 

Thanks for joining in on this thread. Allow me to point you in the right direction to get this handled. 

Since none of the steps above worked, I recommend contacting our Payroll Customer Support Team for further assistance. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button/hyperlink. 
3. Enter your question/problem and press Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

Keep us updated on how it goes. We're always here to lend a helping hand. Have a wonderful Friday!