I have 7 employees, but when I print payroll quarterly reports it shows 6 employees. Last quarter was fine and I have not had any changes in employees? How can I fix this, or do I just manually change the number to 7 and print a new report?

drharris79 · ‎April 20, 2020

MirriamM · ‎April 20, 2020

Thanks for reaching out to the Community forum, @drharris79. I have some troubleshooting steps for you to resolve this.

You'll want to start updating QuickBooks Desktop to its latest release. Here's what you'll need to do:

Go to the File menu at the top.
Then, Close Company/Logoff.
Go back to the File menu and choose Exit.
Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
While on the No Company Open screen, pick Update QuickBooks from the Help menu.
In the Options tab, choose Mark All and Save.
Mark the Reset Update box in the Update Now tab.
Click the Get Updates button.
Once the Update Complete appears, close and re-open the program.
If you get the message to install update, select Yes. Restart your computer after the installation.

Once done, proceed by downloading the latest tax table update:

From the Employees menu, choose Get Payroll Updates.
Select Download entire payroll update.
Click Update.
A message, such as "A new tax table and/or updates to your payroll tax forms have been installed on your computer" will show once the update is complete.
Pick Ok.

You can consider checking out these articles for a more detailed steps:

After that, try to re-open the report. Check to see if everything is now working fine.

Leave a comment below if you have other payroll questions. I;m here to answer it for you. Have a great day!

View solution in original post

MirriamM · ‎April 20, 2020

Thanks for reaching out to the Community forum, @drharris79. I have some troubleshooting steps for you to resolve this.

You'll want to start updating QuickBooks Desktop to its latest release. Here's what you'll need to do:

Go to the File menu at the top.
Then, Close Company/Logoff.
Go back to the File menu and choose Exit.
Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
While on the No Company Open screen, pick Update QuickBooks from the Help menu.
In the Options tab, choose Mark All and Save.
Mark the Reset Update box in the Update Now tab.
Click the Get Updates button.
Once the Update Complete appears, close and re-open the program.
If you get the message to install update, select Yes. Restart your computer after the installation.

Once done, proceed by downloading the latest tax table update:

From the Employees menu, choose Get Payroll Updates.
Select Download entire payroll update.
Click Update.
A message, such as "A new tax table and/or updates to your payroll tax forms have been installed on your computer" will show once the update is complete.
Pick Ok.

You can consider checking out these articles for a more detailed steps:

After that, try to re-open the report. Check to see if everything is now working fine.

Leave a comment below if you have other payroll questions. I;m here to answer it for you. Have a great day!

john-pero · ‎April 20, 2020

If you are referring to the employee total on the 941 form it is the sum of employees paid during the payroll period for one specific date in the quarter. March 12th only for the Q1. Double-check how many employees were actually paid on 3/13, it might have been 6, not 7. And one potential reason could be if you paid someone 2 days early in an unscheduled payroll.

drharris79 · ‎April 23, 2020

Yes, that did resolve my problem. Thank you so much.

drharris79 · ‎April 23, 2020

Yes, this resolved my problem. Thank you.

drharris79 · ‎April 23, 2020

This is not the case and did not apply or resolve my problem. Thanks anyway for a good suggestion.

GMMeyer · ‎April 14, 2023

We have spent over 6 hours on the phone with support. I had 2 employees that did not show up on my 132 form, but their wages are included in the total payroll on OQ form. Intuit says they are working to resolve, but I'm curious if anyone else has this issue and gotten it resolved through tech support?

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I have 7 employees, but when I print payroll quarterly reports it shows 6 employees. Last quarter was fine and I have not had any changes in employees? How can I fix this, or do I just manually change the number to 7 and print a new report?