I had the wrong bank account number for an employee and sent a paycheck there. It arrived yesterday. How can I void it?

I’m glad to see you in the Community, jprichason.

Let me route you in the right direction on how to properly handle your direct deposit paycheck.

There are two possible scenarios on how to manage your payroll. If the direct deposit is rejected, it will be credited back to your account. If the incorrect bank information is active and valid, the paycheck is posted to that account.

In QuickBooks Online (QBO), you’ll still be able to remove a paycheck if the Void option is still available. Let me guide you through the process to do this one in your account.

Here’s how:

1. Go to the Payroll menu on the left panel and select Employees.
2. On the Payroll Center, tap the Paycheck list link to view more information.
3. From the list, tick the box for the paycheck you’re working on and click the Void button.
4. Mark the box for I understand that this action cannot be undone.
5. Then choose Delete Paycheck or Void Paycheck to confirm the action.

I also recommend contacting our Payroll Support Team for further assistance. One of our specialists will collect some personal information to perform a direct deposit trace.

For additional resources, the links below contain solutions on how to fix direct deposit concerns. You’ll also see answers to common questions about the direct deposit feature.

• Reverse a direct deposit
• Fix direct deposit issues
• Resolve a rejected Direct Deposit

Feel free to visit the Community again if you have clarifications about direct deposit payroll. I’m only a few clicks away from help. Have a great rest of the day.