I have an employee invited to view my paycheck. When she tries to sign up she gets the message "My company not in system" What can she do?

Thanks for checking out the Community space, marygeo. 

I'll make sure that your employee can view her paychecks and W-2s online.

When sending invites, you'll need to go to the Company menu first. Then, select My Company and sign in from there. This to ensure that QuickBooks Workforce will be able to detect your company.

Once done, you can now resend the invite again. Here's how:

1. Select Employees from the sidebar menu.
2. Choose Manage Payroll Cloud Services.
3. Under QuickBooks Workforce, make sure the status is ON.
4. Click Invite Employee, then sign in with your Intuit account.
5. Select the employees you want to add to Workforce, then enter their email addresses.
6. Hit Send Invite.

To learn more about this process, you can read this article: Invite your employees to QuickBooks Workforce.

You may also share this reference with your employee to be guided in managing your pay stubs, time off, year-to-date pay, and personal information: View your paychecks and W-2s in QuickBooks Workforce.

Should you need additional assistance in accomplishing your other payroll task, don't hesitate to post the details below. I'll be right here to keep helping.

Hi marygeo,

Hope you’re doing great. I wanted to see how everything is going about the issue in your employee's QuickBooks Workforce account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I have not been able to resolve this. i would appreciate any help you could offer.

Thanks,

Mary

Hello, marygeo. 

Have you tried the steps provided above by my colleagues? If so, I suggest reaching out to our Customer support team. This way, one of our representatives will be able to pull up your account and help you rectify the problem your employee have encountered.  

To contact our support, here's how:   

1. Go to the Help icon then select QuickBooks Desktop Help.
2. Select Contact Us and type in a short description of your concern.
3. Choose from the options given on how do you want to contact support.  

Also, to ensure you'll get to address your concern immediately, please check out our support hours availability.  

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.  

Let me know how it goes in the comments below. If you have other concerns or inquiries in QBDT, I'm just around to help. Take care always.

Unfortunately this has not worked. Any other suggestions?

Thanks,

Mary

I appreciate your time getting back in here, @marygeo.

As much as I'd love to look into this further, I'm unable to pull up your account. Thus, let me route you to the right support who can provide further suggestions and rectify the issue your employee has encountered. They have the tools to verify and are well versed in the matter.

To get in touch with our support team, you may follow the steps given by my colleague above. Otherwise, you can browse this article for the details: Contact payroll support.

Additionally, here's an article that you share with your employees to help them manage their QuickBooks Workforce account: How to change the user id or email address for QuickBooks Workforce

Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.