I'm having issues with placing time on a project. The project does not show up on the list for the client in time sheets but shows up in projects

Welcome to the Community, @userrjoyner.

Let me get the help you need when adding a project to time in QuickBooks Online (QBO).

If you mean that you're unable to see the projects when creating a timesheet, to isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

To use a private browser, here's how:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once logged in, try to create a timesheet and add a project. Check to see if you're able to choose a customer or project. For your reference, you may check out this article for more information: Set up and create projects in QuickBooks Online. 

If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. Before doing so, make sure to take note of your saved passwords and URLs. 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

However, if you mean something else, I'd appreciate, if you could provide additional details. I want to ensure this gets resolved for you.

You may also find this helpful: Projects FAQ.

Let me know how it goes by leaving a comment below. I’m always ready to help. Have a good one!

This did not work.  I deleted the project and tried again and still no luck.  I can see the project in the project list along with several others, however when I try to put time on the project it is not on the list.  I can put expenses on the project.  Do you have any other ideas or solutions  

Hey there, @userjoyner. 

Thanks for following up with us and trying the steps listed above. 

Since the steps provided by my colleague above aren't working for you, I recommend contacting our technical support team. Our tech support has the tools available to review your account in a secure environment and investigate this issue of its odd behavior. I've included the steps below to connect with support. 

1. Sign in to your QuickBooks Online company.
2. Click on Help (?) at the top right.
3. Enter your concern, then hit Let's talk.
4. Tap Contact Us to connect with a live support agent.
5. Choose a way to connect with us (Callback, Chat, Etc.). 

Please let me know if you have further questions or concerns. I'll be here every step of the way. You can reach out to the Communtiy at any time. Take care and have a wonderful day ahead! 

Same problem here. Worked for a few months. At random stopped working, I can only enter time to the customer, or subcustomer. Projects not available to enter time to. The response to this thread is unacceptable and provides absolutely no guidance. Standard boilerplate response with no thought given to it. Staying on the line with support wasting hours on this, only to get a person that has no idea how to fix it... This needs a fix! 

Hello there, Nestor6.

I'm here to help you with projects created in QuickBooks Online (QBO).

But before that, may I ask if you encounter any error messages? This way, we'll be able to provide the right amount of resolution to get this fix.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To fix this, try logging into your QBO account using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

If the issue persists, I recommend contacting our Support. They have the available tools to check your account and to further investigate your concern. Here's how:
 

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.
    

To learn more about managing budgets and projects in QuickBooks Online, check out these articles:

• Set up and create projects in QuickBooks Online
• Create and import budgets into QuickBooks Online

Please do get back on this thread if you need further assistance in managing your sales transactions. I'm always here to help you.

I don't know what this even means. I'm talking about putting time from the weekly timesheet to projects. How is setting up automatic invoices even a relevant factor here? Still waiting on a fix....

Appreciate your response to the details shared above, @NestorB. 

Just to confirm we're on the same page, do you mean to generate the hours that you've created from the Weekly Timesheet to Project?  If yes, the system will only record the total time you've created from the Weekly Timesheet. 

Weekly Timesheet

Project

You'll want to read some tips and practices in managing your projects effectively in QBO: Set up and create projects in QuickBooks Online. Also, you can visit this link for reference in entering a weekly timesheet in QBO. This link includes complete guidelines about the process.

Please let us know if you're referring to something else. We'll be around to address your concerns and help you figure them out, Nestor6. Stay safe and healthy.

No. The entry of time on the timesheets is what I am talking about, as evidenced by the title of this chain and all subsequent posts. When you go to the "Weekly Timesheet", select the "Employee" and then selecting the "Customer", you are no longer able to select the project, only customers or sub customers. This was working up until a day or 2 ago, now you can no longer select projects... 

Hi @NestorB. Thanks for getting back and clarifying things out.

I’ve checked your concern here on our end and I was able to confirm that there's an ongoing issue about the Project list not Showing in Weekly Timesheet Dropdown when using the QuickBooks Online (QBO) CA region. Please know that this thread is under the Community forum using the US version of QuickBooks. 

If you're using QBO CA, I recommend contacting our Customer Care Team. They can add you to our list of affected users, and you'll receive an email notification once an update is available.

To reach them, here's how:

1. Sign in to your QBO CA company.
2. Go to the Help (?) icon at the top.
3. In QB Assistant, enter the topic you need help with.
4. Click Contact Us to connect with a live support agent.
5. Select the ways on how you wanted to be connected.

You may check our support hours first to ensure that we address your concerns on time.

For future reference for tips and related articles about the "How Do I" steps in QBO CA, visit our QuickBooks Community help website.

Stay in touch if you have any clarifications or questions when using QuickBooks. You can visit our Community forum anytime. I'm here to help you.

having the same issue, but figured out a hack workaround.  I found that I can get projects to show up in time keeping if I create an invoice in for the project (even if it's a dummy $0 invoice and is unsent)  Also,  it seems to take a few minutes after I create the invoice for the project to propagate to the Time dropdown.  Hopefully this helps.

I'm having the same problem. I tried the hack of creating an invoice and it didn't work. 

I'll help you fix this, tpottz.

You can perform the troubleshooting steps provided by my colleague, DebSheenD above. There are times that the stored temporary internet files in the browser cause unusual behavior in the program. Using a private window will help us determine if this is a browser-related issue.

However, if the issue persists, I'drecomemnd contacting our technical supports. This way, we'll be able to further check your account and investigate this issue. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

For more resources in managing your customer projects, feel free to read the articles I've attached below:

• Set up and create projects
• Projects FAQ

Visit this thread again if you have further questions about projects. Take care.

I am having the same issue with placing time on a newly created project. I've tried all of the suggested tips, hacks, tricks, etc and it still is not working. I have also tried contacting tech support but can't seem to get to the correct department. I have had these same issues before. They fixed themselves within a day and worked for a while but then last week the same issue happened again, and it is still not fixed. Please help. Thank you.

Thanks for following the suggested steps on this thread, @draco204. 

I've checked out records and couldn't find any issues related to placing time to project. At this point, I'd recommend you contact our Customer Care team to report the issue. They can take a closer look at the problem through a screensharing session and help you fix it. 

Otherwise, they will submit a case to our engineers to help us investigate the issue.

I'll guide you on how to contact us to get you to the right department that can further assist you. Here's how: 

1. Sign to your QuickBooks company, then go to the Help menu.
2. In QB Assistant, enter the topic you need help with.
3. Click Contact Us to connect with a live support agent, then choose a either Start a chat with a support expert or Call us. 

To make sure you'll get the agent to attend your needs, visit this link to know our available hours: QuickBooks Online Support.

Visit us again if you have additional concerns about projects. I'll be there to guide you more.

@draco204 @katherinejoyceO I'm having the same issue.  Please see pics.  One is of the projects search field, where you can see a "-1",  "-1 (cancelled)", "-1 new" etc.  The other is of the time entry window where I would normally type in a project.  If everything was working correctly, the projects displayed in the drop downs would match, but clearly they don't.  I need to assign time to the -1 project, but can't, because it's not an option in my time entry drop down.

https://imgur.com/a/RflPrnA

@draco204 @katherinejoyceO I'm having the same issue.  Please see pics.  One is of the projects search field, where you can see a "-1",  "-1 (cancelled)", "-1 new" etc.  The other is of the time entry window where I would normally type in a project.  If everything was working correctly, the projects displayed in the drop downs would match, but clearly they don't.  I need to assign time to the -1 project, but can't, because it's not an option in my time entry drop down.

https://imgur.com/a/RflPrnA

the dummy invoice hack worked for me.  thanks!

Thanks for reaching out to us, @JoeMAtDolphin.

This issue might have affected your workflow, so I'm here to ensure this is resolved for you.

Can you please let us know if you already tried the workaround shared by FluxLuminous? This worked for heidi91030, so I'd like to check if it works for you.

Simply create a 0 invoice for a customer and wait for a few minutes before checking the Time dropdown. A  dummy invoice content looks like this:

Kindly post an update here if it works for you. I'll be right here to provide further assistance so you can get back on track.

@Jen_D This worked, but is that the permanent solution?  I now need to fill my QB with dummy invoices to use it as needed?

For me: This workaround works for one project but when I try it on multiple projects, it does not work.

I'm having the same issue but it's limited to new customers I've added since last weekend.  The projects for previously entered customers still show up in the drop down list when entering time.  None of the workarounds have worked for me.  Intuit needs to fix this problem or I will be forced to find another software package to use.  This is completely unacceptable!

One follow-up note: New projects under existing customers also do not show up in the drop down list when entering time.  Combined this makes QBO completely unusable for our business.

I know that this hasn't been easy, JG5911.

I appreciate you for performing the steps to get this issue resolved. I've checked here on our end and there's no reported case about this one. To investigate what's causing this issue, I'd suggest contacting our Support Team. Here's how:

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.
6.  

You may check our support hours first to ensure that we address your concerns on time. To learn more about managing budgets and projects in QuickBooks Online, check out these articles:

• Set up and create projects in QuickBooks Online
• Create and import budgets into QuickBooks Online

If you have any additional QuickBooks-related concerns, feel free to click the REPLY button below. I'm more than willing to assist you again to improve your experience here in QuickBooks. You have a good one.

@JG5911  This is the exact same issue I am having as well.

@RCV  It would be easier if your team would put a ticket in with the Quickbooks Support Team to fix this issue. You can get to the correct person/department a lot faster and more effectively with the knowledge you now have of the problem. I contacted who I thought was the Support Team 4 different times on Monday only to find out that each person could not help and when I finally got to the right spot, I was told that they are aware of the problem and are in the process of fixing it. But now you are saying that there are "no reported cases about this one." Please help us out. 

@draco204I had essentially the same experience yesterday in talking with Intuit support.  From what I was told, they are aware of the problem and their "sprint cycle" to resolve it concludes on August 9th - meaning don't expect any updates or resolution prior to then.

I also asked about a discount since I'm unable to utilize the software effectively.  The supervisor said that Intuit does not do that.  That's shockingly bad customer service in my opinion.

Lastly, I was told that I'd be added to an email list about the problem.  At this point, I've received nothing.