I have 2 account, 1 for payroll and 1 for quick books, why cant both be merged .. i want to add Simply start to the payroll account ?

Thanks for bringing this with us, @user94236.

Currently, we're unable to merge two accounts since you already have a payroll account connected with QuickBooks Online (QBO).

However, you can try to look at a third-party application that has a feature you need for your business. This way, you can import the list of your transactions. Here's the link: QuickBooks App Store. You can also go to the Apps menu in your QBO account and look for an app from there.

I also recommend checking our QuickBooks blog page regularly so you'll be updated on the latest features and improvements in QBO.

You may also visit our help articles in case you have any other QuickBooks concerns in the future: Help articles for QuickBooks Online.

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

@user94236 

Utilize a 3rd party migration tool.

https:// transactionpro.grsm.io/qbo

But it makes no sense as I was forced to go to qb payroll from intuit full service payroll. I did not ask for it but forced by qb. Then, I moved to qbo from existing accounting software as I was using qb payroll. But when I purchased qbo with same id as qb payroll it created a separate account for qbo. That was not the reason why I moved to qbo. I see qb payroll already in my qbo but still I have to use the other standalone payroll which is ridiculous and defeats the whole purpose of having all in 1 place. 

But this makes no sense why I have 2 qb account 1 for payroll and 1 for accounting while it’s the same company. I was forced to move to an payroll from intuit full service payroll. Then, I purchased qbo and moved from my other accounting software so that I can have all in 1 place. I purchased qbo with same Id as the ab payroll but it created a separate account for me. So now I have 1 for payroll and 1 for accounting which is ridiculous when it’s the same company me and qbo shows payroll inbuilt in it. Quick book should definitely merge my accounts in 1 otherwise it’s cheating as I was forced to move to qb and then When I buys another product with same email they create a separate account so they can charge me more. 

This isn't the kind of impression I'd like you to have, user94236. I'm here to point you in the right direction to take care of this.

I recommend contacting our QuickBooksSupport Team to have this checked and investigated. They are also equipped with tools to handle these duplicate QuickBooks accounts. 

Here's how: 

For the old Help menu interface:

1. Click the Help (?) icon at the top.
2. Choose the Contact Us button.
3. Type your issue or question on the What can we help you with box.
4. Proceed with the Let's talk button.
5. Select the Start messaging option.

For the new Help menu:

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I  encourage bookmarking our Get Started Videos page for or future reference. It contains online tutorials to help you learn more about the product.

Feel welcome to get back on this thread if you'll need assistance in dealing with payroll tasks. We're always here to help you.

Horrible support here and when I call for being the user of the Advanced version which is your highest paid subscription. They promise VIP support for the Advanced version but it seems even VIP team does not have answer. Someone should take care of the issue and know what is going on. 

I have the same problem.  A few years back it is how QB told me to set it up - and after several attempts over the past two years the answer is the same: 

There is no merge, no import of information.  So, you have to manually enter all the information for each employee for all payrolls.  

Seems rather unlikely to me there is no "export" and "import" but there is not. 

If I didn't have so much time and $$ invested in QB I would  have left a long time ago.  However, here we are and I assume the others are no better.  The VIP we pay for just gets me someone I have to explain it to all over again and is rather frustrating (which is why this has not been solved before) 

Set up the employees and manually put in all the information.  That is all there is.  :( 

Hello there, malindajulien.

Let me share some insights about merging 2 QuickBooks Online account.

I have two options on how we can manually merge your accounts. First, we can retain one account and then export the lists and reports from the other account. Another way of merging them is to subscribe to another QBO account. From there, we can export and then import both companies’ data to the new one.

Let me walk you through exporting your data:

1. Go to the Gear icon.
2. Select Export Data.
3. Let’s export your reports first by selecting the Reports tab.
4. Select the date (2019) on what data you’ll want to export.
5. Toggle the reports and select Export to Excel.

A folder will download with all the reports you exported. Follow the same steps when exporting your Lists. After exporting, we can now import the data to the new account or the retained one.

Here’s how:

1. Still from the Gear icon, click Import Data.
2. Select the first information you want to import first.
3. Click Browse and locate and open the saved Excel file.
4. Hit Next to Map Data until you’ll successfully import them.

I have a few articles that you can look into for more information about the exporting and importing process.

In addition, if you opted to create a new account, you might need to cancel the other two accounts to avoid additional charges.

Get back to me if you have any more questions. I'm a post away.

@malindajulien 

You may have 2 options to merge data:

1. Utilize a migration tool as I mentioned earlier.

https:// transactionpro.grsm.io/qbo

2. Purchase a 3rd party data merging service.

Same problem here today as well. Logging in to fullservicepayroll I get the notice I have to migrate to qbo. Fine, I run the process and—surprise, surprise—I end up with two accounts when I try to log into my normal quickbooks online account.

     This is with no warning, no prompt that this will occur. Both accounts are for exactly the same named company with exactly all the same info including log-in email. AND, my old payroll account had been linked to my Quickbooks Online account so that transactions could be exported.

     How in the heck is this the default behavior, to end up with two accounts where data has to be transferred continuously between them? Who thought this was a good idea? The new QBO payroll account was created from scratch; how did no one think "hey, maybe we should see if they have an existing account and add payroll services to that"?

Exact same thing happened to me.  On top of that I am now being charged $10 per ach transaction for merchant services payments that has been FREE forever!  If I continue to use qbo payments, it will cost me over 20k a year, $10 at a time.  

I got the the notice to switch our intuit payroll to qb. I have 4 accounts and when I did one of the accounts of the accounts just fine. I am not getting the option now to switch the other accounts. HOW do I switch the other accounts from Intuit

Hello there, Keckids6_dare.

If the other three accounts are not yet switched, from Intuit Payroll to QuickBooks. Then, you may need to access it using the old way on how you open the other accounts. But if those accounts are added to QuickBooks Online, to switch them quickly, follow these steps:

1. Click the Gear icon at the top.
2. Select Switch Company.
3. From the list, choose the company you want to open.

Once done, the company you choose will now be active.

If you need anything else, click the Reply button. I'll gladly help. Have a good day.

I have contacted help 3 times spending no less than 30 minutes each time and having a ticket put in each time.  most recently was 5/7/21  ticket:  [removed].  I am still waiting for a response.  Not at all happy with this forced migration that obviously was not ready to be done!!

QuickBooks Team - So if you think that can be done please do option 1 to my account. I have the most advanced level of subscription so you should be able to help me on this 

This solution does not work, if it does please do for my account 

I am having the same problem. I had IOP, I was asked to migrate to QBO Payroll. I ended up doing it. I went into QBO Payroll -> Settings -> Billing and Subscriptions  and signed up for QBO Simple Start. It asked for my credit card and processed it as well. It shows that I have subscribed to QBO Simple start, but I dont see any of the screens for QBO Simple start, not even a setup option. 

If QBO Simple start doesnt work with QBO Payroll, why even give the user the option to sign-up?

It has been a hassle to get support and they dont seem to know what to do either

Has anyone been able to have this issue solved for them?

Thanks for joining us here, @akolagotla.

I have more steps we can try. To confirm, were you able to migrate from IOP to QBO successfully? If not, please follow the detailed steps provided in this article below.

• Setup export of IOP data to QuickBooks Online (QBO)

Try doing the steps using a private browser or an incognito window. This is to check if it's a browser-related or a subscription issue. 

Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If you're getting the same result, please contact our Customer Care Support so we can further investigate. Follow @CharleneMae_F's steps to reach out.

In case you need help with other payroll tasks, feel free to browse this link here: Commonly used articles to get started with Payroll. 

Let me know how it goes after trying the steps as I want to ensure this is resolved for you. Take care and enjoy the rest of the week.

Thanks for the quick reply Sheilla. The migration from IOP to Payroll was successful. No issues there that I can see. 

I tried using an incognito chrome browser and Brave browser as well. I am having the same issue, it redirects me to QBOPayroll instead on QBO

Hi, akolagotla.

I'm here to point you in the right direction to take care of this.

I recommend contacting our Customer Care Support Team to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select your product.
3. Enter a short description of your concern.
4. Then, follow the on-screen instruction to complete the process. You'll then be connected to our specialist.

To ensure that you'll be assisted on time, please see our support hours.

Also, I've added our get started videos page for your future reference. It contains online tutorials to help you learn more about payroll in QBO.

I'm just around the corner if there's anything else that you need help with. You take care and have a great day!

Thanks Glinette.

Finally, I was able to get someone within support who seemed knowledgeable. He said there is NO way to have QBO SimpleStart added to QBO Payroll and have the two linked. The only way is to start fresh with QBO and then add Payroll as an add-on. 

tbh... this is deceiving and a pretty poor customer experience. I purchased QBO SimpleStart from within QBO Payroll. If this doesn't work or isn't linkable, Intuit shouldn't be misleading customers by providing a sign-up link for QBO Simple start from within QBO Payroll

Sharing this so that it may save others from the frustration I have been thru. I had to talk to multiple customer support reps before finding one who knew something about this. 

Can you import your quickbooks payroll data.  I am in the same situation 2 years later.  I had intuit online payroll, they are discontinuing the service and said it would migrate to Quickbooks.  The data migrated to quickbooks, but it created an alternate account.  Now I have all my bookkeeping in one location and payroll in another.   I have been on with tech support and nobody has an answer to this. Please help. 

Thanks for sharing your concern on this thread, karensamuels.

After reading your question, I wanted to verify some additional details with you if you do not mind. Are you subscribed to both QuickBooks Online and QuickBooks Online Payroll Core? If so, let me share some information about the situation.

Last year, Intuit Online Payroll moved to QuickBooks Online Payroll Core. This is a standalone payroll without the accounting plan. You can read this article or more information: Move from Intuit Online Payroll to QuickBooks Online Payroll Core.

If you want to import your payroll data to your bookkeeping account, please make sure to set up the accounting preferences in your payroll account. 

Here's how:

1. Sign in to your QuickBooks Online Payroll account.
2. Go to the Gear > Payroll Settings. 
3. In the Export section, click the Pencil icon on the right to edit. 
4. Choose where you want to export your payroll transactions. You can choose QuickBooks Online and click Continue. You may be prompted to sign in and select the company you want to export into.
5. Complete the fields by adding the name of each account you are exporting your liabilities and expenses to. We recommend that you have a copy of your QuickBooks Chart of Accounts handy. 
6. When complete, click Done twice.

After the steps, you can export your payrolls from the Paycheck list page.

Here's how:

1. On the left panel, click Payroll > Overview.
2. Click the View paycheck list link. 
3. Put a check mark on the paychecks you want to export.
4. Select the Export to Accounting button.

I've got this sample screenshot for a visual reference: 

To learn more about the process, please check out this article: Export your payroll data into QuickBooks.

If you have any additional questions with your payroll account or other concerns, please let me know in your reply. I'll be around to help you out some more. Take care and stay safe.

Quickbooks is horrible!  I had desktop MAC 2019 made me move to payroll online last year.  Great did it and would export payroll.  Last week hey we are doing away with desktop 2019 need to go to qb online.  Was on the phone for no less than 6 hours upgrading.  Rep #1 - create 2 accounts great your done.  I called back why do I have 2 accts (payroll & accounting) Rep #2 oh they did it wrong cancel the new account and go into your payroll account and add the accounting piece so it's all linked.  Great I'll export data.  Nope Data Error - call back can't import data - Rep #3 Oh yeah it's known you need 2 accounts if you already have a payroll online acct.  Go in and reactivate the new acct and cancel the one on the payroll account for the qb online, leave the payroll.  OK great so now I have 2 accts not ideal but doable.

Today run payroll in payroll online, go to export - Export button GONE!  Call and spoke to a rep for 2 hours explaining that I thought it was b/c the payroll acct thought I had the accounting program linked, but I cancelled it (still active till 4/6).  2 hrs later - sorry nothing we can do b/c you have the accounting program on the payroll account. 

OMG QB get it together - your reps jacked up my accounts now you are telling me there is no way to import my payroll into my accounting program (acct #2).  How can I run books for a company without knowing totals of payroll and what chart of accounts they go to!!!!!

Employees got Paid but books are going to be so jacked up!!!!  I have googled everything and can not find a solution biggest issue is there is not an export button and probably never will be b/c it thinks I merged the 2 (payroll and accounting) together -  which I didn't!!!!